-
November 2023 by Tommy Harding
I was able to get the most appropriate corporate wears to embrace in fine presentation for my new career ambitions. The customer service and excellent service delivery online as well as in the Sterling, Virginia Store is second to none.
-
October 2023 by david ramzy
The staff at this place is just the worst. They botched my suit rental right in time for my friend’s wedding. They were completely, unapologetically incompetent. Their manager/supervisor straight up told us we’re stupid for getting a rental suit from them and that we should have just bought a suit.
-
September 2023 by Gowtham A.
Horrible service. Was not busy when I came in. No one wanted to help. Had to chase a Sales Rep to help and he did not seem to be interested. when asked feedback gave vague answers. Pointed me to cheapest suits and did not want to show anything else. The tailor who did the measurement was professional and did a good Job. Never again will I go back. If the sales team does not have the basic CS skill no point in shopping with them
-
August 2023 by Brian Naeem
I had an absolutely horrendous experience at Men's Warehouse that I feel compelled to share. I walked into the store with the intention of purchasing a suit, but I left feeling utterly frustrated and defeated. The salesman who "assisted" me was an embodiment of everything you wouldn't want in a salesperson.From the moment I walked in, his demeanor was colder than the iceberg that sank the Titanic. I could practically feel the frost emanating from him. He didn't bother introducing himself or asking about my preferences; he simply began throwing jackets at me as if they were old rags. It was evident that he couldn't care less about helping me find the right suit.The nightmare didn't end there. When I dared to point out that the jackets he kept making me try on weren't the right size, he brushed off my concerns with all the enthusiasm of a sloth on sedatives. Instead of trying to understand my requirements, he persisted in shoving ill-fitting jackets in my face, each one worse than the last. It was like he was on a mission to make sure I left with the worst possible impression of the store.But wait, it gets worse. When he finally decided to grace me with his presence after disappearing for what felt like an eternity, he embarked on a frantic scavenger hunt for pants that matched the jackets he'd shoved on me. It was like watching a squirrel on caffeine, darting around the store, looking more lost than I was. And after all that chaos, what did I get? A half-hearted glance at the computer screen followed by the earth-shattering revelation that they didn't have pants in my size. Bravo, sir, for your astounding detective skills.What truly boggles my mind is the complete lack of effort he put into salvaging the situation. Did he even consider suggesting other suit lines that might have suited my needs? Apparently not. It was abundantly clear that he was more interested in clocking out than assisting a paying customer.By the end of this miserable ordeal, I felt like a second-class citizen in my own skin. The salesman's apathy and incompetence had managed to turn a simple shopping trip into an emotional rollercoaster of frustration and humiliation. I had set out to buy a suit, but I left Men's Warehouse with my self-esteem in tatters and no suit in hand.In conclusion, this salesman's performance was nothing short of abysmal. If you're hoping for a shopping experience that doesn't involve being treated like a fashion pariah, I strongly advise you to steer clear of Men's Warehouse. This store might be called Men's Warehouse, but my experience felt more like being left out in the cold.
-
August 2023 by Megan Hassan
When my fiancé and his groomsmen showed up less than 48 hours before our wedding to pick up their suits, they weren’t there. They had received emails earlier in the week that they were in and ready for pick up. When they showed up to pick up the suits, they were given no information for over 30 mins. Just a man walking back and forth between the back and the computer. When asked what was taking so long, the man just shrugged them off. Turns out, the store sent all of the suits but 3 back to the warehouse (we were missing 6) and they didn’t have a way to retrieve them without ordering them again. He then told my fiancé he could pick his suit up at 12:00 on Saturday…. 2 HOURS before the wedding. When we said absolutely not, he couldn’t understand why that was an issue and he assured everything would be there and ready to go. When we said no again and explained that we’ve had issue in the past of being the right fit, color, etc. he looked at us confused and said they’ve never given a customer the wrong suit before, HA! After many many minutes of arguing with him demanding the suits be in our hands on Friday, he finally agreed that they’d be there between 9am and 11am. Not sure how all of a sudden he could promise this when 10 mins prior he couldn’t? Thankfully the suits arrived Friday morning, but of course they weren’t perfect. My fiancés was too big, so they had to bring in the seamstress. Others weren’t perfect fits, but we made them work. My FIL was missing his tie and pocket square, and they expected us to pay for a matching tie off the rack.Do NOT use this store or this company in general. Use online rentals such a Black Tux and Menguin, we sure wish we would have as we had success with them as bridal party members in the past.
-
August 2023 by William Koleszar
Good customer service. I got sick before a wedding and didn't need the tux I rented, so I returned it before the event date and they gave me a full refund.
-
July 2023 by Charles Whetstine
Always a pleasure doing business with this location. Sal did a good job with doing my measurements and finding the right products for some new work attire that I needed - Great Service!
-
July 2023 by Christopher Eirkson
Very helpful, took my measurements for a suit. Friendly staff
-
June 2023 by X Hafer
Worked with a man named Sal. Very knowledgeable, helpful, and kind. Great customer service!
-
June 2023 by Ethan Vancini
I hate wearing suits and came into the store expecting a bad experience. I had the exact opposite. Manager on shift 6/1 was amazing, juggling 10 other people and getting back to me within minutes. Shoutout to Will, who tailors in the back and came out to help when I couldn’t get the pants to fit how I wanted…. take my money
-
June 2023 by David Struyk
A+ customer service. I have been to this Men’s Warehouse a few times and each time I have been impressed with the manager. She has gone out of her way to make sure that I received what I was looking for in a manner that makes you feel valued.
-
May 2023 by Libby Rickard
1 week until my wedding. No email received that the Tux came in. We had to call. My fiance went and the tux did not fit correctly which we were prepared for. This location could do nothing to help. Told us the slim fit jacket was not in stock- called the Mens Warehouse closer to our venue in NY and they assured us the slim fit was in stock and they could help with any small alterations needed as soon as it arrives. Thanks to this location for little to no help and a lot of added unnecessary stress. Hoping to save any other newly weds from having this same experience before their big day. Thank you Rochester NY Mens Warehouse for being helpful.I am a dental hygienist I work with patient’s and professionals everyday the customer service here is completely below par.— might I add I had to call the store crying for anyone to even consider helping us.
-
May 2023 by kareem morgan
Very good experience getting fitted for an upcoming wedding. The young man that helped me was efficient and knowledgeable. He explained everything in detail and made the experience comfortable and fast.
-
May 2023 by Boyd Kolbe
They were very professional and friendly! Had the suit ready ahead of time and took the time to make sure I had everything I needed.
-
March 2023 by S.T Herbert
Quite frankly the best Men’s Wearhouse that we’ve ever visited, great customer service and they have a keen eye for today’s professionals.
