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October 2023 by LouRangel T.
Absolutely the worst customer service Virginia and D.C . Emails and text messages regarding my injury were ignored and manager refuses to reply. Escorted on a truck tour , was injured in the show room. The door rear truck gate slammed on my arm and chest. The sales man Edwardo said it was due to the bed cover installed wrong that the bed door flew into my arm .That truck is broken and should not be in a showroom also has damage on rear and roof . I took videos and photos as proof. I asked for the Manager to be notified and for the Vehicle to be removed from inventory. It's obviously NOT a certified car as the sticker on windshield claimed . A mechanic would have caught this and if it's a recall why allow a broken car in your showroom. I sales person insisted that I test drive the truck in the road But I said that my arm was in pain and I could only drive with one hand . The salesperson was eager to sell me car. I could not bear the pain and emailed and texted the manager Kevin Cubas and Edwardo Hernandez they both have not responded and it's been over 3 days . The Worst experience ever . Do not expect the Managers to care about the safety of the customers. By your silence you have demonstrated that Buyers need to beware . My emails and phone calls were ignored. No contact Not to mention the cars have lots off defects and choppy body work I now question the quality. Please please if you insist on buying a car at this location have your own mechanic inspect it. Cuidado con los compradores, este lugar no se preocupa por la calidad o la seguridad de los clientes
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October 2023 by amelia alfonso
Want to give an honest review! I just recently moved here and need a car asap! Walked in and greeted by Eddie and he took the time on understanding what I was looking for and took the time to bring a car I initially walked in there to view which was in MD at the time. While we waited we looked at other cars and I fell in love with a totally different car. He was professional and worked with me to make sure I got the car I wanted. Eddie took amazing care of me and I definitely recommend if your looking for a good car and someone who isn’t going to “sale” you a car come see Eddie! He’s professional, great customer service and all around a really great guy! 10 out 10 recommend!
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October 2023 by Gabriella N.
Waste of time!! After driving over an hour to my confirmed test drive appointment, I was met with a deer in the headlights look by this kid named Eddy. Even after confirming with him the day before that this particular vehicle was available at this particular location (it was supposed to have been moved in from another location two days prior), the car had somehow "disappeared" overnight and all he could do was give me lame excuses about how no one told him and that the company's computer info is unreliable. He literally told me that he could not guarantee any vehicle to be at this location because it's first come first serve. What!??? Then why even bother moving vehicles between locations! And why even bother setting up appointments! I was seriously ready to buy this vehicle but didn't even get a chance to see it. Then, to make things worse, I gave him the opportunity to save the situation by asking him to show me what he did have available within my budget, and he just kept feeding me more excuses and asking me irrelevant questions. Had he been smart, he would have taken responsibility for his screw up and immediately walked me out to the floor. But, no, he didn't do that, so I walked out. He had no clue about customer service and sales. Go find another job, kid.
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August 2023 by Abigail Chicas
Easterns was such a big help when it came to helping me find the car for me. My salesman Deon was super informative and was able to answer all the questions I had. Deon provided exceptional customer service and made the process of purchasing my vehicle super easy and transparent.
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August 2023 by Real Music
Deon at Eastern is an outstanding salesman! He's highly knowledgeable, patient, and provided top-notch service. Thanks to him, I found the perfect car and had a delightful buying experience. Highly recommend!
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August 2023 by Juley Tillman
Anthony was great! I was worried about being able to get into a new car and he worked his magic and got me into a beautiful infinity QX!!! Thank you so much! He had a great personality and made the long process a bit more enjoyable!
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July 2023 by Nathan Klunk
Dean was great and made sure we were comfortable during the entire process. The facilities themselves are really amazing to see with it being the Hub location. They were very willing to make sure the vehicle was prepped to go for decals, gas, cleanliness, smells, etc.
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July 2023 by Christina Sakhleh
Working with Abdel and the GM Kevin was an absolute pleasure! Abdel and Kevin were extremely patient, I never felt pressured to make a decision, and most importantly, they are professional and know the car business inside and out. They both went above and beyond to help me. Words can not express how much I appreciate them both! They both kept a me informed along the way about timing and next steps. It was such a pleasure working with these two! The whole team was great and welcoming. I had the most amazing experience at easterns and words can not express how happy and thankful I am.They made it happen for me today and they did not give up on me!!!
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July 2023 by abbott brown
I have purchased 9 Corvettes in my 50 years of driving, and the experience at Easterns was amongst the best, if not the best, experience ever.Craig Dewey and Eduardo Hernandez were consummate professionals, knew the car well, and the closing was completed quickly and efficiently.The showroom and facility were modern and impressive, with all cars being stored inside, and a very impressive lineup of upscale vehicles in stock.The car I bought, a 2017 Corvette Grand Sport with the 2LT trim in triple black and a manual transmission, was exactly what I was searching for, was delivered in perfect condition and is a joy to drive.I had been shopping for about 6 months, and I bought this car at a very good price, and received a good price for my 2019 Stingray in trade.I highly recommend this Easterns, and will check with them first next time.Abbott Brown
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July 2023 by Victoria Oakes
I highly recommend this dealership if you are in the market for a used car. The atmosphere is relaxed and customer-focused. I am grateful to my sales rep, Abdel Osman, for helping me find a vehicle that fit my needs. Abdel gave me the option to search for vehicles that were within my budget. He was kind, charismatic, honest, and above all, he did not pressure or rush me in the process. Easterns Automotive Group does not disappoint!
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June 2023 by Enas Nour
Had the best experience buying a car period. Abdul made the process go smooth and so as the manger! Will most likely come again
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June 2023 by Mayra Hernandez
I just had the opportunity to deal with a fantastic vehicle salesman Eduardo Hernandez at Easterns Automotive Group. I can’t express how delighted I am with the superior care and knowledge he was able to offer me while I was looking to buy. I was certain I was in capable hands. The salesman was attentive and patient with me throughout this whole process, which was wonderful. He spent majority of the time hearing out my worries and addressing each one with expertise, care, and consideration. He never once made me feel rushed or under pressure on my purchasing. This gave me the ability to carefully consider my alternatives and carefully select the ideal car for me with his amazing help.
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June 2023 by Sophia Channan
I had a great experience here at Eastern Automotive Group. I had the pleasure to work with Eddy, and he was very helpful and informative. He provided excellent customer service and took the time to create a stress free experience for purchasing a car. I will definitely be back again and I also highly recommend!
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June 2023 by Rez S.
When I visited I met with Harry. I wanted to do a preliminary approval and stressed to Harry MULTIPLE times that I did NOT want my employer on my credit report for privacy reasons or multiple inquiries and he assured me that they were only doing a soft credit check. I accessed my credit report and saw MULTIPLE inquiries and my employer name is on my report! Now I have to freeze it so I am protected from my personal situation. DO NOT GO HERE DO NOT TRUST THESE PEOPLE!
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April 2023 by Ashley Notice
Anthony Jones, was amazing with my first car process. He fought for me! He made this process that was very stressful worth everything and more. I’m happy!!! Thank you Anthony☺️ Come to sterling Easterns they will take care of you everytime! The process was tough and it’s only been 2 weeks and I need brakes already. I only drive to work, baby sitter and home. How? I am very upset! That’s dangerous. Then I have to bring the car all the way back to Sterling on brakes that are no good! Wow!!! Be careful with someone just selling you a car.
