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November 2023 by Eliza gravely
I have never been to a nicer Plato’s closet, every time I go I find a new piece for my closet. The workers there are the nicest ever and very willing to work with you. Everything in the store is priced very well.
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September 2023 by Olivia H.
This place is absolutely dashing! I came here with my granddaughter and she found some darling cardigans for the winter. I will continue coming to this location.
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September 2023 by Mari
Girl these workers don’t gaf about nothingggBrought in some clothes i bought by mistake a long time ago and didn’t want with the tag still attached and they said they can’t take them because they’re worn like what? they got the tag on still lolol
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August 2023 by Noelle M.
The employees are so kind and sweet I've also found great stuff here all the time, nothing is in bad condition
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August 2023 by Savannah L.
the store has cute clothes but their buying process sucked. I brought in a large box of gently used/unused name brand items, and not only did they not take a single item, but they made me wait 8 HOURS before I could pick my box up, and notified me only 30 minutes before they closed, so I had to drop everything because they said they would not hold the clothes for me after their closing. Huge waste of time.
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June 2023 by Sarah Cayia
If I could leave negative stars I would. HORRIBLE customer service!!! They are SO rude — I will NEVER return to this location again. Don’t waste your time. I have never been so disrespected by staff over the phone. I don’t like to complain without offering solutions: all Plato stores should have the same policies, if they differ it should be posted conspicuously (not in the fine print); teach your employees customer courtesy; and empty your voicemail so customers can actually reach you.- Sincerely,Your lost business
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June 2023 by Reag Hannah
Such an awesome store! My first time ever here and I found so many amazing name brands! Ended up getting 3 lululemon items all bran new saving me so much money! Customer service was also great, ladies working were so kind and helpful! Will definitely be coming back soon!
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June 2023 by Eric Wright
So I was told that they wouldn't buy my pair of Nike Air Max shoes because they were a size 14 and that because the inside looked worn some. Meanwhile you have shoes on your back wall that have scuff marks, black marks on white soles and some have the sock markings inside far worse condition than mine. Terrible service and an attitude to boot. I wasn't even looking for alot for the shoes either.***your response is comical, Don't act like you did me a favor by looking at the shoes immediately. I had no idea what your policy was when I walked in nor did you explain it to me either. There was nobody inline when I walked up and asked about you looking at my shoes. You could have easily explained the policy and how it works and I would have simply abided by that. No issue at all. You looked at the shoes and was fine with them and then asked a coworker who didn't want to move forward. Based off size and condition when clearly there are shoes showcased on your backwall in much less desired condition. It's your store you pick and choose what you buy and that's fine but too use the reason as their condition is not what you want when there are others that don't look as good on display. Doesn't set for a good look. As for the other stores if you so wish to turn away business and recommend them. So be it then. I wish you the best.
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June 2023 by Tal Klingner
I really enjoyed visiting this location of Plato’s closet. I have visited a different location that was nearby and usually when I try to sell large quantities of clothing they buy one or two things. This store bought lots of my items and I was left satisfied. I see many comments on here saying the staff was rude or unhelpful. This was not the case in my experience. This location is far superior to the others that are in northern VA.
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June 2023 by Julia M.
It sucks bc i asked the girl what they were in demand to buy, and she said "idk i just have to see it". i brought 2 bags of clothes, and they bought 1 item (i originally purchased for $30) for $3... yet they have racks full of clothes from shein. Some of the clothes are cute tho. I don't really get the vibe here. The location in fairfax is a lot better
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May 2023 by Kim A.
Plato's Closet is a great place to sell used clothes; while making a few extra dollars for a little bit of your time. While I have visited multiple locations, the Dulles store stands out. Although this is not the closest Plato's to me, it is worth the extra drive time. This store is clean and orderly with a vast offering of merchandise. It's consistent with hours, policies and the buying process. The Staff is friendly and efficient, making selling so easy. After checking in, you're kept up to date with texts alerts and ready for pick up in a timely manor. Next time you need to do a closet clean out, I highly recommend the Dulles store. For the best Plato's experience, it's worth the trip!
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May 2023 by Katerina M.
I stopped in hoping to find some new gear for Pilates. I found some great athletic wear brands. It was one of those experiences where you walk away with a full bag and keep wondering "did I really only spend that little?" Great quality and condition at a fraction of the cost. Super friendly staff. I'll definitely be going back to check out the rest of their racks.
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April 2023 by Diana Becaurdi
Never come to this store location. Not only are the employees snarky and rude but so is whoever is replying back to these people who have negative experiences. You can read the condescending undertone in the replies of the manager. My step mom has brought bins of clothes all new and name brand and we could tell they weren’t touched or looked through so she got no money for the clothes. The ladies working the store are rude and lazy especially the younger blonde lady who threw the bag on the ground to my mom and threw the money on the counter to her. When we called to speak to a manager an associate probably the blonde lady hung up on us and the manager never reached back out.
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April 2023 by Chelsea L.
Love the store the stuff is awesome!! Just wish there was more changing rooms. But definitely recommend.
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April 2023 by Micah Coffman
Don’t understand the negative reviews! Very clean, friendly store and gave me a lot more than I expected for my used clothing. Wide variety of great gym clothes and jeans too!
