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October 2023 by Victoria Shelton
I found 2 great pair of shoes yesterday at the tent sale and was offered help multiple times from staff members. Adonis helped me check out and was very gracious and helpful in answering all of my questions. I look forward to going back for more products.
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October 2023 by Donna Moore
Tabatha was very nice and professional. She helped me choose my sneakers and had them shipped to my home in Missouri. Thank you, again!!
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September 2023 by Ritu Desai VA-DC-MD Realtor
We have been member of Road Runner for almost a decade. Customer service - The sales team goes above and beyond to ensure to address any concerns or special request. They don't press hard on purchasing unnecessary accessories (inserts).Shoes options- While the store may not carry all the sizes and colors they order and delivery at home is very fast.BEST Part!!!! Is the pricing. Compared to other major retailers as a member I can't believe the discounts they offer on the shoes.Highly recommend Road Runner particularly Sterling Location!!
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August 2023 by Anju K.
I was a walk in yesterday and it had been years since I had my run/shoe reviewed. Adonis took his time did a full review of my run, my shoe fitting and recommended the socks that would best match my needs. I found the entire experience invaluable and I appreciated his candor, honesty and professionalism.
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August 2023 by Amber Everly
Emilio is AWESOME!!!!! He was so helpful in teaching me more about what I need to do to make my working/standing experience more comfortable in my HOKAS. He immediately greeted me, listened to my issues, taught me the “runners knot” so I could get more wear out of my shoes and he took pity on my former road runner insoles and customized a new pair for me. I had a great fitzone experience too! I didn’t feel like he was just trying to push product on me to pad his commission. Because of him I became part of the VIP membership and I will be returning for all my footwear needs. He will take good care of you too!
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August 2023 by Ava Daly
100/10 would recommend to anyone needing new shoes whether it’s for exercise or just everyday. I had Emilio help me find the right shoes and custom fit me for insoles and I couldn’t have had a better experience. I will definitely be back!!!
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July 2023 by Tami Chrans
The salesperson was helpful, knowledgeable, patient, polite, and friendly. He took the time to help me find a pair of shoes that fits well. The store offers a variety of shoe brands. The store is clean and organized. I have been purchasing shoes from Roadrunner for years. They have a great return/satisfaction policy, if you are a member (which does require an annual fee which is pricey).
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June 2023 by Amber Sheets
Amazing shop, especially their customer service. I had to return shoes and insoles improperly fitted and messed up from the Pentagon City location. This store's employees were so helpful in fixing everything. They assisted in getting me properly fitting insoles and replacing the shoes which had been damaged from the incorrect previous fit. This store and employees are rock stars. I will be using just this location from now on!
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June 2023 by MELISSA HARLOW
The manager in Sterling is great! He is extremely knowledgeable about everything in the store. So far our shoe inserts are making a huge difference. Thanks for your helpMelissa & Brad
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May 2023 by Tiffany
From the get go I was felt welcome as I entered the store. I was given the opportunity to peruse the show wall before a young lady came up to me to offer her help. The process of being fitted went smoothly and if you can get there in the early afternoon then you can be out within 20-25 minutes. Great experience! Love my shoe choice ?
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May 2023 by Anna Want
Adonis was so extremely helpful and kind on my shopping visit today. I was clueless on what were the best shoes for me and he encouraged me to do their fit tests. Adonis was busy helping other guests, but was very attentive and stayed in communication with me as he bounced around. Wonderful attitude and took the time to explain how my shoes should fit and I really appreciated it. Stellar experience and stellar employee ! Joined the VIP family and will be back with my hubby soon!
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May 2023 by Sagarmatha T.
We drove 40 minutes to this location for an appointment for custom fitting soles for my wife. This was her Mother's Day present from the kids. We had an appointment that we had booked two weeks earlier for fitting. We called the day before to confirm. we got to the place on time, only to find out that their custom fitting machine is BROKEN. We would have highly appreciated a quick phone call to let us know.
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April 2023 by Mina Fies
I came to Road Runner on a referral from a friend who couldn't say enough great things about this store and it did not disappoint! I worked with Tabatha and she patiently and thoroughly evaluated my feet and took her time making sure I had the perfect fit for my new shoes, insoles and socks! I feel like I'll be able to keep my feet issues at bay now that I know what's been going on and how to better care for my feet. Thanks Tabatha!!
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March 2023 by Paul
PHENOMENAL CUSTOMER SERVICE & MANAGEMENT! I have a kidney transplant and distancing remains an issue. Manager T'Keyah worked with me, provided options, located precisely what I needed on short notice and had me set to go within 20 minutes. AMAZING PROFESSIONAL and a great Ambassador for Road Runner Sports. 110% knowlegeable, understanding and made a perfect transaction!
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March 2023 by Liz Lee
Jesus was the most knowledgeable sales associate I’ve ever experienced purchasing a running shoe. I have sever OA in my knees and he spent well over an hour finding the right shoe and orthotic for me…has made a huge difference…never felt any pressure to purchase…he really wanted to help me find what would work for me and my budget, even if it was not what they had in the store. Luckily he found the perfect pair!Excellent experience!!!!I I even decided to become a VIP member so my whole family could finally get the right shoes.
