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May 2024 by David Catalano
Staff is always very knowledgeable, helpful, and friendly.I have purchased several TVs and furniture from Big Screen over the years and consistently have great prices, service and always find the right television for my room and needs.I will continue to purchase from them as well as refer friends and family.Thank you for the great support and service.
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May 2024 by Daraius Unwalla
These guys are the best. Price and more importantly knowledge is unbelievable.
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May 2024 by Son Vang
Great deals
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May 2024 by R Ko
The Big Screen Store in Ashburn is great! Every person we dealt with was helpful. Exceptional customer service (we had to swap out the tv and they could not have been nicer)!
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May 2024 by Thomas Bowers
Kevin spent 30 minutes with me, explaining features and demonstrating them. Without making a decision, I went to Best Buy to look at alternatives. I walked around the video section for 10 minutes and never encountered a sales representative. I went back to Kevin and finalized the deal.
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April 2024 by W Wilcox
Simple and efficient online sales process, local store called a couple hours later to schedule delivery which happened a scant 2 days later (unheard of). Great product and I got excellent client support on the phone when I had a question after delivery. The brick & mortar isn’t dead yet and these folks really provide a high quality experience.
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April 2024 by Don Morgan
Excellent buying experience and fast delivery. Both Charlie and Kevin were great to work with.
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March 2024 by Glenn Hentz
Great place to purchase a TV with absolutely no pressure!
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March 2024 by Rick Meyers
Absolutely great people and great service and price. I highly recommend The Big Screen Store!
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March 2024 by Linda Linden
No high pressure sales or upselling. Sales manager knew his products and answered all questions knowledgeably and honestly. Gave me ample time to make decisions. Delivery went without a hitch — they were on time, called when they were on their way, were efficient and professional. Prospective buyers should know that they only sell Samsung TVs, though, so take that into consideration if you have another brand in mind. For me it was not an issue, and I would definitely recommend this store.
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March 2024 by Joseph Molina
We have purchased all of our TVs and TV furniture over the years from the big screen store and have always received great service. Also the install team was great and installed the 85 inch tv on the wall along with the sound bar and rear speakers and completely explained everything. My wife hit a wrong button and The staff at the store explained how to restore it so their follow up support is also great.
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February 2024 by Gordon Alpers
Awesome people to work with
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January 2024 by Joette James
Great selection and very knowledgeable and helpful staff! My new TV and console was delivered next day!
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January 2024 by Mary Durm
We have used the Big Screen Store for several TV purchases. The new Loudoun One Store is very nice. Manager Kevin was knowledgeable, answered all our questions and didn’t try to hard sell us. Our new TV is amazing and the picture is fantastic. Their price was very competitive too!
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December 2023 by AL E
After ordering a TV from Amazon and it arriving giving nothing more than a black screen with wiggly lines, I immediately started the week-long return/pick up/credit process with them and headed over to the Big Screen Store the next day. It was recommended by a friend who said this was they only local place they'd shop for TVs and to avoid local big box stores who are notoriously unaccommodating with returns.My TV purchase from BSS was so easy! Bought the same TV in about 10 minutes, and the staff was courteous and helpful. The TV was delivered the next morning (free - even 3 flights up to my condo and into my living room), and the team opened the box to ensure the TV turns on as should. Everything was perfect from purchase to delivery and the bonus was the same TV was $150 cheaper because I didn't have to buy a 3rd party extended warranty like with Amazon. The Big Screen Store has a comparable 2-year warranty free of charge. As long as I'm in the area, I won't shop anywhere else for TVs.
