-
May 2024 by Jessica Tryon
The cabinets I ordered are Kraftmaid and are themselves seemingly very good quality. However, more than one of the kitchen cabinets that were ordered by Tart for me have been too short, long, wide, etc. Bita (one of Tart’s designers) brought to my house Abdou from Dahlia Design - which I was told by Bita is their preferred cabinet installer. Abdou and Bita took the initial measurements for my kitchen cabinets. We designed the cabinets and ordered them with these measurements. The total price for the kitchen cabinets was ~$21,130 (see invoice). Once the kitchen cabinets were ordered Bita referred me to Dahlia Design and told me I would deal directly with Abdou. The price Abdou quoted to install the kitchen cabinets, as well as three other bathroom vanities and a few small cabinets was $23,875 (see itemized quote) which was supposed to cover the cabinet install plus any other repair work. However, I already had contractors I hired for repair work. I did not use Dahlia Design because I did not need the extra repair work from them, instead I used another company who charged me $4,400 to install only the kitchen cabinets. During the kitchen cabinet installation, my installers almost immediately ran into issues with the size of some cabinets. The tall cabinet was too wide and too tall, the over the fridge cabinet was too wide, then both blind cabinets next to the sink were too short (width), and the seated cabinets were to long. The wood slabs that also came with the seated cabinets came too long and to wide, and Tart said it was the installer who would have to cut them down. The sizing of many cabinets was so wrong, that my installer (who told me before they did it) had to leave out filler pieces, cut my hardwood floor which wasn’t supposed to be needed, double the size of the pony wall… all to make these cabinets work for my kitchen. However, the cabinet install still couldn’t be completed. The pictures attached with this review are the final product for now, and some adjustments are needed to fix my kitchen. When I reached out to Tart about all of this, they basically denied any responsibility for how the cabinets turned out, followed by many excuses blaming me and my installers when my installers literally did their best to install these cabinets as is - including having to leave pieces out to get the cabinets to fit. After about a week of going back and forth with Beverly who is Tart’s other designer, I finally got Tart to admit to some of their mistakes, but not enough to make a significant difference in how my kitchen turned out. I was also told that somewhere in the contract for the cabinets, in the fine print, the customer basically releases Tart of any responsibility for the measurements and that the burden is on the customer to make sure the measurements are correct. The customer being liable for the measurements was something that was never discussed between Bita and I. Had I known this, I would have insisted that I have my choice cabinet installer decided before the cabinets were even purchased, and that only my choice installer do the cabinet measurements. If you are seriously considering using Tart for cabinets, come with an installer already in hand, do not trust any measurements by Tart because they sneak verbiage into their work contract to basically absolve themselves of any liability for their mistakes so they can blame the customer… which to me screams scam so proceed with caution. When the cabinets are delivered and are not the right size, they do not automatically consider what was actually received by the customer (only after much back and forth), and instead only seriously consider what was recorded in their contract which they will use to escape having to correct any actual mistakes with the cabinets. In total I wasted ~$25,530 on these cabinets from Tart which includes the price to install them ($4,400), but not even the fee to deliver them which was ~ $200. I’ll have to hire another company to come in and fix everything - possibly removing and replacing bad cabinets.
-
May 2024 by Ravi Singh
Wanted to remodel our deck so Visited them on someone's recommendation we liked the material so gave them quantity of which was hand written on a piece of paper by our contractor and they told us that they would get back to us with a quote and availability on the materials in few days but no answer, called them on a follow up again told us it will take few days still no answer, it's been 3 weeks still no answer. If you guys are that busy just be honest at front so we can look at other places.
-
May 2024 by Paul Wiest
Looking to replace deck floor with Trex and went to the “big” stores and wasn’t able to get help. Walked into Tart and Debbie was able to help pick out style in their newly renovated deck showroom and get material ordered same day. Tart delivered materials 2 days later. Delivery charge was reasonable and deck came together well. Highly recommend Debbie Gibson and the Tart Lumber team.
-
February 2024 by John T.
