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December 2023 by Josh Bickl
The team at Gem Laser went above and beyond to fix my printer and had stellar customer service.
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November 2023 by D Smith
Alan of GEM Laser Express is Awesome!!! He was able to diagnose the issue with my old dinosaur printer over the phone, and help me identify the best new printer to fit my business needs. He beat all the competitors' prices, and had my new printer delivered to me the following morning. I would definitely use their services again and happily refer them to my clients. Thank you!!!
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November 2023 by Michelle Meehan
On behalf of my father, here is his review:My Hewlett-Packard (HP) CP4025 color printer stopped working (59.F0 error). GemLaser is an HP-authorized printer service center, so I called them. I described the problem and the tech told me the likely cause, how much it would cost, and recommended a path forward for what was in MY best interest. Incredible integrity and openness! Other Service Centers play dumb and force you to come in for a costly evaluation before they give you any idea how much it may cost. I brought it in to fix. They called back and said it was fixed but a new problem showed up. I got a quote and given options. They felt bad and only charged for the new part. (Other vendors would not tell me the new problem, forcing me to take it back, and get charged all over again.). Even the manager (Alan Duty) went above the call of duty to take the time to help me fix an unrelated problem. My printer was fixed and is working well. I have NEVER seen a service center with so much integrity, openness, and competence. I would definitely go back to them again.
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October 2023 by Dawn E.
Alan of GEM Laser Express is Awesome!!! He was able to diagnose the issue with my old dinosaur printer over the phone, and help me identify the best new printer to fit my business needs. He beat all the competitors' prices, and had my new printer delivered to me the following morning. I would definitely use their services again and happily refer them to my clients. Thank you!!!
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October 2023 by Tom Dumouchelle
I was so glad to find Gem Laser to help me with my printer repair. I wish I had found them years ago. Alan Duty and his team was great in working with me to help me resolve my printer issues. In the past, I had to recylce printers that were no longer working because I couldn't find a local repair shop. I acutally found Gem Laser throught he HP website. The laser printer model I had was an older model and needed a major repair, but Alan was able to sell me a new model they had reburbished for the same price as the repair. Plus, he swapped out my new toner cartridges that I had with ones that would work with the "new" printer I just bought. I'm very happy I found them.
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February 2023 by K. W.
Alan and his staff solved my HP T830 printer. I definitely go back Gemlaser to buy large size printer again later. Alan came to my office and fix all problems related to printing. When it works, I realize it is hard to install. He fixed/set up two computers connecting printer. I will have good weekend because of him.Thank you Alan and his staff.
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February 2023 by Ed Hintermeister
After 5 years of trouble free printing with my HP M281 laser printer, it displayed an error code and would not print. I searched the HP web site for an authorized HP service center, and found Gem Laser Express in Dulles, VA. The problem was found to be out dated firmware, which was upgraded, and I had the printer back within 24 hours. I was very pleased with the repair service I received from Gem, and from Alan Duty, Manager/ service technician. I would highly recommend Gem for printer repairs.
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February 2023 by abl ____
These guys are rock stars when it comes to troubleshooting printer problems and resolving issues quickly. Alan has been especially helpful - he even called me back at 5pm on a Friday and helped me with some troubleshooting.Highly recommended!
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February 2023 by Don Robinson
I have worked with GEM Laser a few times with broken printers and bought two from them. They are efficient, helpful, competent, and reasonable. Great place for service and sales!
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February 2023 by bill gates
Awesome company, friendly staff, great prices. Will continue to use them for our needs.AEM Corp
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February 2023 by Matt Jenkins
WOW!!! I normally don't take the time to right reviews but this team of experts really got me out of a jam. Alan was extremely caring and never gave up for a second on solving this massive headache i was dealing with. If you want hassle free experts servicing your equipment you better us them.Thank you again Gem Laser for all your help
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February 2023 by Karen Thomas
I called GEM Laser Express about a printer problem. It was diagnosed over the phone; the technician came at the appointed time and problem fixed. Amazing service.
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February 2022 by James Rico
My wife has an HP Laser Jet printer HP1320. It is an older model but it is the best printer ever. That is, until just a few days ago when it started printing poorly. We called the Gem team and within one hour they were able to get the HP up and running! If I need help in the future, I will call them in a heart beat.
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February 2022 by Dean Beebe
I reached Gem Laser Express by calling US Laser. They made a house call (home office) to repair my LJ 2300dn printer. Eddie (the technician) worked on it, but needed to take it back to the office. The printer was an old model and parts were impossible to find, so I worked with Alan to find a new one (LJ 501Mdn) to replace it. The charge for the service call was waived and there was no delivery charge for the new printer. Everyone at Gem with whom I had contact was professional and courteous. They have a great team, and I highly recommend them.
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February 2022 by Allan Rotman
I highly recommend Gem Laser. They are responsive, competent and will come to your house to fix your printer or take it back to their shop to repair. Alan, the manager and Steve the technician are extremely professional and pleasant to deal with. I had a difficult situation with my printer and router and they kept working on the problem until it was completely resolved. I cannot recommend this company enough!
