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March 2024 by Naga Priyanka Chilamkurthi
They did a great service
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February 2024 by Brad Anderson
The receptionists are very friendly and professional. I didn’t have an appointment, but they were able to squeeze me in. Todd is the best. He was able to see my car immediately with a very positive outcome. Thank you for providing 5 star service!!!
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February 2024 by Khaja Naseer
My experience with D&V Auto and the exceptional service provided by Todd has truly left a lasting impression on me. From the moment I walked into their shop, I felt like I was in good hands.Not only did he take the time to thoroughly explain the repairs needed for my car, but he also went out of his way to answer all my questions and address any concerns I had. It's rare to find someone so patient and knowledgeable in the auto repair industry.Lastly, most of my communication was via email after the initial visit which was very responsive and my preferred way of communicating. :)Thanks Todd!
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February 2024 by Thomas Joynt
Excellent experience.
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November 2023 by Libby Sponsler
If I could give a zero I would. Take your car here if you want to get scammed! I went a week ago for an estimate for a dent with a small paint chip on a fender and told them I didn’t want to file an insurance claim and pay out of pocket. They quoted me $3,900 and 30 days in the shop! I contacted my insurance company and they provided my insurance company a quote for $1,700 for the same repairs!!!
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November 2023 by Jeremy Pollay
Did a great job on a complex job. Only reason for not giving 5 stars is that it took over 3 months. Great quality though!
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September 2023 by outlaw
Exceptional team of professionals who cares about exceeding each customers expectations.
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August 2023 by A G
D&V was such a great experience and fixed my beautiful Tesla. I was out of the country for 99 percent of the time and was nervous as this was my cars first time getting repaired. Mario kept me in the loop several times a week and was stellar! The experience was great because of Mario really keeping me calm in terms of where we were in the process and making sure I got my car on time when I got back in the country. I would recommend them any day!- Ayesha
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June 2023 by Bob C.
After dealing with a headache from Caliber Collision, I spoke with my insurance company about using a small shop. I did find a family friend that knew this shop as well and he knows the repair industry. I wish I had reached out to them first! USAA told me this was a newer shop to them but would be happy to send a referral/assignment. When I called, the young lady couldn't have been nicer. She explained the process and even why competition was having problems finding the part. She mentioned the hoops their business has to go through with insurance. However, she was not dismissive and welcomed what I had found and told me to bring the info with me. If they couldn't find a used part they would but if there were none they would present the info I found to USAA. I look forward to the relationship.
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May 2023 by M A
Amazing customer service and my car came out like new, it really is amazing what they can do. Jason was very helpful and I can rely on him again. - Mesfer AlhusainServices: Tires
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May 2023 by D Bezboruah
Workmanship is high-quality, our vehicle looks perfect again thanks to D&V Masters. Car was even returned with a cleaner interior than when I dropped it off. Jason was great to work with, responsive to my inquiries and willing to deal with some insurance pains. Yes, the wait to get an appointment was very long but was well-worth it. Would certainly bring my vehicle back to D&V if I ever had to.
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April 2023 by Derrick Johnson
Friendly staff! Expert repairs! We took our Model Y in after after a collision with a deer and they kept me informed about the status of the repair. Shout out to Jason Thomas and team for making our baby look as good as new!
