-
August 2024 by Barbara Diaz
Very clean, animals looked very well cared for. Employees were friendly and helpful
-
July 2024 by kimia foroughi
I recently visited the Petco in Sterling for grooming services for my dog, who had just arrived from Turkey with all her paperwork and vaccines, translated into English and with CDC approval. Despite this, Petco refused to accept the documents without any clear explanation. The manager simply told me to go to a veterinarian to get new papers.
Frustrated, I visited Banfield Pet Hospital, where the vet confirmed that my papers were valid and I don’t need any other paperwork, he was shocked that Petco had rejected them. Thankfully, PetSmart accepted my documents immediately after a quick check.
I'm extremely disappointed with Petco's lack of professionalism and their failure to recognize valid documentation.I won't be returning to Petco for any services and strongly advise others that have dog from different countries to avoid this location!
-
July 2024 by Tilly Lo
20240613 Stopped here to replace one of the cichlids that I got yesterday that didn't make it through the night. The employees were helpful. They are not as nice and friendly as the fairfax location.
-
July 2024 by Amjad Abbas
Very friendly staff.
-
July 2024 by Skylar Zelensky
Never had an issue until now…Was given a pregnant rat after I adopted two female rats on Monday. Literally couldn’t tell she was pregnant up until a few days before the babies were born this morning. Called petco and they said they “didn’t know she was pregnant or she could’ve came pregnant when she was delivered” absolutely ridiculous! (They couldn’t take in the babies either) Now I have to deal with 9 baby rats and my two females I adopted and now I have to find homes for them or surrender them to the shelter. If I had bigger cage space or more of a better financial situation I would be able to raise them after they are weaned. Never getting rats from here again or any small mammal.
-
July 2024 by Michael Exsiled
Today they nailed it
-
June 2024 by Nic
Signed up for automatic delivery, and yet Petco mailed me expired (May, 2023) food for my dog that ended her in the hospital!!!
This is the worst experience ever ?, very upset and disappointed in your food quality
-
June 2024 by Carmen Rodríguez
Staff members are great!
-
June 2024 by J T
Not many varieties of fishes as PetSmart, smaller store.
-
May 2024 by Terrie Carter
We have many different pets in our home and can always count on Petco for our needs. Petco is the only pet store selling the dog food we feed and their Vital Care program helps to offset some of the cost. The staff are always friendly and helpful.
-
May 2024 by Amy Davis
This Petco is a large store with a good selection of items. The sales people were helpful but not pushy. When I was at this Petco, I was having trouble finding two different things, and the sales person walked me right to where both things were, even picking up the bag I needed and handing it to me when I had too many things in my arms to kneel down to get it. Although this store is not real close to my house, I will still visit here again!
-
April 2024 by Sarah C
Went to buy a snail but when we saw the state of the fish tanks I was horrified. One fish was rotting.
-
April 2024 by Lorenzo Suarez hernandez
This place caught my attention because I am an animal lover and although I am not in a position to have them, I like to observe them. But this place ended my perspectives on the care of animals in captivity, especially the fish tanks where I was able to observe dead fish inside the tank, which gives rise to thinking that the animals are sick or lack food, in short, it leaves open the imagination of the irresponsibility of the animal care what to say and more when it is the clinic responsible for educating in animal care sorry for being honest
-
April 2024 by sgomes104
No one was at the aquatic dept to help and I had to hunt somebody down to help me then no one was at the register and after waiting awhile I had to go find someone again to checkout then the price was wrong….terrible service from the beginning to the end..smh
-
April 2024 by Karen Richardson
Staff were friendly and helpful, and I found what I was looking for.