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August 2023 by Alan Miller
I think I found my new auto repair shop!I am used to mechanics at other shops trying to get me to replace everything so they can make more money. This is the first shop where I trust the people who run it.John could have talked me into getting rear brakes too, but instead he let me know I still have a few years left on them and should keep them for now. When I said I'll come back for those, he suggested I just do it myself to save money. What a good guyMy rotor and brake pad replacement went smooth and they work great with no clicking, and no noise. I will be coming back here for future repairsIgnore all these fake reviews that competitors have put on here, they are just afraid of competition and are paying for fake reviews. They want to charge you an arm and a leg, and Intell is a threat to that.There is a cultural barrier that many people can't seem to understand. John is not rude, he is just to-the-point and honest. He wont stroke your ego and make you feel like a princess, then charge you an arm and a leg. Honesty is more important
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June 2023 by Ryan Loy
Do not go to this place for brakes. I can’t speak to other services they offer, but my brakes are worse than when I arrived. And please don’t reply saying they weren’t OEM parts. You approved the product (PowerStop), messed up the installation, then said “there’s nothing we can do”.
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May 2023 by Okhee Shim
Efficient and fairly priced. The service light was on, but based on an overall inspection of the car, John didn't think a whole service was necessary yet, so ended up saving me money. Tjere appeared to be an oil leak, and instead of charging me for replacing the oil pan, they simply fixed the leak and performed an oil change. My brakes were soft, so they flushed them and now work great. Really appreciate their straightforwardness and honest, and fair charge for parts and labor. Will be returning.Services: Brakes
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May 2023 by Rohan Rasik
Run run away now from this shop if you love your family he is not honest and doesn't know the job, he can't do brake work and he works on cars ?l feel bad for people to get out there and get there work done...please check your car with good mechanics not with this scam guy
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April 2023 by J S.
I visited Intell to get an emissions inspection. I was told they don't start those until 11am, so I returned at 11am. The same person then told me he was ready to do my safety and emissions inspections. I told him I only need an emissions inspection, because my safety inspection is still valid for awhile. He asked to look at my car to validate that I didn't need a safety inspection and then told me to go a couple blocks down the road to get my emissions inspection done and that they would be able to take care of it quickly. The person at that shop told me his inspections person wouldn't be in until 1pm. It seems like Intell is violating VA law law.lis.virginia.gov/adm…
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January 2023 by John Hayes
Discovered them 2 years ago. Trustworthy, skilled and very reasonable prices. They service both of our cars.
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December 2022 by Michael Coonce
John and his mechanics are great to work with. High quality work and service.Services: General repairs & maintenance
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November 2022 by Kirk Allworth
John and Joe run a very clean, organized shop. I work at another shop down the street, and we bring them our inspections when we have them. Based on what I've seen and know, they do great work. As a technician myself, it's very hard to find other shops I would trust. I trust them with my inspections, and if needed, I would trust them with a friend or family members' car. Great guys.Service: Vehicle Inspection
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July 2022 by Bree Love
His shop is very rude hung up on me when I was axing questions after I bought my vehicle here stay away!!! Find someone that will appreciate you and your moneyService: General repairs & maintenance
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July 2022 by Wendy Massenat
This auto repair is the worst one I have never visit. I have an appointment at 1:00, I get there on time. After 15 minutes sitting down, they don’t take care of me and right after, they just tell me that I can leave because I was asking why they don’t take of my car.I don’t recommend this place.Service: Brakes
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July 2022 by Tim O'Meara
Had a great experience at Intell. John is very flexible and easy to work with. Would highly recommend!
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June 2022 by Scott Schrader CIC, CIT
John Lee is very good. Very honest shop. We take our fleet of 20+ vehicles here for service and repairs. They have done major engine repairs and regular old oil changes without a problem.Services: Oil change
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June 2022 by Pavan Kumar
Mr John, did a great job on my vehicle at a great price.Thank you John..Services: Vehicle Inspection
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June 2022 by Galen Jenkins
The best service and pricing. Fair and honest!!! You don't find this kind of service anywhere!! Use him!!Services: Oil change
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May 2022 by anonymous55
Good auto maintenance service, state inspections etc.Reasonable price, punctual in getting the job done. I am very pleased. Highly recommended.Services: Oil change