I suspect Tart Lumber has had a change in management. I previously always had positive experiences with them, but ordered a Marvin sliding patio door from them six months ago. We went in person to Tart Lumber and sat down with the sales rep, giving explicit details of the door we wanted, opening orientation, and color of hardware. We then paid a Tart Lumber field technician to come to our house and take measurements. Again being explicit with the technician who took notes that we did not want the door opening on the side where the floor register vents is located. Three months later the door came in and they came to install it. They removed our existing sliding door and had to remove the glass panels to get it out, then installed the new Marvin door with the opening on the wrong side (you have to step over the floor register to get in or out through the door, plus it opens to the side of the deck that has railing right as you go through the door. Plus, the handle hardware was nickel on the outside and white on the inside, when we ordered black. The sales rep even took us over to show us the display so we could see what the black hardwood we ordered would look like. After installation, they said leave this installed for now and we'll sort this out. That was several months ago. An expensive door installed exactly how we didn't want it. At first they only offered to provide us with the black hardware to replace what they had installed, but crickets with respect to replacing the door. The door cannot be flipped around to open on the proper side so a replacement is needed. Disappointed to say the least.
-
December 2023 by Dave Aronheim
Wow, what a great place! The people are so helpful!
-
August 2023 by Jeremy F
Another little known service they do is the refilling of propane tanks.
-
June 2023 by sokobros
They had the fire treated plywood I needed.
-
April 2023 by Michael
Many thanks to the staff Cory and Justin and Abdou. The installation had a few glitches due to misqueues from the manufacturer. Abdou was very professional and skilled.
-
March 2023 by Brian J.
If I could give zero stars I would. I sent an email request for quote for specific stile and rail door slabs in exact measurements, and specific brand, type, and color door hinges.Buyer beware. Worst customer service out of any company I've ever done business with.Was talking with the same salesperson (at the counter) throughout the process.The quote seemed reasonable and after talking with the salesperson.l, I decided to order the items. I was told the hinges would be delivered before the doors.The door slabs were delivered before the door hinges which wasn't supposed to happen. The specific door hinges that I ordered and paid for were ordered incorrectly and they were sent the wrong color. When I called, they told me it would take another couple weeks to get the correct ones in. They told me they would try to get them sooner.Well, they delivered hinges to my home within the two extra weeks timeframe. However, the hinges were not the specific ones that I ordered and came from Amazon.com. After looking at the hinges, they were not the ones that met my specifications and weren't even the brand that I ordered -- bait and switch. Amazon.com switches were 1/4 the price that I paid.After my contractors tried to install one of the doors, they measured the door and my door order was not the proper widths that I ordered and they could not use any of the doors from Tart.I talked with Roxana (Sales person), Shawn (operations manager), and Jeff (retail store sales manager) and after telling me I would get a refund for the hinges, no refund nor did they come to pickup the hinges. The doors, I was told by a Jeff, that they are now my doors and it is my problem and not Tart Lumber's. I'm now stuck with doors that were not the right size and am not able to use them and I'm out several thousand dollars.I will fight to get 100% refund and this company should not be in business. Please don't give this crooked company your business. Look at the other bad reviews -- some common themes.I didn't provide all the mishaps and specifics and hopefully you get the general idea of the incompetence and rude and absolute worst customer service.
-
September 2022 by Mike Bruce
This was hands down the worst quality lumber I’ve ever seen. Absolutely no way this wood qualifies as framing lumber. We bought 70+ 2x4’s. 21 were unusable. Twisted, split and just chewed up. 25 2x6’s. 11 of them were junk. I had trouble building with this lumber. No edges to pull measurements, inconsistent dimensions and weak wood.I’ll post pictures if Google allowed it. Go to Home Depot or Lowes. Tart is selling mill rejects to unsuspecting customers.
-
September 2022 by Jeremy F.
Sales counter employees are lazy and disrespectful. Would advise any professional to go elsewhere that actually values your business and respects your time. The gentlemen will sit there and stare at the sky at their leisure as you wait in line.
-
July 2022 by Fehmi Karaagac
Tart is a company with very responsive and knowledgeable staff. Especially AJ has a lot of experience and knowledge. He provided us with the necessary support, both technically and in terms of material supply, during the construction of the deck we had our house built. Thank you so much..
-
April 2022 by Jay S
Worked with the owner, Libby, directly with replacement of our interior doors. Very helpful through the entire process. Fair prices too. Would definitely recommend!
-
March 2022 by Timothy M.
Awesome design center and cabinet supplier. great prices as well. Julie was a pleasure to work with. If you want cabinets come here. Run here. They can install the for you as well and have a huge showroom.
-
December 2021 by Veronika Simon
Elizabeth went above and beyond to complete my warranty request for a single window , when other companies turned me down, because it was too small of the job for them. I got our replacement window , appreciate it !
