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November 2023 by Gabrielle Martin
I was in and out within 20 mins, my mechanic's name was Elijah and he's a sight for sore eyes to say the least. If I'm ever in the area again and in need of their services, I will always come back. I'm very pleased they were able to squeeze me in last minute otherwise I would've been stranded and literally start my new job tomorrow. Everything happens for a reason, they also only have new tires which I didn't know so now I dont have to worry about replacing it for awhile and the price was considerably fair given the circumstances, about $224.00
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October 2023 by Hasan Shah
Went to the store to get advice on tire repair. Chris, one of the staff members, was more than happy to provide me with a full length explanation on what was wrong and provided multiple options on how to move forward with the repair. Service was quick and efficient. Will definitely be returning for future check ups.
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October 2023 by Chris Howe
I went in for a safety inspection towards the end of the day - they were happy to squeeze me in. I really appreciated that they gave me a heads up on a few of my tires as something to keep an eye on despite them technically meeting the passing criteria. It felt like a genuine recommendation with no sales pressure. Happy customer, will be back in the future!
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October 2023 by Deke Smith
After being away from home for a month, I found my hybred car totally dead. I had Max Care and arranged for a tow. They suggested Hogan & Sons and I was very happy with the communication and follow up and they had the car ready to go in the afternoon. Great ending to an annoying start to my day. Thanks. I will certainly use them again, should I have any other issues.
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September 2023 by Angelica Morin
I punctured my tire, they patched it, put it back on and came to pick me up in under an hour. Super nice and professional - all for $44. Great place.
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August 2023 by Anthony Desmarais
I seriously never submit reviews... but I gotta say, Hogan & Sons definitely made the process for new tires and state inspection/emissions easy. The special offered on the website was great, when they didn't have the tires on hand they reached to get them. Things didn't go according to plan, but this is why I'm writing this review... they called and talked me through options and ended up matching the price of the online deal. They got me in quick and it was done in no time. I grew up always worried about auto shops taking advantage or pressuring me into making some additional service I wasn't planning on doing or warranted. Because there great customer service I'm definitely going back for other services when that time comes. Rigo Cruz was fantastic, easy to talk to and was definitely customer service driven. Rare nowadays. I highly recommend Hogan & Sons. ?
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August 2023 by Kim Langley
I've had better experiences with the Sterling H&S - but this last encounter - not so good. Had new Continental run flats installed on my 2017 Mercedes E300 - and rear tire pressure was off 5+ lbs on the rears. I was missing two valve caps. And there was white goop all over the tires and rims. Seemingly trivial stuff - but after paying over $2K for tires/svc > I would expect more attention to detail
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August 2023 by Lili Johnson Jackson
We come here often, for oil changes, tires, batteries, etc. They always provide excellent service, and usually have a coupon available for whatever service I’m getting. I got our inspection done today and one of the employees re-attached my license plate mount. It was so helpful and just shows how they frequently go above and beyond to help their customers. Thank you!
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August 2023 by brad pittsnogle
Just left the sterling location from picking my 2500HD up from an alignment. They only did half of the alignment. They adjusted the toe portion with the tie-rods, but the more labor portion with the control arms for the camber and caster they did nothing, said there was no adjustment. But the before and after numbers on the alignment sheet were the exact same showing they didn't even try. Do not know if this was laziness or incompetence on their part. I immediately left the sterling location and went to the Leesburg location. Talked to the service manager and lead tech, they would not say it but you could tell both agreed no effort was done. Asked for a phone number to corporate, but they said a review like this was the best way to get into touch with someone!
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August 2023 by Brad P.
Just left the sterling location from picking my 2500HD up from an alignment. They only did half of the alignment. They adjusted the toe portion with the tie-rods, but the more labor portion with the control arms for the camber and caster they did nothing, said there was no adjustment. But the before and after numbers on the alignment sheet were the exact same showing they didn't even try. Do not know if this was laziness or incompetence on their part. I immediately left the sterling location and went to the Leesburg location. Talked to the service manager and lead tech, they would not say it but you could tell both agreed no effort was done. Asked for a phone number to corporate, but they said a review like this was the best way to get into touch with someone!
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July 2023 by rosa urquizo
They were very nice and gentle.... they help me to fix my tire right away.... I am really appreciate because other places need appointment and I was working far away from home
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July 2023 by Allison Petruzzellis
Great experience! Sergio was helpful and picked me up in a courtesy van when I had to leave my car for service and come back later. As a woman who sometimes gets these at some car places, I appreciated that there was no talking down to me about car stuff and assuming I didn't understand, no feeling rushed when I asked questions, and no creepy vibes during the ride. There was actually good conversation! Also, no trying to pressure me into immediately fixing everything that I could have done preventative maintenance on or charging me for extra things than we discussed which can happen at other car repair places. Ride came when they said it would and they finished the work in a reasonable amount of time! Overall seems like an honest company and I would do business with them again. :)
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June 2023 by Raja Sikendar Ali
I had a great experience at this branch and customer service was great. Sergio Aguilar was very informative and helpful and explained things in the perfect way. Half an hour in the shop and my problems were resolved very fast. Will definitely come back here again!! Thanks Hogan & Sons and thanks Sergio ?
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May 2023 by Connor Dolan
Amazing service and staff! Sergio and Rigo went above and beyond for me and I can not thank them enough. They went out of their way to help me get in and out same day - including driving to pick up the parts I needed personally. Even though this shop is a bit further away for me, I will be making a point to come out for them because I know they will take good care of me.
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May 2023 by Donnie B.
Three days in shop to fix my ac1500 dollars unnecessary work did not work when leftCame home cleaned off fuse work fine feel like I was scammed
