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March 2024 by Stacy Leftwich
I recently scheduled a grooming appointment for my dog, hoping for a smooth and pleasant experience. However, I encountered some difficulties that I believe are worth sharing.Initially, the grooming salon called to inform me that they were unable to proceed with the grooming due to knots in my dog's fur. They proceeded to shave half of her body, but it became apparent that the process would take longer than anticipated, potentially due to their impending closure. Despite their attempts to expedite the appointment, the previous day I was unable to move my appointment time up. Leaving me to believe they did not want to invest the time in my dogs appointment, that I had book a month in advance.Disappointed by the situation, I decided to seek grooming services elsewhere. Fortunately, the second grooming salon, provided excellent service without any issues.My advice to anyone scheduling a grooming appointment would be to avoid booking it towards the end of the day. This experience highlighted the challenges that can arise when time constraints become a factor, leading to potential shortcuts or excuses from the grooming establishment.I hope sharing my experience can be helpful for others in similar situations.
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February 2024 by Laura Andrews
This is the first time i’ve been to a pet store in loudoun county where everyone knows what they’re doing. The workers that helped me were highly experienced and answered all my questions! Ash in aquatics was very knowledgable and passionate and helped me pick out the best fish and plants! Nanette was also very friendly and let me and my friend watch her handle some animals which was very cool! I learned a lot today about animals and couldn’t have had a better time:) From the experience I had today, I will only be coming to this pet store from now on! Love this place!
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February 2024 by Luis de Niz Gómez
Normal service.Nobody pays attention to you.
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February 2024 by Diana Nguyen
April in the groomers department is super awesome. Totally recommend seeing her if you get your babies groomed here.
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February 2024 by Ingrid Mendez
Best place to get my pets vaccinated
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December 2023 by Alex Turner
Been here twice since moving to Ashburn. 1st time fish tasks so dirty felt bad for the fish. One employee tried to justify it by saying holiday rush was rough. Went back a second time. No change but daughter wanted some glo rock our the fish tank. Grabbed a bag that was labeled $5 then went to check out it went to 7.40 didn't notice until she gave my daughter her change back and I asked questions about it. Was told 10.40 minus 7.40 is 3 so what's the issues then I told them their product was mislabeled. She then responded none of the prices on anything in the store are accurate and they could care less about it. Go some where else. They could care less about animals or service. If your there for fish there are a couple of smaller locally owned stores in the general area that have much better service and care for their animals. Wish I would have visited them first.
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December 2023 by Ehsan Keshani
some what helpful staff.My puppy had his first grooming there, but it wasnt anything that stood out. He looked like he got a cut at home.not as professional as I thought.
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November 2023 by Cheryl Branch Austin
I found everything I was looking for in the dog department. The fish department was a little disappointing. I know the fish are usually delivered on Wednesday, but there were less species of fish that were normally there and some were dead in the tanks. There was also low supply on the fish food I usually buy. Just a disappointment for the fish.
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November 2023 by Usman Azher
I was very happy with the young kady who assisted me with getting snails and shrimp. She was very courteous..5 star service
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October 2023 by Benjamin R
They were very helpful- everyone at the store was engaged and friendly! They helped us replace our hermit crabs, and took extra effort to make our kids happy.
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October 2023 by Heather H
Today I witnessed someone bring in an eastern box turtle they had taken from the wild. An employee encouraged them to put it back but still showed them supplies they needed. They should have been kicked out of the store as taking a box turtle from the wild is ILLEGAL!!!also I can never find any ALIVE dubia roaches for my gecko here and they never restock them because they keep the dead ones on the shelves for months and months.
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August 2023 by Laila Driver
Both girl make my new puppies very happy , they were gentle and sweet.
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August 2023 by Lissa
Meh. Your typical Petco. You have to really search for some items, surly staff. Not horrible.
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August 2023 by Melvin Scott
With all the road work, I was five minutes late for my dog's grooming appointment. Their groomer stated, "there is no grace period."
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July 2023 by Sharon Brusie
The staff are very friendly and kind. Especially April C in grooming, she always take great care of our pup.
