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August 2022 by Marcie Kildea
Beautiful store! The cashier at the Women’s department was amazing!!! Forgot her name though! I guess her name starts with a N...Nansha
Maybe!!!
Just moved to Virginia and I will back coming back soon!!!
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January 2021 by Paola C.
So I brought my dad a pair of shoes for his birthday last week, once I was in the store with my dad he ask the girl if he could walk with them so he can see if they would fit, we got the shoes and as soon as we got to the house and he tried them on he noticed they were kind of thigh in the front by where the nails are and so we went to the store and they said that they couldn't help because the shoes where wear but they look new cuz he used it for only 20 minutes and I was to walking inside my house. I left the store feeling upset and now my dad has to use a pair of shoes that they're not even his size. Worse customer service there. Oh yeah and the reason they couldn't accept the shoes back it's because the buttons of the shoes look like they were worn and you can see that in the last pic that they don't look like they were worn outside or a lot.
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August 2020 by Jennifer C.
I won't be coming here anymore that a local child predator is employed. The employees doesn't seem to care and the fact that He was hired due to his background shows that the place doesn't care for customer's safety.
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June 2020 by Kate Jacobs
NEVER order from Macy's. An item ordered on June 15 has tracking data saying it was delivered to nearby post office on June 20 and delivery due on June 23. There is no system to communicate by email. I have called repeatedly. Every time I give all the data and choose a different option to resolve the issue. Every time I have been put on hold and told the wait time is 45 minutes.
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January 2020 by Daijza M.
I just had a massive shoe return (4 pairs due to irresponsible online ordering) and this cute little lady named Amber helped me out with no problems and explained all the steps she was going to do for me. She was calm, professional and super sweet. Thank you so much for your help and for making that so painless! I love this location! Always great customer service!
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December 2019 by Alisha H.
Wow! Horrible customer service, after finally getting someone's attention and then speaking with three associates over several options on what I was looking for and told them I wanted to try them on.... none of them went back to actually get me any shoes to try on and just had me sitting there and eventually one came back and asked me again if I needed help and I said I'm still waiting on the shoes I asked for and after being there for a half hour I only got to try on two pairs. Will not be going back to this location again.
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December 2019 by Stevie Roberts
I purchased Nike Airforce 1 size 10 shoes as Christmas gift for my son on November 9th. My son wears a 9.5-10. He opened with excitement the box and put the shoes on. The shoes apparently run big. When I purchased the shoes I was told by Amber that I could bring them back to exchange for a smaller size. Well, I brought the shoes back to exchange for smaller size on the 26th of December. I was told by Amber they were out of the shoe. I asked if they could be ordered, that my
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December 2019 by Stevie R.
I purchased Nike Airforce 1 size 10 shoes as Christmas gift for my son on November 9th. My son wears a 9.5-10. He opened with excitement the box and put the shoes on. The shoes apparently run big. When I purchased the shoes I was told by Amber that I could bring them back to exchange for a smaller size. Well, I brought the shoes back to exchange for smaller size on the 26th of December. I was told by Amber they were out of the shoe. I asked if they could be ordered, that my son wanted the shoes. She said that I was over the 45 day limit for exchange or refund. I literally came in the day after Christmas and was 1 day over the "45 limit" , unbelievable!!! She was super rude and pointed out the small print on my receipt of the 45 day return policy. Being that it is the holiday season, you would think they could have at least checked for a smaller size. I buy shoes year round for my son I will never buy shoes from this place again!!!!!
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December 2019 by Jenny E.
Horrible service and the manager was rude. Went there 40 min before closing and I asked for two pairs of shoes size 10. Got home to wrap them as presents and he gave me both size 12. I was upset. The next day I come to exchange it and they were all sold out. The manager told me to hold on the shoes because they were gonna get shipment and that she was gonna call me cause she was sure they were getting the shoes I needed. Never called. I came back to return them and I waited for the manager to help me (she is the only one that can make returns) and after waiting for her for 15-20 min she tells me how this is my fault because I didn't check the size. I work in retail and I KNOW how this works... our clients put full trust in us and that's why it's our job to make sure they get what they want. It's not that hard. Also, as a manager you are NOT allowed to talk to the costumers like that. I always buy shoes here but this is the second time I have the worst experience. So I am now at CHAMPS writing this. I guess they lost another loyal costumer.
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October 2019 by Juana B.
