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March 2023 by marcus dos santos
NEVER COME TO THIS BRANCH. LOST A TRUIST CUSTOMER. Came to the branch to withdraw money, got home and the teller withdrew more in a separate transaction. When I went back the next day they said neither transaction happened there… unbelievable. Luckily I had receipts and proof and finally their response was “this happens”.Unbelievable. This is a serious issue.
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March 2023 by Laura Samplini
Horrible customer service, I just went to cash and deposit my check and when I got home and checked my account there was no money, only to realize the d*** teller deposited to someone else’s account.
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January 2023 by Maxwell Pyle
Absolutely abhorrent service. ATM doesn't even work. So done with this company. Finally switched to a credit union, can't wait to officially close my accounts with this branch.
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December 2022 by Adolphus Nelum II
Great bank. Great customer service!
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October 2022 by Janice
I agree with past reviews. This is a horrible bank and I will not be banking at Truist any longer. I will be chaning my account to BoA.
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August 2022 by tim reid
Went into the GF branch today. The one teller was busy doing something and clearly wanted to finish whatever she was doing before helping me. I stood there in front of her for 6-7 minutes as she fiddled with papers, and with no idea how long i would have to wait. Finally, I just left.
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July 2022 by thefidemus
Very slow service. Don't come to this location
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April 2022 by Paul Brar
Incredibly slow bank. The lines do not move inside
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April 2022 by Angelica Oliveros
I love suntrust, but this one is always having issues with their system. Waiting lines take an extremely long time drive thru average of 30 minute wait.
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March 2022 by Jan Lee Kong
I agree with past reviews. This is a horrible bank and I will not be banking at Truist any longer. I will be chaning my account to BoA.
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March 2022 by Stephen Petranek
The merger of Sun Trust into BB&T is shockingly not functional. These days it's almost impossible to find a branch at which a Sun Trust customer can make an ATM deposit after hours. The awkwardness of staff when a Sun Trust client enters a BB&T branch to do business as they have been told they can do is sad if not irritating. From my observation, good old Sun Trust is being consumed by a distracted BB&T monster called Truist, which is ironic because the new name is obviously based on "trust," and that's one thing I've lost when it comes to this combination.
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March 2022 by Laurie Dodd
Even the ATM here will close soon. The biggest problem: Truist has the WORST customer service I have seen anywhere! Poor functionality at the website, LONG telephone hold times, and staff who cannot help customers navigate the merger nonsense. I am taking my accounts elsewhere.
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February 2022 by Ricky Hernandez
The only person that I could say that actually does her job in this an amazing person and has people skills it's only the manager everyone else have horrible people skill no customer service doesn't take responsibility as a company when something goes wrong and unfortunately mainly are the tellers that give a horrible experience
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January 2022 by Sajid Anwar
This branch is a shining example of BB&T’s complete apathy towards their own customers. This bank and this branch in particular does not care about you, does not care to help you, and is just another cog in BB&T’s machine of customer dissatisfaction.
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October 2021 by Hamza Singer
Very good Bank I like them
