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March 2024 by Caitlin A.
ordered 2/21, shipping label created 2/22. STILL says UPS awaiting package. no update from the company. never had a problem before, I'm so disappointed. I contacted on Wednesday (2/28) and they told me they would get my order sent out by Friday (3/1). It is now 3/5 with no other update.
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February 2024 by Shyde Hall
My first and last time ordering anything from Shea Terra. I was super excited to try and restart my hair journey with the products but I still haven’t received my order yet or an update on shipping. I have tried calling the customer support line several times and to no avail am not able to get through. Sent an email and still nothing. At this point I don’t even want the products, just a refund, but judging by the some of the other ladies experience, a refund may be impossible to get. Shame on you Shea Terra for stealing peoples hardworking money with no product to show for.
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February 2024 by Carolyn Shadid Lewis
I ordered Black Seed Oil and it was very rancid. It tasted like gasoline. Their customer service was very poor. Avoid this company—they are a fraud!
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December 2023 by Sherry C.
I placed my order on December 1...today is December 11 and it still has not shipped... This is terrible customer service... I will not know how the product is that I ordered because I am going to cancel my order and order from a competitor that strives for good customer service...this company is not it...buyer beware...
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September 2023 by Sarah
DO NOT PURCHASE FROM THIS COMPANY!!!!I had a terrible experience with Shea Terra Organics. I placed an order for several items and never received them. I reached out to the merchant multiple times, but they ignored my messages until yesterday when they promised to re-ship. Unfortunately, I still haven't received any updates or refundI even contacted my bank and the post office to track my order and filed a complaint. Despite all this effort, Shea Terra Organics continues to provide unacceptable customer service by not responding promptly or addressing my concerns.This level of disregard for their customers is extremely disappointing and frustrating. I would caution anyone considering purchasing from them to think twice, as their customer support and service are lacking.
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August 2023 by Chad W.
Well I ordered before reading the reviews and I got screwed. It has now been 3 weeks since they said I would recieve my product and it never came. I travel a lot and when the time comes I am within 100 miles of this place I will be paying them a visit. DO NOT ORDER ANYTHING FROM THIS COMPANY!
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July 2023 by J. S.
I researched their products prior to purchasing. I found nothing but rave reviews. The delivery was super speedy and the extras are a nice touch. I am pleased with the products I bought. My skin looks more radiant after a few days of using it 2x a day.
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March 2023 by Beth Yelensky
I ordered and received a bottle of Shea Terra Pomegranate seed oil which I had previously bought several times to great satisfaction. This batch smelled and looked bad; old or stale. The previous batches I have used had that characteristic rose tint of color and a wonderful fruity aroma and when applied would absorb instantly This batch when apple just stayed on the surface of my skin . I called Shea Terra twice but no-one answered and sent two emails about this oil but did not get a reply even after several weeks. So I mailed it back to the company with a note included and even after them having received it over a ten days ago have heard nothing back. Very disappointed.
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February 2023 by Viva L.
The argan oil I purchased is not authentic. Does not look or smell authentic. Lax the nutty aroma, and there is no sediment at the bottom of the bottle. I take frequent trips to morocco, but ran low so I decided to give this company a chance. This was based on reviews. Must be that many people don't know real from fake. The pump malfunctions, and rather than squirt out, it just trickles down the side of the bottle which wastes product. The final test, I tried it on my hair, which was left dull and lifeless.
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February 2023 by Pamela Williams
This is my favorite body butter. This is the best body butter I have ever used. It's thick and creamy, yet incredibly hydrating for my very dry skin. This lotion is great for my skin. It stays on well into the morning, even after I've gone to bed. The lotion formula is perfect for daytime! The unscented option is my favorite, since I have sensitive skin and am prone to minor reactions. Highly recommended! Thank you Shea Terra, as always!
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February 2023 by Subair Subair
This product was sent to me as a sample and I absolutely love it. It's possible that the volcanic stone is responsible for this amazing effect. My skin felt soft, and the best part was that it didn't feel oily. No extra clean up. This is my new scrub. This one is perfect for me. I don't like chocolate scents. It was pleasant surprise!
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February 2023 by Clarabelle McClure
This is amazing for my skin! It can be very cold in UPNY in winter, but this miracle cream is 100% effective. Even at age 54, I still get compliments about my skin. This ....wonderful product is great to use at night to keep your skin soft and smooth. Because I trust the products, I have been buying from Shea Terra for many years. It's all about what isn't in them, and natural products that I feel safe using. We are grateful for your wonderful products.
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February 2023 by Rosalie Son
All Sheaterra products for face and body are safe for my sensitive skin. All have wonderful texture and scent. And yes, they actually deliver the results stated! The facial moisturizer is no exception. It has a pleasant scent and texture, and it works well as an after-sun cream. After a few hours of sun, my cheeks and bridge of my nose feel reddened and tight. I rub some of the moisturizer on my face. It soothes my skin instantly. The next day, instead of feeling dry and inflamed it feels plump and moist. I don't peel nor flake! This product is great for anyone with sensitive skin or normal skin. This stuff is amazing!
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February 2023 by Richard Roll
This oil is great for everyday, all-over use. I am 49 years old and have the most dry, flaky skin of all my years of boating. My skin has suffered from my more fair skin. This oil is extremely hydrating and leaves your skin with a lovely sheen. The healthy, almost herbal scent is my favorite. I also love the Nilotica Shea Butter. It is great all year and well worth the money!
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February 2023 by Shannon Whitford
My skin is very dry and I am prone to it. I work in the food industry so my hands get dry because I wash my hands constantly. Pure shea butter is my preferred choice, but it doesn’t absorb as well. Apply a little after showering to save your hands. This brand's rice milk cardamom is my favorite, but it was out of stock. I tried this instead and I'm glad I did. It is pleasant and light, with a sweet and pleasant scent. It feels amazing on my skin, so I'm going to be buying more.