On Sunday 09/29/2019 my family and I drove about 1 hour to shop at the Dulles Macys located at 21060 Dulles Town Cir, Sterling, VA 20166. We made 2 trips the same day within 1 hour to this store. The first trip we sent roughly about $250. We came back into the store and started shopping on the first floor backstage section.We picked up a few items and worked our way up to the 2nd floor as my mother and I wanted to look for some dress shoes. After we looked we could not locate any particular shoes that we wanted to purchase so I proceeded to the closest register to pay for my backstage merchandise which happened to be the register where you pick up online orders or return merchandise. There were 2 cashiers and the one who called me up to ring me out were 2 middle eastern women (she was wearing a hijab I apologize but as the incident was extremely uncalled for I did not think of getting her name). When she realized all my merchandise was from the Macy Backstage section she proceeded to tell me I could not pay for any of my merchandise with her that I would have to grab what I had placed on the counter and walk it back downstairs myself to pay for it. As I listened I then told her I didn't believe that to be true as I had just not too long ago the same day at the same store location purchased some backstage items and men clothes on the 1st floor and paid for it all together as well as doing the same at other locations example Springfield Towne Center in Virginia. She reiterated the same to me that I had to take it back downstairs to purchase it and that she could not ring me out there. I told her I was no longer interested in the items as she was not willing to ring my items up at her register. As I walked away she started to follow me to the women shoes section and started shouting "MA'AM IF YOU DO NOT TAKE YOUR ITEMS WITH YOU I WILL HAVE TO CALL SECURITY ON YOU" I continued to ignore her. She stood in front of me and my family while customers stared at me and continued " MA'AM PLEASE DO NOT MAKE ME CALL SECURITY ON YOU. MA'AM PLEASE TAKE YOU ITEMS AND PURCHASE THEM DOWNSTAIRS I CAN NOT HELP YOU HERE PLEASE TAKE THEM DOWNSTAIRS I REALLY DO NOT WANT TO CALL SECURITY ON YOU." As any sane person would know that incident was as embarrassing and humidifying as can be imagined. I walked back to her register while customers starred at me as if I was some kind of delinquent being chased down by a macys employee yelling throughout the store. Once we both were back at the counter I asked she contact her manager. About no more then 10 minutes later a manager came and walked straight to me. She asked what had happened. I proceeded to tell her how my 2 trips at Macys that day had been and how during my 2nd trip that day her employee followed me to the shoes sections yelling she was going to call security on me because I would not take the items I wanted to purchase from the backstage section back downstairs myself and either pay for them there or leave them there. The manager apologized for the incident and informed me what the clerk has said was incorrect. I know the manager was correct as I proceeded to state I had been to many backstage store in other locations and never truthfully never had this ever happened anywhere. She also stated she would talk to the clerk and her manager as well as she may have "misunderstood". Excuse me but no she did not misunderstand anything at all. She just simply proceed with her customer service completely wrong and as oppose to asking her manager how to proceed just assumed she was right and fought it through. Days later this incident continues to disturb me and I decided it need to be known more as I expect her to have repercussions for her actions. As her manager rang up my items and placed a 10% discount not once did she turn to even apologize to me. She completely humiliated me and made me feel so little. I held Macys to a much higher standard and as much as the manager asked me not to let employees like her mark
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July 2019 by Charlie
Ahhh suburbia. 10/10 in stores and restaurants!
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July 2019 by Mary R.
Absolutely the worst customer service I have ever experienced. Trying to buy a dress and shoes for my adult daughter to wear to a wedding was a nightmare. The dress she wanted (in her size) was on a mannequin. It took two of the rudest women ever and a clueless male manager over 20 minutes to finally decide WE could take the dress off only if WE re-dressed the mannequin ourselves!!! Last I checked they were being paid to work there, not us. For the privilege of spending $200 we spent nearly an hour looking for someone to help us, wait for the cashier to finish her FaceTime conversation, and listened to the two female "employees " rant about us in Spanish. Yes we understand Spanish and I won't repeat what they said but they should be fired. Of course maybe it was our fault for having the unmitigated gal of asking where the fitting room was. I will NEVER spend one more cent in this store.
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June 2019 by Rick B.
Absolutely horrific customer service... Purchase shoes for my son and after four days they began to fall apart. My wife originally went into the store to exchange but was told she couldn't do anything without the original box even though she had the original receipt and wanted the exact same product. Had to call customer service to get and authorization to return and was told to go into the store to return the product. When we went back to the store to return the product, we had to wait while the clerk called their customer service to get an authorization for return. Originally we only wanted to exchange for the same product as according to customer service and Nike he received a defective product. But after all of the runaround we decided to get a refund and will not be shopping there again.Very disappointing as they have had some great associates who have worked there in the past... Unfortunately this location has dramatically gone downhill and has lost us as customers.
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May 2019 by David W.
Customer service is terrible, the slowest cashiers I have seen and if you need another size forget about it.
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January 2019 by Meg C.
No one works there?!!!! I could never find anyone! The prices are the same as normal Macy's but this one is an outlet? The staff we did find at the register were nice. It has the usual mess and dirt most Macy's have.
