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December 2023 by Cristina lainez
Very unprofessional management, I see why people complain. I have been charged even after cancellation of the membership and was told it was “unintentional” and I would be getting a refund that takes 7-10 business days. It’s been over a MONTH. William Chandra’s, the “regional manager” has continued to ignore my messages about my refund and was very rude when I asked him what’s going on since it’s been way past the date which has resulted to him no longer responding.
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December 2023 by Walter Sibrian
It is clean and tidy, all the facilities are in perfect condition, the work staff is very attentive to any needs or questions you have and the good thing is that it is 24/7, you can go at any time you like for your daily routines.
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December 2023 by Brandi Mason
By the far the WORST PF I’ve ever been to in my life!! The manager doesn’t respond to customers; I still haven’t heard anything about my account balance ((which has been incorrect for months)) and it’s been over a month since I brought it up to him!!!! I want to transfer my membership, they can’t do it (and I came inside to do so) they said it “works sometimes” CRAZY!!! I told them to cancel my membership since this has been an ongoing issue, they said I would owe $60 to cancel, it’s literally like I’m stuck at this God forsaken gym!!! Hopefully I can get some kind of resolution after this review, and if not then hopefully I can SAVE someone the hassle of being sucked into a vortex of misery from dealing with them ((it’s the management not the actual gym)) he needs to be fired!!!!
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November 2023 by justice junkins
Has a good amount of space and a decent selection of equipment. The problem is once the equipment breaks it never gets fixed. I’ve been going here for 2 years and some machines were “temporarily out of order” before then. All the cable machines are broken and seem that they will stay that way.
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November 2023 by Gary Marsh
I've been a member for over a year, and for a while the gym was well maintained and broken machines were repaired relatively quickly. Over the past few months, more and more machines are visibly broken, and just sit for weeks still broken. I'm also having to go find weights in other places of the gym because they don't make it back to their home and no one cleans them up. Hopefully it's just a bump in the road, but it's frustrating to pay for broken machines.
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November 2023 by C P
This is the most unclean gym I have ever been to. I used to work out here every week but over the last couple of years it has gotten so gross. The owners must just not care.*to the owner below, it's not my responsibility to tell your staff to clean. That is just peak laziness and shows you really don't care.
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October 2023 by Jazmin K.
I wanted to provide recognition to Christina, she is always so pleasant and attentive to the patrons and taking care of the facility. Thank you for your service and assistance beautiful!
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September 2023 by Sadaf Jafri
Absolutely disgusting! Smells like urine and mold. The bathrooms and showers are never cleaned every time I go. The front desk lady is no help at all. One time I wanted to use the hydro massage beds and she was asleep on the massage chair herself!! My husband and I have caught her asleep either on the couches or the massage chairs multiple times. And the times that she is awake she always has an attitude about anything you ask her.This facility could have had a lot of potential but it is just not worth it people. Most of the machines are not maintained. DO NOT GO TO THIS CLUB. DO NOT WASTE YOUR MONEY HERE.The one in Leesburg is sooo much nicer and cleaner. The staff there actually keeps up with the maintenance of the machines and cleans the bathrooms and showers regularly. The front staff are competent and offer help in so many ways.
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September 2023 by Kelly Matthew
Would give 0 starts if I could. I just walked in and the lady at the front desk was not only rude and disrespectful, she was extremely incompetent. I had called a day before to renew my membership and they told me I needed to come in person to do that. So I went in person. The lady at the front desk shrugged and said “I have no idea how to renew a membership.” Didn’t apologize, didn’t try to find an alternative or call for any help, didn’t do a single thing except be terribly rude. I will be calling the manager to let them know. This took an hour out of my valuable time. Planet fitness needs to hire workers with a brain.
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July 2023 by Azetah H
Love this location over the other sterling one as there are more creepy men. Whenever we travel I can always fit in a workout because there are locations everywhere and they’re open 24 hours! This is a gym though so if dudes could stop acting like this is a bar to pickup chicks that would be appreciated by all females ?
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May 2023 by Shy Shy
I canceled my membership on 05/05/2023. They still tried to charge me on 5/17/2023. I sent a message requesting a refund through their app. They replied that I need to call the gym location where I joined. I called. The employee asked me for my phone number and I gave it to her. Surprisingly, their system froze and they couldn't help me. If I do not receive my money back, I will be contacting the Attorney General. These are deceptive practices and theft. Others have had this same experience. UPDATE: The person responding as the OWNER is NOT the OWNER!! When they tell you to email them, they will send you another email telling you that they cannot help and the best point of contact is none other than...the OWNER!! That was a waste of my time!
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April 2023 by Adam Rogers
I love checking out new Planet Fitness gyms because it allows me to discover gems like this one, conveniently located near Dulles Airport/Washington DC. Great VIP section here too.
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April 2023 by Brigham Galbraith
Amazingly clean! The lockers and equipment were all immaculate, and the front desk staff was helpful too. It was my first time, and I was accompanied by a friend that has a membership, so I was easily able to go with him.
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March 2023 by Tammy Farrar
I really hate exercising, but we must do it right? They are clean, bright, high energy and the membership is not real expensive. The black is worth it for the hydro beds alone. And who doesn't love a good tan now and then?
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March 2023 by Si Chun
Lot of machines. No waiting. Clean bathroom. Free water for your bottles. But there are frequent issues in the bathroom, including toilets, sinks with too hot water, no water, no soaps. Empty hand sanitizers are not taken care of when the employees recognize or are notified. The only wall clock is disabled for over a month, but not fixed. The staff need to pay more prompt attention to small but important problems. The front door sign says to mask up, but the staff don't.
