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January 2024 by Sean Ruppert
would be nice if the wall samples had the price category on them, thanks much. the staff was super nice and the showroom was very nice. Sean Ruppert - OPaL DC
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January 2024 by Barbara
Great access to lots of choices. Staff is very helpful in providing samples.
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January 2024 by Bryan Bayasaa
I'm fabricater own small shopSales and staff very bad unprofessional no idea what they are doingStop sending my customers to this supplier over rated and expensive products
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November 2023 by Steve Glancey
Clean well played out show room and the ability to easily view many slabs atYour own pace and take samplesGreat selection of granite
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September 2023 by Sam Cooper
I gotta say, Marwa was a total star for my kitchen project. She not only hooked me up with an awesome backsplash but also hunted down some cool flooring samples to match. Marwa's attention to detail and all-around helpfulness made the whole process a breeze. And let me tell you, their showroom is absolutely amazing! If you're excited about upgrading your kitchen, I highly recommend reaching out to Marwa.
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September 2023 by Grace Gus
Marwa was a tremendous help in picking out my countertops and backsplash. She really knew her stuff and made the process super easy. She listened to what I wanted, gave great design ideas, and showed me lots of options. Her friendly and professional attitude made the whole experience a pleasure. I'm thrilled with my choices, and I highly recommend Marwa to anyone needing help with countertops and backsplash.
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July 2023 by Bernardo L.
What type of customer service do you really offer here? I get at least a nicer greeting in a Mcdonalds than here...I am an Interior Designer that came on be half of The Home Depot Design Center to look for slabs for my clients and got the worst experience I have ever got when visiting slabs warehouses. The two ladies attitude at the front desk was terrible like if I was bothering them or something. I came looking for slabs options for my clients, after letting her know which slab I wanted, she said they dont have any, then I told them that I have confirmed the slabs I wanted are there (THDDC confirmed) , then one of the ladies went to check (for 25 mins) since she disappeared, I asked the other lady for help she checked, they found the slab and took me right away to see it. After checking out the slab it wasn't was I was looking for so I asked them if they have other quartzite options available, she took me to the other options and pointed at the options available without even taking me to see them. She left me on my own and had questions regarding the slabs. After finding a possible alternative slab for my clients, I came to the front desk to ask for a sample, she said "no sorry we dont have a sample" without even checking or at least "pretending" she was checking.I walked away and left.Seriously? Sucks that you treat people like that and sucks you have people like them working in the front desk!
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March 2023 by Susan Cook
We had a wonderful visit at MSI. We were greeted by the young lady at the front desk. Our contact person was going to be a little late so she showed us around. The choices and colors were endless.. I highly recommend this facility.
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March 2023 by Naveen Kwatra
Amazing selection and ask for Mayra so good with helping you decide your choices and what will work for your space. Bring your colors with you though and pics so she can see what you are working with.
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February 2023 by lynn M.
Excellent showroom with new design layout and extremely helpful staff. I always feel well taken care of when I bring my clients here.
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November 2022 by K Wilson
Mayra at Dulles Showroom is super competent on what she does. She is knowlegeable on all MSI products, quick to act on requests, serving a great customer service. Thank you, Mayra, for helping us a lot to make choices.
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October 2022 by Cory Laws
They have a fairly wide selection of counter material, tile, and flooring. I ordered some tile that got shipped directly. The ordering process was overly complicated, but got it done. When the tile was delivered, I wasn't impressed with the packaging, but checked the top 2 of 5 pieces. They were fine. Turns out the other 3 were broken. I returned the broken pieces last week, still in the original packaging, but have not yet heard the replacement status. The replacements (if approved) will be shipped to the store for pickup, so I can inspect them immediately.
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September 2022 by G Kuhnsman
No appointment needed to checkout their showroom and went right in getting there when they opened on a Saturday morning.Incredible selection of quartz, quartzite, granite, and marble slabs that you can browse yourself in-person complete with a yellow hard hat!A fun experience and we ended up going with a beautiful white slab of quartz for our kitchen that had natural-looking veining.Super nice staff and awesome selection. Cannot recommend enough and worth the drive!
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July 2022 by Jeff Darby
Best stone house ever. Wonderful employees that were very knowledgeable. Thank you Will and Patricia!
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July 2022 by Hi Miranda Gardy
This place is very Organized about showroom,.But the people inside,terrible bad,im waiting for 2 hours if someone can help me!! And one lady to glasses Hispanic she's Very aggressive, with a pessimistic attitude,and I asked her other guy Lopez last name for help and he never ,help me . when I asked the other boy, about the place to help me, I couldn't, but really, his way of speaking and you really see that he doesn't treat the people well. Clients that we are from the place, I think they should be more observant, to hiring people like her. Because I want to see the granite and Quartz for me and customers but really MSI sterling need to show you people how experience to customers service they hava . I'm sorry but im not recommended this place for this people granite ,Quartz people work.Not profesional.next time I was take video and bring to here to trust me if no body trust me.
