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January 2024 by Jamshaid Masood
I found them on the internet because of their excellent ratings, so it is only fair that I add mine. Front desk lady Hallie? answered the phone and was very polite and professional.I needed to have small nail in the tire looked at. It's a fairly new Porsche under factory warranty so I was nervous about anyone outside the dealership work on it. However Hallie reassured me that all precautions will be taken. I was able to get an appointment say day.They had me in and out, and provided the small nail as a souvenir as I requested. Since the wheels were not taken off the car, I didn't have to worry too much about too many electronic issues. I drove the car home and everything seems proper.While in the waiting room I observed the demeanor of several staff with each other and other customer. I am happy to report that I have found a new Mechanic... for all my cars.
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January 2024 by Reem A
Highly recommend this family owned and run business. Very honest, very friendly, and very professional. I am new to the area and had a difficult time finding an honest and reliable auto shop. This is my new go-to for auto services.
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January 2024 by Edward Brill
I have posted 5 Star reviews via Google, but for some reason they have not appeared.We relocated to Ashburn about 5 years ago and have searched, tried and been unsuccessful in finding a competent mechanic. Several dealership maintenance departments disappointed over and over again, supposed independent chains had high turnover so we never knew who was working on our car.It ironically took a pretty bad accident where Caliber Collision (remarkable shop in its own right) referred us to Mike Fallon. Caliber noted that they referred to Fallon for their mechanical reconstructive work.We have had service multiple times now and every experience has been professional, competent, reflecting mastery of the mechanical/electrical and maintenance needs of a computer based auto. Mike and his entire staff of mechanics, front desk and supply vendors are top drawer. No need to look elsewhere, I endorse Fallon without reservation.
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October 2023 by Kris Johnston
These folks are nice, honest and as professional as they can be. My experiences with them, they have gone above and beyond to fix and make things right. Hard to find honest mechanic shops these days but you will never have to worry here.
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September 2023 by Rasul Sharifi
I have to say due to the fact, they are so popular and they’re so good at what they do - They are busy but if you want the best result, an honest opinion, I would not recommend any other place in this family owned honest service.Although the front desk staff, she is phenomenal She has a great attitude and great customer service.
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August 2023 by Jackie Hatfield
Put my mind at ease that my 20 year old truck was ok. I was going to another shop for 13 years but lost confidence in them when I had to go back to have repair they just did fixed.So am happy I was referred to Fallon by other satisfied customers . Hallie was great & kept me informed . I will use Fallon from now on. Thank you for the great service & making me feel safe that truck is running good!
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August 2023 by Christopher Chesnakas
I have been taking my cars to Fallon Automotive ever since they first opened at the old location on Enterprise Ct. In that time they have always dealt straight with me and their work has always been good. The one time I did have a problem with a repair, I gave them a call and Mike made it right. Their prices have always been fair -- a little better than other shops I have dealt with and A LOT cheaper than a dealer. Some other shops I have used have "found" things that needed to be repaired that really did not. This has never happened to me at Fallon. I absolutely recommend them.
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August 2023 by CARSON DEAN Fenimore
This is by far the best auto place I have ever had. The receptionist is knowledgeable. The techs are excellent workers. They are honest. Fast. This is how all service centers should be. Yes I am a fan - but that’s because I’ve been here almost 10 times and it’s consistently this good.
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August 2023 by David P
The reviews are from others are real . I visited Fallon many years ago and got a minor check up for my electric car. Spoke to owners son then. Fast fwd to this week. I have an old Range Rover and I recall from that first trip they also work on British cars. My Land Rover had a thumping noise and figured it was the control arm. The two very nice service advisors fitted me in, advised on the repair and suggested the timing and price which I thought was a fair price and timing to replace the control arm. They suggested an oil change using liquid moly which I’ve never used but was aware of the brand. The advisor were confident and made me feel I could trust them on fairness and time. For me time and cost are important as well as quality and they delivered on both plus no more thumping noise. Also I asked them about the rear seat heating element that wasn’t working. They said it might be a LR matter and they shouldn’t work on it. So they know their limits and that’s a good thing. Give them a try. Not all repair shops will work on British cars. They will.Service: Steering & suspension repair
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August 2023 by Bright Wang
Only had a state inspection at Fallon Automotive, but have a very good impression on this business. The mechanic is professional and the owner is friendly and honest. Highly recommended.Service: Vehicle safety inspection
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August 2023 by Ann Marie Evans
Fallon is honest. They work with you to fix your car. They keep you informed on all aspects of the work. I highly recommend them. I’ve been taking our cars here for years.Services: General repairs & maintenance
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August 2023 by Shawn
I went in for an ac leak and they changed out a fan instead. Charged me 560.00. They didn't find the leak. I bought a 13 dollar black light and found it on a hose in 10 seconds. They told me as I left that if it didn't hold to come back Monday and Mike would explore other things. I was gonna get charged again for more labor. The leak was right next to the fan they replaced. They ripped me off.Services: Auto A/C recharge
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August 2023 by Allison Powell
The shop got my car in a timely manner and took care of everything I needed at a fair price, while answering all my questions and evaluating things that I was concerned about. They were able to assure me that I did not need extra work at this time.Service: Wheel alignment
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August 2023 by Denise Kueny
Excellent and trusted service! We changed to Fallon a year ago for two older cars. From front desk to mechanics - very professional and friendly.Services: Tires
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August 2023 by Scott B.
I've been taking my vehicles to Fallon for many years now. They are straight shooters, let you know up front what the likely problem is, and always communicate any updates to the work needed or change in cost.They just handled a big job (12 hours worth of labor) on my 2013 Explorer and they were able to get me in a day earlier than they said and got the job done on time, so I ended up getting my vehicle back a day earlier than expected.
