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November 2023 by Michael G.
They routinely run out of products; they carry certain products for a couple of months, then stop carrying them, only to start again a couple of months later; their checkout lines are usually long but not as long as the lines for the one employee checking receipts as people leave the store; managers don't seem to care about concerns you voice to them; on more than one occasion I've started loading items on the checkout conveyor after waiting in line for several minutes, only to have the cashier tell me, "Oh, this line is closed." Most employees I've dealt with aren't helpful, and some seem clueless.
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October 2023 by Janet H.
I have a problem walking (even with support.) I only needed 3 items so I decided to make a pick up order. I never got a confirmation that my order was ready, but I still went to the store at my designated time. In the pickup parking space, I tried to sign into my Sams Club app, it insisted on sending a code to my old home (landline) phone or to my secondary email (that I don't use on my cell phone.) Either way I could NOT reach the code to get into the app. There was no alternative given on the pick up sign, so I called the store. NO ONE answered. I let it ring until it timed out (about 45 rings.) I tried to log into the app again. It still wanted a 4 digit code. I called twice more, each time letting the phone ring until it timed out. By this point, I was in the parking space for over 20 minutes. I got out of my car, hobbled to the front door and was stopped by the gate keeper. She didn't apologize for the problem, said "Be happy. God wanted you to walk," instead. But, she did get me in touch with the guy who does the pick up orders, and he apologized for the problems. He also told me that other customers have complained that no one answers the customer service line. When I suggested that they needed an option to send a call directly to order pickup, he seemed genuinely surprised that there was no such option. I have used grocery pick up at at least three other local stores. All of them work seamlessly (Harris Teeter, Wegmans and Food Lion.) Even Walmart (next door to Sams) has better pickup service.
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September 2023 by Maheen Azad
I'm really impressed with the service here! I came into this Sam's Club without an appointment since I needed a battery replacement as soon as possible. The team here was super accomodating and got me back on the road within 15 minutes.
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September 2023 by Lili P.
This place has really gone downhill. Has become very dirty and disorganized Impossible to find anyone to help you. They used to have a few cute clothes, now nothing even wearable. Also the clientele has become very trashy. Kids running around like a playground and everyone yelling. It's a zoo. I limit my trips now and try to shop elsewhere.
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July 2023 by subbuxyz
I needed a battery replacement for my Lexus RX 400 and Sam’s Club, Sterling auto center did the replacement in 25 mins even though I went there without prior appointment and I am pleased with their professionalism and service .
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June 2023 by Sung Choe
I bought four packs(total 15lb) Beef short ribs yesterday. Underneath the short ribs was an additional layer of ribs with very little meat. I’ve purchased these ribs many times & this is the first time we’ve encountered this. I feel like the ribs with little meat was being hidden. Basically a bait & switch. Spoke Kenny, the butcher & was told this is normal. Really? Customer service was nice enough to refund the purchase.
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June 2023 by Sung C.
I bought four packs(total 15lb) Beef short ribs yesterday. Underneath the short ribs was an additional layer of ribs with very little meat. I've purchased these ribs many times & this is the first time we've encountered this. I feel like the ribs with little meat was being hidden. Basically a bait & switch. Spoke Kenny, the butcher & was told this is normal. Really? Customer service was nice enough to refund the purchase.
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June 2023 by Chapman Dodd
What get the wrong tired I told to come back tomorrow. No respect of my time, I was speechless. I am going to take this to corporate level that is poor service
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June 2023 by M R.
The Pharmacy, my goodness what a condescending group a people that have been assembled here. We go to a pharmacy becase we are sick or in need of medications, IE: we need care. Strike 1) I had my Dr call in prescriptions because the pharmacy would not transfer them, they said it takes too much time. Wow! Strike 2) I let them know I wouldn't be able to pick up prescriptions until I was back in town 8 days later. During that 8 day period on the 7th day I received a text stating they were going to cancel prescriptions if not picked up that day. So, I called and explained I was still 15hrs away and out of town on business and that I would be back on Monday the 10th day from order. I was spoken to in a nasty, condescending tone with no option to remedy the situation. No option to extend it or request from my Dr, nothing! Strike 3) I never received a call from them and when I called them on Monday to explain what had happened and to request that they take me off automatic refills and or clear out anything that would hold up my medications they said "that's good, just have a new pharmacy call us". In conclusion, they don't want to fix or address any problem. They are not kind or caring and obviously not very good at business either. For your health and care and own good Your money and time is better spent elsewhere,
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April 2023 by Askale D.
Very bad customer service, discriminated me when I forgot my card but refused to look my name up even I have been a member for 5+ years.
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February 2023 by Patricia Harvey
My Husband and I went to Sam's club this morning to get two new front tires; we were unaware that we needed an appointment. our Technician, Babak was very sweet, He was able to squeeze us in an appointment this morning. He was so courteous and professional about the whole situation. we just can't say enough about how much we appreciated him for what he did. they are very professional, and we did not have to wait long for our tires to be put on. thank you so much Babak. we will come back and recommend you to everyone we know and talk to.
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February 2023 by Joshua M. Eddinger-Lucero
Two hour delay in picking up my curbside order because they were behind.
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January 2023 by Stephen A.
Sam's club i a great store, however, if you took the Sam's Club Master Card by Synchrony Bank, good luck. The card is difficult to get into your account, they do not send out billing notices, and then tell you are late. The store is good, the card is terrible.
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December 2022 by Ben Gump
Where to start, they'll deliberately use mis-sized impact sockets to grind your lugs down and then blame you for it even though they were the last ones to work on the vehicle. Then they'll tell you it's safe to drive with only 4/5 lug studs in place because they got a lug stud jammed in their socket. As a former military mechanic the only way this would happen is by deliberate negligence. I've tried calling several times and always get out on hold and then call gets disconnected. Thankfully I've reached out to the Virginia AG office and they are working with me for a satisfactory resolution.
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November 2022 by Rai R.
Made my first visit to Sam's Club and took out membership. Its close to Lowes as well as Walmart. Easy inside...line for member services but moved quickly as the Eye employee helped out. Walked around to become familiar. Not as large as Costco. But had items like Mucinex 600 which Costco does not have. Also picked up some winter clothes. Looked at gift cards and again unlike Costco had actual physical cards for a restaurant that you only can get online at Costco. I plan on visiting again.
