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August 2024 by Shahid Raza
To enroll, they provide all the necessary technology to complete the process online. However, if you move to a different state and need to cancel your membership, they require you to either come in person or send a written letter. Really ? :)
Reply to the response from Planet Fitness: Thank you for your response. I understand your policies, but I find them a bit contradictory. It’s understandable to make the enrollment process as easy as possible, so why make cancellations more difficult? Requiring a physical letter to cancel seems inconsistent with the convenience provided during sign-up.
I believe this process could be streamlined to better align with the modern, customer-friendly approach you apply elsewhere. I hope you’ll consider this feedback for the future.
Thank you for your attention to this matter.
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August 2024 by Leah Henderson Fisher
8-3-2024 all the women showers were filled with hair and dirt as if they weren’t cleaned in weeks.
I visit a new gym throughout the SE, NE, Mid-West, and south every week do to my work. This is the grossest gym I’ve ever visited. The bathroom stalls haven’t been cleaned in so long there was a thick layer of dust on the door and tissue holders. The handicap shower had large pieces of notebook paper on the floor for some reason. There were black objects in the shower that were of unknown origin.
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July 2024 by J Z
This location in Sterling Plaza has a great upgraded exercise machine, friendly inviroment , clean and wonderful staff. Love it
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July 2024 by Rich Adams
Showers are filthy, some don’t work and some don’t drain.
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July 2024 by Joel Padilla
Well, since you sent me the invite to write a review about this location...here it goes...
1. All the negative comments are true, there are provided with videos and pictures for those who may doutb it. The solution to this problem is easy, really, IF the staff would spend LESS time on their phones at the Frot Desk and MORE time walking around and checking things out, this and all other Planet Fitness gyms would be clean(er). Management is to be held responsable for this and any other flaw the gym has. There are broken treadmills that have been broken for quite some time now and nothing seems to happen.
2. FD staff should be greeting customers when entering the building, not only loooking at the scanner to ensure the person(s) entering has an active membership, some of them don't even bother looking at the person at all. Could not care less. Again, browsing on their phone the entire time.
Don't invite me to reach out to management, I've raise a couple of concerns when I saw them, and usually do that (paper towel stations empty, etc).
Upper managament should be conducting flash inspections (without the staff knowing their are going to be inspected) and see for themselves. Try the easiest thing to do, SECRET SHOPPERS! By the way, all this apply to ALL PF gyms I've been two (I could go to up to 4 in any given month) and it is the same situation). Thank you.
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July 2024 by Simone Murray
There is lots of equipment there, so none of your time is wasted waiting to use the next machine. You exercise freely , in your own space with comfort. Cool and calm atmosphere.
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July 2024 by Tim Quigley
This gym is filthy. There are at least 10 dead treadmills on the main floor. I realize that this a $10/month gym, but pay a few dollars more and choose a real gym.
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June 2024 by Ricardo Albaladejo
If the national franchise would visit this location they would probably revoke the license. The men’s locker room is always dirty, a literal cesspool. As you can see from the photos about 20% of the lockers are currently broken. There’s a location on Route 28 run much, much better.
On the positive side, it’s open 24/7 and has a good number of machines to just get your work in.
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May 2024 by Liz Lee
So happy I joined. Big shout out to Carlo, Geordi and Marvin who make me feel like family when I walk out in the door. Always helpful and go out of their way to make everyone feel welcome as they constantly are multi tasking to make sure the gym looks good. Much better experience than when i was at Golds. Receive much better training instruction too.
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May 2024 by Bobby Brooks
Very open and spacious. Some equipment is old and most of it is very dirty. Definitely don't clean this location like most others to include bathrooms and showers.
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May 2024 by Omg YeahISaidIt
Wow !! Had a billing issue and called the local gym and Marvin answered the phone… He promptly addressed my concerns and corrected my issue within a couple of minutes…. Thank You sir!
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May 2024 by Kumar Sharma
Great place to work out at peace. Staff is good and humble! !!!!
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May 2024 by Soleil kabyle
Very good
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April 2024 by Susan Abbott
Carlo went to check out a spill on the gym floor as soon as I reported it great service here and looking out for your liability insurance as well Ronneil was a big help with the hyrolounge as
Well
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March 2024 by pa fraco
I would suggest getting hexagon bars for the weights area.