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August 2023 by Darren M.
Rude and dismissive behavior. I went there to find a matching hat for my shoes and shirt. They didn't have the hat I needed. However I did see some Khaki shorts marked down 50%off. I was standing in line and the line was moving really slow. The young Latino cashier was rude towards me. I guess the older people of various ethnicities like Indian, Hispanic he had more patience for. I was just going with the flow of the line. He got upset that the people weren't listening to him and he thought I heard him. I'm hard of hearing as well and wear hearing aids but they sometimes don't work. Well, anyway it seems I bore the brunt of his frustration as he mumbled not so quietly that people don't listen to him. I should have left as he put me on the spot in front of everyone. If that's what they wanted they should have put an arrow directing the people to go a certain way. I know what he was trying to do but it could've been handled a certain way. It felt like he was trying to make an example out of me. Why he thought I was the one for that I don't know, but I'm tired of being the whipping boy for other e bad attitudes or having a bad day. I hope he gets it together but I'm not coming back.
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August 2023 by Peyton W.
I came in to return a piece of clothing and browse for a replacement. I was there for maybe 10-15 minutes and an employee followed me around the entire time, even going as far as to check the bathroom stall I was in after I left it. Not exactly sure why browsing your clothing selection is suspicious. Felt really uncomfortable and upset and left immediately. Absolutely won't be back. People who returned my item were fast at least I guess.
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November 2022 by Mike R.
This Macys is okay. Personally I like the Fair Oaks and Tysons ones better. That's because their clearance section seems bigger. I am a bargain shopper, and have done well with Macys over the years. The key is off season, and figuring out the algorithm to a degree. This is a nice location. Dulles Town Center is less busy. My best guess is this store is understaffed because of the economy. Will look at this again. Yet the entire employees are really good. The problem seems to be checking out, and again probably manpower issue that's affecting all industries. A clean store, this one is well organized. If in the area I always stop in.
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November 2022 by Diane C.
I ordered an item online for $108.12 and paid with my American Express card. Seven (7) days later it had not yet shipped but I could not reach anyone at Macy's by phone. After hours of texting, I was told via text from a virtual agent that the shipper had a problem and there was nothing we could do about it. THAT WAS MY LAST PURCHASE FROM MACY'S!! Their "customer service" is completely absent. My only hope now is a refund via American Express.
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August 2022 by Maryam M.
Worst department store ever. Staff is rude and incompetent. Policies are so ridiculous. Merchandise is overpriced so there's always a sale. I'm glad I don't shop here anymore.
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August 2022 by Marcie Kildea
Beautiful store! The cashier at the Women’s department was amazing!!! Forgot her name though! I guess her name starts with a N...Nansha Maybe!!! Just moved to Virginia and I will back coming back soon!!!
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January 2022 by V J.
Worst customer service ever. Just stood at a register with 4 reps behind the counter and felt invisible. Never coming back
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December 2021 by Kevin Z.
I wanted to pick up a few last minute gifts for my wife so dropped into Macy's at Dulles Mall. Unfortunately, it was a waste of time. Although plenty of people working in the Fragrance and Jewelry departments, no one in women's clothing. Bummer. I look around for about 10 minutes (I had sizing question), and gave up. Came home, started shopping online, not at Macy's. I tried to give them $$, I do not see a bright future for them.
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June 2021 by Ivan C.
Truly awful phone system. You have to get through a minute long greeting and 4 levels of menu selections before finally getting transferred to the right (hopefully) department, only to be put on hold indefinitely. And this is during slow hours on a weekday. After trying to reach a human being in three different departments I finally got through to Backstage. This time I wasn't even put on hold - the associate that answered the phone simply said "Hold on", put the phone down, and started talking to someone else (I don't think it was a customer). I will never shop here.
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June 2021 by Rai R.
About the only store that has traffic at Dulles Town Center is Macy's. Its well laid out, great parking at several entrances, and appears to have staff equipped to help a well as check-out, which isn't the same at many stores these days. Hope this location will stay open for some time as without it, this shopping center will not be the same.
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April 2021 by Zhamilya A.
Truly bad customers service in all department store. I live close by and it's the closest Macy's to my house (unfortunately) I prefer shopping online but anytime I need to deal with customer service it's sucks! There is no one at the customer desk almost every time I come there and they make you wait 15-20 until someone will see you by chance and come help. Unpleasant customer service in fragrance department us well. Very rude personal who fight in front of you. They try to be 'nice' until you don't buy 2 min after and they feel they just wasting their time by the time you just trying to find the right smell for yourself. Had to return one perfume lately and lady was helping me until I told her I want to exchange or return the fragrance and she left me for 20 minutes until someone else helped me out. The only helpful person I met there was the manager (don't remember her name). Have been trying to buy perfume from them multiple times but definitely not coming back
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March 2021 by Sanky D.
It doesn't even deserve one star because of the rude untrained customer service employees. They will close the fitting rooms at 6:30 PM even though the store close time is 7 PM. And when you ask the service reps - they will yell at you back, lol... Doesn't look like this store needs my business! Management needs to make changes here! All these negative reviews and still sucks!
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December 2020 by Marsha L.
I was helped by a wonderful associate at the Mac counter . She was very professional and engaging. I will definitely shop here again . I ended up buying several lipsticks and gift sets .
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December 2020 by Christina L.
They don't offer curb side pickup even though they have designed spots. I say outside for 45 minutes minutes, called the store 10 times with no answer. I called corporate customer service and they couldn't get anyone to answer. I'll never go here again.
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November 2020 by Lisa J.
I like the store but the curbside pickup is a joke. I ordered something that was delivered to the store on 10/23, i wasn't able to pick it up until 11/2. I followed the instructions, parked in a marked space, selected 'i am here' and input my parking spot number. The Macys app said to pop my trunk and an associate would bring out my item right away. After 10 minutes, I called the store and was told they don't offer curbside pickup. I didn't have a clean mask with me and convinced the girl to bring out my item. About 5-10 minutes later a small woman came out struggling to carry my small 2 quart air fryer. She placed it in my trunk and told me to come in next time as Dulles Macys did not offer curbside pickup. I am confused, why offer it as an option and install designated parking spots?