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March 2023 by Jonathan Bennett
The guys in the shop and the detailers all did an amazing job. It looks like I have a brand new car. I could not ask for better in that regard.My single biggest problem was the lack of regular communication from the estimator. I, as a customer, had an expectation to receive a reasonable amount of communication regarding the status of my vehicle's repairs, but this level of service was not met.When I dropped my car off I was asked to sign a piece of paper asking me how I would prefer to be contacted, and it stated that D&V would reach out to me at least twice per week to let me know how things were going, and that they would reach out 'more' than twice per week in cases of questions or problems.This, categorically, did not happen. Many times I was left in the dark regarding the state of my car and the estimated time remaining until it would be returned to me.The first sign of trouble was when I was asked to return the day after I dropped my car off so they could correct their documentation as they had failed to document all necessary repairs during the original estimate months before.At several junctures, after more than a week had passed, I would call D&V and ask for an update, but no one was ever available, so I would have to wait another few hours, sometimes another day, to receive an email with a brief message.The messages I would receive would often have no new information when compared to the last message, or would have confusing information.For example, it was necessary to order parts two separate times for my vehicle. Eventually, I was told that the second set of parts had finally arrived and repairs would resume soon.About a week later I received another message restating that the second set of parts had come in and repairs would begin soon.Why did it take a week for repairs to resume after the parts had come in? I don't know, and because there was no transparency in the communication. It felt unprofessional, and like I was not a priority for D&V.At another interval I was told that additional damage had been found on the car after disassembly and that the revised estimate would need to be approved by my insurance provider, which I understood.However, the estimator chose to communicate the newly-found damage simply by sending me a PDF with a bunch of technical jargon and abbreviations on it.That's not good customer service.They should have taken a few extra moments to say "Hey, Mr. Customer, we found additional damage when we took apart the door, so we need sign-off from the insurance provider to order the additional parts". That's not what happened.Instead, I had to Google search what the abbreviations on the document meant and, bonus, because I did not have a PDF copy of the original estimate document, I had nothing to compare the revised estimate with, so it was difficult to determine what was 'newly discovered' damage versus what was 'known' damage. In short, the document had very low value to me and communicated very little useful or clear information.Another failure in customer service was that I did not clearly understand that my point of contact's title was that of "estimator" until I had paid my deductible, picked up my repaired vehicle, and received a printed message with that person's title in their signature line.The estimator's job title does not appear in their signature line in the emails they sent me, so I always thought I was speaking directly to a representative of D&V, someone who was a direct source of information.However, half way through the process I discovered this is not the case, and that D&V's communication between their internal teams is sometimes delayed or lacking. The estimator often asked me to hold on while he checked with another team in order to get the current status of the car for me.You can see how every aspect of the communication process was very reactive.For a vehicle repair service, which is likely one of the largest bills many folks will receive during the year, y
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March 2023 by Clifford Agyei-Mensah
Not mine but can’t wait to see how this Lucid turns out after getting the repair work done. Deer jumped out of nowhere and was caught by Air ?
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March 2023 by Jonathan B.
The guys in the shop and the detailers all did an amazing job. It looks like I have a brand new car. I could not ask for better in that regard. My single biggest problem was the lack of regular communication from the estimator. I, as a customer, had an expectation to receive a reasonable amount of communication regarding the status of my vehicle's repairs, but this level of service was not met. When I dropped my car off I was asked to sign a piece of paper asking me how I would prefer to be contacted, and it stated that D&V would reach out to me at least twice per week to let me know how things were going, and that they would reach out 'more' than twice per week in cases of questions or problems. This, categorically, did not happen. Many times I was left in the dark regarding the state of my car and the estimated time remaining until it would be returned to me. The first sign of trouble was when I was asked to return the day after I dropped my car off so they could correct their documentation as they had failed to document all necessary repairs during the original estimate months before. At several junctures, after more than a week had passed, I would call D&V and ask for an update, but no one was ever available, so I would have to wait another few hours, sometimes another day, to receive an email with a brief message. The messages I would receive would often have no new information when compared to the last message, or would have confusing information. For example, it was necessary to order parts two separate times for my vehicle. Eventually, I was told that the second set of parts had finally arrived and repairs would resume soon. About a week later I received another message restating that the second set of parts had come in and repairs would begin soon. Why did it take a week for repairs to resume after the parts had come in? I don't know, and because there was no transparency in the communication. It felt unprofessional, and like I was not a priority for D&V. At another interval I was told that additional damage had been found on the car after disassembly and that the revised estimate would need to be approved by my insurance provider, which I understood. However, the estimator chose to communicate the newly-found damage simply by sending me a PDF with a bunch of technical jargon and abbreviations on it. That's not good customer service. They should have taken a few extra moments to say "Hey, Mr. Customer, we found additional damage when we took apart the door, so we need sign-off from the insurance provider to order the additional parts". That's not what happened. Instead, I had to Google search what the abbreviations on the document meant and, bonus, because I did not have a PDF copy of the original estimate document, I had nothing to compare the revised estimate with, so it was difficult to determine what was 'newly discovered' damage versus what was 'known' damage. In short, the document had very low value to me and communicated very little useful or clear information. Another failure in customer service was that I did not clearly understand that my point of contact's title was that of "estimator" until I had paid my deductible, picked up my repaired vehicle, and received a printed message with that person's title in their signature line. The estimator's job title does not appear in their signature line in the emails they sent me, so I always thought I was speaking directly to a representative of D&V, someone who was a direct source of information. However, half way through the process I discovered this is not the case, and that D&V's communication between their internal teams is sometimes delayed or lacking. The estimator often asked me to hold on while he checked with another team in order to get the current status of the car for me. You can see how every aspect of the communication process was very reactive. For a vehicle repair service, which is likely one of the largest bills many folks will receive
