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November 2023 by Jennifer M.
Fantastic experience at Honest Toms!! The customer service staff, particularly Victor, were kind, courteous, and knowledgeable. The technicians performed a comprehensive inspection of my vehicle that went above and beyond the concerns I identified. The detailed electronic report they provided for recommended/required services allowed me make informed decisions without being pressured into additional services. They 100% honor their warranty program. When I expressed concerns after the repairs were completed the staff quickly offered to investigate the situation, identify the problem, and make the necessary adjustments FREE of charge. An unexpected bonus was the complemetary rental car while my vehicle was being serviced!
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October 2023 by Elizabeth H.
Fantastic service received recently at this shop. They were communicative, had my vehicle ready when promised and even found a coupon for me. I'll continue to bring my car here, not just because of convenience!
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October 2023 by Mohammad Sorower
I went to Honest Tom's on a Saturday with an issue on a tire I recently purchased. Matt himself looked into the issue and asked me to get back on a weekday since he would have to contact the tire manufacturer. When I got back to get the new tire installed, Victor helped me out, got me out super fast. Highly recommend this place!Service: Tires
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October 2023 by Susie Landrum
I would highly recommend this garage! These guys are friendly and professional. They gave me same day, efficient service. Tires were mounted, balanced, aligned and an oil change as well. We’re going to be using them from now on. Honest Tom’s is fair, fast and affordable!Services: Wheel alignment
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October 2023 by JJ Furtek
I recently had the pleasure of purchasing and having some hard-to-find Tesla tires installed at Honest Tom's Auto Care, and I couldn't be more satisfied with the entire experience. From start to finish, they exceeded my expectations in every way.First and foremost, finding Tesla-specific tires can be quite a challenge, but Honest Tom's had a great selection available. The staff was incredibly knowledgeable about electric vehicle tires and helped me choose the best ones for my Tesla. They even offered me options for different budgets and explained the pros and cons of each, which I greatly appreciated.The purchasing process was straightforward, and the prices were competitive. I didn't feel like I was being overcharged for the rarity of the tires, which is something I've encountered at other shops in the past.When it came time to install the tires, the team at Honest Tom's demonstrated their expertise. They handled my Tesla with care, making sure not to damage any part of the car during the process. I was also pleased to see that they used all the necessary equipment and technology to ensure the tires were balanced perfectly.Additionally, the service was efficient. They completed the installation within the promised time frame, allowing me to get back on the road quickly.What truly sets Honest Tom's Auto Care apart is their commitment to honesty and transparency. They explained the importance of regular tire maintenance for electric vehicles and provided tips on how to extend the life of my new tires. This level of customer care and attention to detail is truly commendable.I can confidently say that Honest Tom's Auto Care is the place to go for hard-to-find Tesla tires and professional installation. They made the whole process stress-free, and I left the shop with a smile on my face, knowing I received top-notch service. If you own a Tesla and need tires or any other automotive services, I highly recommend Honest Tom's Auto Care. They have earned a loyal customer in me!Service: Tires
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September 2023 by Roni B.
When I have worked with Victor, everything has gone exactly as he told me it would. When I get work done here, and Victor is in charge of it, I know that everything will be done exactly as he says it will. Victor is the best manager in the shop and has helped me on several occasions when I am looking for assistance with related services. As a woman going into a mechanic shop, I am always wondering if I will be treated like an idiot in regard to my car's functioning, or if there will be added services after I have been quoted a price, of if my concerns will be discarded with a joke, but I do not have to be worried about any of that with Victor. He would never be condescending to me as a customer. I highly recommend VICTOR.
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September 2023 by Miguel O.
Great customer service and very helpful to the customers and prompt service thank you
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September 2023 by Justin Kromer
Great staff with organized and thorough service. I have been working through some front suspension replacements on our vehicle. Let me know I was able to have the axles, struts, and lowers replaced separately which helped break up the cost. Lots of great reward rebates and discounts available for repeat customers on top of their competitive/fair pricing. Shout out to Victor who handled my account. Recommended for anyone looking for quality and dependable service
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September 2023 by Darius Hedgebeth
I give Honest Tom's Auto Care top ratings because of the excellent service they have provided on my vehicles. Service writers Jaimie, Vick, and Carlos, along with their superstar mechanics, never disappoint. My most recent visit at Honest Tom's included resolution of a stubborn "Service Engine Soon" light that would pop up intermittently on my 2003 Chevy. Keep up the superior work guys!Services: Electrical repair
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September 2023 by Sara Bessman
Hands down the best oil change experience and service I’ve ever had. Called about an hour before closing and Jaimie told me to swing by, I was in and out in less than 30min. All the employees were friendly and professional. Price was a fraction of what I was expecting. I will definitely be returning for other automotive needs!
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September 2023 by Maximilian Lauw
This shop is the most responsive group of mechanics in Sterling, VA area if you need to have work done on your car for a simple oil change or major service for any carsI don’t think you can find any automotive shop that is better in service, quality work and very reasonable price.They worked on my Tesla, Range Rover and Camry with excellent results on all our cars.It’s very rare to find this high quality automotive shop in the areaServices: Tires
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September 2023 by Amalia Hettinger
Excellent customer service! Jamie took all my information over the phone to save some time when dropping off the car and also provided me with an estimate (per my request). Dropped off my car and received a call promptly when the car was ready. No pushy recommendations which I appreciate.Very clean office, everyone was very helpful and attentive. I’m definitely going back for any future car repair needs and highly recommend Honest Tom’s Auto care of Sterling.
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September 2023 by Chuck Heimann
Absolutely phenomenal!!Continuous communication with Vic and the team through throughout the whole service!We brought my wife’s track car in for new tires and a wheel alignment. The Team took care of everything to include a custom/non-standard wheel alignment for the track. (Not many other shops will do this). The car is running great and everything that was done was rock solid and made the car perform better and more importantly, safer!!Thanks and will be back for other work!!Services: Tires
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September 2023 by Harris N.
Love this place. Good, honest, and quality work. Victor is always hustling, staying in touch, keeping things moving and always trying to do the right thing for his customers. Highly recommend this shop for taking care of your vehicles.
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September 2023 by Ron Reinhardt
Honest Tom's says all you need to know about this auto service and repair facility! My visit to their HT Express service for a full synthetic oil change & filter was completed quickly and well-done. The mechanics are well-trained and do a good job whether big or small. My mechanic noticed some tire wear and that the coolant system was due for service. Prices for the service and all the suggested maintenance were very competitive, as I checked with several other facilities. I'll be coming back for the suggested maintenance and future service.
