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October 2023 by Ashley Cox
I recommend the Mr. Tires off Pickett St. in Alexandria VA. I waited 3 hours to get one tire patched, tires rotated and an alignment done. Ive been spoiled going to the Alexandria location where the service is 5 stars, even though that location is further, I prefer it 100% to the experience I had at this one. Not only did I wait 3 hours, the shop was very unpleasant and unprofessional. The inside wasn’t very inviting. Overall not a good experience. Do yourself a favor and listen to the bad reviews. I sure wish I would have.
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October 2023 by Kaleb Desalegne
I took in an Acura MDX because one of my tires kept losing its pressure. They told me there was no issue with the tire, they assured me the problem was because I have a lot of miles on the tire and that I needed to buy new tires, and they suggested I get two because it’s an AWD and I can’t change just one, so, I paid 27$ and took the car.I took it to another place for a second opinion. They showed me there was a nail and fixed it for me.I am disappointed you intentionally let me drive a car with a nail in it because I didn’t cave in to the new tire offer. What I would like to ask is, do you have bad technicians or is this your business strategy?
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August 2023 by Tony Piccirillo
Don’t come in the last hour before closing! The person working behind the front counter on Saturday August 19 could not hide how annoyed they were that we needed help. Maybe they were making judgements based off how we looked. Overall demeanor of that person was abrasive and unprofessional. Would not come back because of this person’s bad energy.Two stars cause the mechanic we spoke to was kind of helpful and courteous. But he wanted us to get out of there too.I get everybody wants to go home on time but there’s a way you can say things that doesn’t rub people the wrong way. Had they been kind, maybe they would have had my business the following day!
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July 2023 by Harpreet Bali
I picked up this service center to check my rear tire. I also visited day before without an appointment the guy told me I can drop off the car but it’s going to be 1.5 hour wait or I can come back tomorrow. I was okay no worries I can come back tomorrow and I will book an appointment as well. After booking an appointment for next day and it was like in the morning time. I went back and advise I booked an appointment the same mechanic who told me to come back told me again the same it’s 1.5 hour wait. When I asked why it’s such a long wait the senior mechanic told me he doesn’t have enough staff. First of all I noticed they don’t have a supervisor or someone on front desk to take appointments and it’s all being handle by a senior mechanic and of course he would decide who to take or not depending on the work. I was like is this kind of joke going on why even the appointment was available online if you don’t have bandwidth and wasted everyone time. Even there was only one person sitting inside I don’t know why there was wait for 1.5 hour. I felt like 1.5 hour wait is like a trend they are using someone not to stay there and they can leave to go somewhere and this is ridiculous.
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July 2023 by Basit Khan
Title: Terrible Experience with Front Desk Lady Or man whichever he/she was MickeyReview: ON MICKEY FRONT DESK LADYI recently had the misfortune of encountering with Mickey who was responsible for selling me a tire me trie shop, and I must say it was a truly unpleasant experience. From her unprofessional demeanor to her lack of knowledge and customer service skills, everything about my interaction with her left me frustrated and disappointed.First and foremost, Mickeys’ attitude was incredibly off-putting. She was rude, dismissive, and showed no interest in assisting me with my tpurchase. Instead of being helpful and courteous, she seemed more interested in chatting with her coworkers and disregarding my inquiries. It was clear that she had no regard for customer satisfaction or providing a positive experience.Furthermore, her lack of knowledg was astounding., she seemed clueless and unable to provide any helpful . This lack of expertise made me question the credibility of the shop and its commitment to quality.To make matters worse, her customer service skills were practically nonexistent. She failed to communicate clearly, often interrupting me and making me feel like a burden for asking basic questions. It was as if she had no interest in helping customers or making any effort to ensure their satisfaction. Her dismissive and unprofessional behavior made me feel unwelcome and undervalued as a customer.Overall, my experience with the Mickey was abysmal. Her unprofessionalism, lack of knowledge, and poor customer service skills were simply unacceptable. I would strongly advise anyone in need of tires to look elsewhere and avoid dealing with this particular individual. It is a shame that such an incompetent Lady/Man is allowed to represent mr tire and potentially tarnish its reputation.
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June 2023 by Robby S.
I have used Mr tire and auto services in the past for personal and business vehicles always great service and prices!! They can do it all from custom to stock repairs! The staff is extremely polite. Will definitely be coming back.
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June 2023 by Kim Paisal Guiao (BOX)
Place was great! They were able to get my tires swapped out in a timely matter. Also asked a few things from them that they were able to accommodate with a problem! Mickey assisted me with the whole process and updated me.. highly recommend this location!
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June 2023 by Peter B.
Fast and very nice to work with. Needed a tire fixed and the quickly got me in and repaired it for a fair price. Will come here again for my tire needs
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May 2023 by Life with Deeliciousme
Mr. Tire provided me with a great deal of information this past week, but at the same time, I didn’t appreciate how the sales person trying to hustle me and try to con me into buying for tires when it wasn’t necessary for my truck. I just wonder if he really didn’t think I was gonna go get a second opinion ? But all I can say is I won’t be doing business with this location ever again. Moral of the story is get a second opinion and do your research.
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May 2023 by James Magee
This is my second time here, both for emergency tire service. On both occasions they were able to get me in on no notice. I am very impressed with the speed and level of professionalism demonstrated by all staff. Jorge went above and beyond to make me feel welcome and taken care of. Highly recommend!
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April 2023 by Joseph A.
Almost 2hr to get a tire fixed 1 tire get you. Was told 45 min . Never ever again.
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March 2023 by Nicey P
If you’re looking for a job and aren’t Hispanic/Latino, do not apply here because they won’t hire you. Management are mostly Hispanic and only hire their own. DISCRIMINATION AT BEST!
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February 2023 by M C
I had an appointment at 3 pm, which I was there for it. I was told that the service will take approximately about 30-40 minutes. They also said that there was something else to be fixed , and that they had the part for it. With the service and adding another part to the car, they said that it will take about an hour to finish it. Instead, it took 4 hours. I lost all day at work because of this issue, and got in trouble with the company I work with. The appointment was at 3 pm, the car was taken to be fixed at 5:30 pm. Very unprofessional and extremely slow service. I regretted using them, and I would never recommend this place to anyone. Very disappointed with them!!!!
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February 2023 by Chelsea Fulton
I really miss when Joey worked the desk because I feel like he didn’t try to take advantage of you and would send you pictures of issues so you didn’t just take their word. Today I went in for a brake bulb replacement and oil change and they tell me the labor for the brake light is going to be $145 and it was going to take an hour for them to replace the bulb (There reasoning was that it was bolted down) well last month i came here and did an inspection and had to change the brake light on the other side and the total cost of the brake light was $21.00. Also I only waited 30 mins for them to do everything.I’m not sure if their techs just don’t know what to do or if they figured they could try and charge me more. A simple YouTube video shows there are only 2 bolts to unscrewed and you literally just pop the old light out and takes about 10 mins max. They ended up bringing the labor cost down to $35 + $11 dollar bulb but I still felt like I should have just taken it to the dealership.
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December 2022 by Erik Garcia
I went 7 years ago and was the worstI sent my wife to change two tires and they charge almost $1000 dollarsI have to check the recipe and for sure I going ask them whyI check already price by appointment on the website and the price is a lot more less only for two tires
