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October 2024 by Josh Griff
Purchased a large sectional a couple weeks ago at this location in Sterling. Was not a good experience at all. The couch was missing 3 pillows and the manager did nothing. She said she can’t discount the furniture and was not willing to work with me at all. She told me to open up a credit card and that would give me a discount. I don’t need to hit my credit for a discount, that is just rude and bad customer service.
Then I asked about shipping to my house because Homesense advertises same day delivery or quick delivery. Come to find out, Homesense does not do deliveries and just has a brochure for you to contact them. So their advertising lies. The store gave me a brochure for BlackHorse Express, so I contacted them. They are not a legit business and have no business license. There is no website to check the legitimacy of the business and it seems like a scam. The store had no idea what the business was, they just said to scan the QR code and someone would come. Sounds so legit….
So I tried BlackHorse Express and it was a mess. They do not have a phone number to call and take an hour to get back by text. When I finally set up the delivery (took 12 hours texting), they tell me the helper couldn’t help. I told them I would help, but now they were delayed hours. They finally delivered the sectional stacked in a trailer at 9pm when it was dark. Unprofessional and threatened me on texts several times.
Avoid this Homesense and the rude foreign manager. She was not helpful at all. She even had to get a cashier to translate for her because she couldn’t speak English. How can she manage a store like that?
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October 2024 by Filippo R.
Go next door to Home Goods and you will see the same stuff. Don't see the point of opening these stores right next door to each other.
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September 2024 by Ali Alasaly
If you are looking for for a unique furniture especially outdoor i would highly recommend recommending this place
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July 2024 by Afroza Khanum
Love this place.
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June 2024 by Sky YANG
It was nice that many of the things I needed at home were well organized.
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December 2023 by Micki
Honestly kinda expected like a home goods esk store and I was very impressed with their selection! They had stuff I’ve never seen before, super unique furniture. Everything still elevated compared to HomeGoods. It was still fairly expensive and did the “compare to $xxxx” that other home good stores do.
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December 2023 by Mick
Honestly kinda expected like a home goods esk store and I was very impressed with their selection! They had stuff I’ve never seen before, super unique furniture. Everything still elevated compared to HomeGoods. It was still fairly expensive and did the “compare to $xxxx” that other home good stores do.
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November 2023 by RHP
The best store ever! I absolutely love how much stuff they have as well as how polite and nice all their employees are! Every single employee I have interacted with has been so helpful and nice (very different than the other stores in the chain). I can honestly say it begins with culture the managers set at the stores. The managers are exceptional and very accommodating!
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November 2023 by Debbie Tins
Awesome variety of merchandise. Very disappointed they do not give Military Discount and Home Goods and At Home does and they have very similar merchandise.
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November 2023 by Rose Shirk
Very expensive.
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November 2023 by helen gh
there is a screaming kid
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November 2023 by Adolphus Nelum II
Found what. I needed, Mgr was very helpful!
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November 2023 by Julie Bradbury
Great place to shop!
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October 2023 by Cardinalis cardinalis
Great selection and super pleasant staff. Pam was especially helpful, a terrific representative.
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September 2023 by Claudia Lewis
This was my first visit to Homesense. It’s a great find. I totally believe in mixing my investment custom pieces with trendier things that may be seasonal or for fun. I’m hosting a large event soon and this was a great resource for a small goods refresh. I found so many fun and interesting things for my table scapes. The selection is great and prices are very reasonable.