Starbucks

Most Recent Comments

• February 2024 by Marc Beks
  Jacob always remembers what I like and treats me
• February 2024 by Ruth Ebel
  The drive thru is always super slow
• December 2023 by EliteTravellers
  Newly renovated but with 5 employees too slow. True there is a drive in and kits centrally located but so are many other locations. Took 30 minutes for a tea and that is unacceptable. Management needs to change to be efficient.
• December 2023 by 2006 Duramax LBZ
  I have to give a shout out to Maurice, our barista. Always greets you with a smile ! This man should mentor new employees. His personality, kindness and professionalism exceeds industry standards.
• December 2023 by Y Bisrat
  I am a resident of Cascades, Sterling, VA, USA.I am a very loyal Starbucks customer. This is my worst experience at Starbucks coffee shop ever.When I went to the Starbucks store at the Countryside, Sterling store on 11/09/2023 around 10am, I received one of the worst customer service experiences in the US.Following this experience, I posted a review about a month ago, but it is being removed, reposted and then removed for (an) unknown reason(s) to me.I have a Starbucks rewards account which would show how often I happily go, spend time and money, mostly at the Cascades, Sterling location, which has a much better google reviews, rightly so.I worked as a customer service representative for a retail store and one of the issues we used to encounter was that we used to be told to prioritize the customers who would call to place an order, check inventory or place an item on hold instead of customers in the store.On the above mentioned day, time and location, I went to the Countryside store because I had to take care of something close.When I got to the counter to place the order, there was no representative at the Point-of-Sale while there were 5 representatives behind the counter.One of them was at the drive-thru window while 3 others were preparing drinks, obviously not for the customers in line in the store since there were none waiting in line.One representative who was standing next to the rep attending the drive-thru window, leaning against a table while doing nothing as far as I can see, ignored my presence.I thought she was taking orders from customers since she was wearing a headphone.Eventually, she said that someone would be there soon.What was even more baffling was that another rep who was a few feet away from me and preparing drinks for a drive-thru or online customer didn't even acknowledge my presence by at least nodding his head.Finally, I said enough is enough and left the store after getting the names of these 2 reps.It didn't come as a surprise to me when the reps not only didn't ask why I was leaving nor did they say sorry that they made me take this course of action.As I walked to my car, I met Maurice who is the manager at the said location, whom I have known for quite some time with whom I had long conversations about lots of things, especially customer service.He, then, offered me to give me the macchiato I intended to get earlier. I hesitated because I was very upset as the result of this poor experience.However, I decided to get the drink instead of going to the Cascades Starbucks, which is my favorite Starbucks shop which less than 2 minutes away.Maurice placed the order on the house. I explained what happened to him. He apologized and sympathized with me. Then, I left the store happily.I really appreciate it if the company addresses this issue. I will list the very big issues I deemed to be very crucial that Starbucks should address: CUSTOMER SERVICE.The biggest issue is that most of the stores are understaffed, especially during the rush hours, especially in the mornings.The drive-thrus create lots of traffic that the employees can hardly handle.Another issue is that, I heard that the employees don't get enough trainings and that they don't get compensated enough.I heard the same thing is true with the managers of Starbucks stores who don't get proper and thorough training in the standards of policies and procedures and they aren't getting compensated in the same level as other companies in the same sector or comparable fields.However, when I mentioned the above issues to the district manager of that area, she disagreed saying that it can easily be refuted since the numbers say otherwise.Another problem is that the reps are told by the company to prioritize and/or reps prefer the drive-thru and online customers in lieu of the ones in the store, who should have gotten the priorities.Another problem is inventory. This implies to things that are there one day but not a day later.I highly hope that these issues will be addressed sooner rather than later.
• December 2023 by Ehsan Keshani
  Great staffThey work hard and they make their regular customers feel personally taken care of.
• December 2023 by Brandon F.
  Sharing the joy of lounging with coffee. They recommended their Christmas brew and it didn't disappoint. Great people & coffee here.
• December 2023 by livy dean
  So I usually have good experience with this Starbucks when I go. However, the last time I went, I ordered an iced drink and as I go for a drink I immediately get hit with the strong smell of cologne. It wasn’t just on the lid but it was on the entire cup…I know it’s a policy there to not wear cologne, perfume or anything like that while you are working there. Very disappointed that I couldn’t finish my drink because I fear it might be contaminated with cologne chemicals…Definitely not going to this Starbucks again.
• December 2023 by Kelly Roberts
  Why is this Starbucks always a complete mess, you will feel trapped in the line. They are forever the slowest location I’ve ever been to! Always waiting forever the slowest and the worst Starbucks.
• December 2023 by alihan Tamer
  I was in the store before two min to close but the stuff told me that we are closed.. making a latte takes no more than 2 min.... I came here from 10 miles away.. shame on you...
• November 2023 by Sara Wilburn
  Never going again. I went there this past Friday and yesterday to get treats for my family and both times waited an agonizing half an hour in their drive thru. Yesterday, they got my order wrong, to boot. Almost forgot one of the drinks! This Starbucks has been consistently awful for years, and apparently can't be helped even with its recent remodel. I'll be going to the Cascades one from now on.
• November 2023 by Vinni M
  I’m sure the team are nice people, but I’m here for my obligatory $6 coffee, not the nice people. I had asked for kids temperature. I was given a regular hot temperature drink with no sleeve. I should’ve gone to McDonald’s instead. Atleast they listen to my order.
• November 2023 by Julia Rosa
  Terrible service. This is the third time now they mess up on an order. To make matter worst the drive thru line could have only one vehicle and they still have 10-15 minute wait. They charged me for venti and tried to give me a grande size, I told the barista and she said that they had charged me for grande. When I go on my Starbucks app to verify. They had charged me for a venti; I asked for extra sweet foam (additional charge) and they still put the same amount they would in a regular order. They don’t try not one bit to take care of the customer. Their service is beyond terrible.
• November 2023 by Z S
  Very slow service. I ordered two drinks separately and the waiting for both was more than 15 mins. There’s no one inside the store and not sure why it’s taking this long.
• November 2023 by Angelica Oliveros
  I love coming here an excellent service they always welcome you with a smile and the manager very attentive so that all customers are