PNC Bank offers a positive customer experience, highlighted by helpful staff who go above and beyond. Customers appreciate the immediate greeting and assistance from employees like Eduardo, who thoroughly explain processes such as international wire transfers. While the tellers and customer service representatives are always pleasant, some customers mention that wait times can be lengthy and suggest cross-training staff to improve efficiency. In one instance, a customer had an issue with a mobile deposit and found that visiting the local branch provided the best resolution, as the staff took a genuine interest in solving the problem. Overall, PNC Bank is recognized for its great service and dedication to customer care.
They didn't have to, but someone there went above and beyond to help me. I appreciate your kindness and your faith. Thank you.
October 2023
Always truly pleasant tellers and customer service representatives. The wait is a bit much some days though. They should try cross training some staff for teller and customer service roles.
December 2022
Slow service. Not enough chairs for clients to sit in while waiting. Clients aren't called back quickly enough. No sense of urgency here.
