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November 2024 by Carl
I highly recommend D&V Autobody Masters based on my recent experience with them. From my first contact via phone to set up an appointment, to my first in-person interactions with the front desk personnel, to my introduction to my case manager, Mario - each person was polite, friendly, and professional. In particular, Mario was a fantastic representative for D&V, and an even better case manager. He kept me up to date on the process and progress every step of the way. When it made sense to do so, he sent me pictures to better explain what was happening. If my questions or concerns took more than a line or two in a text or email to explain, he picked up the phone right away and called me. I assume this level of service is provided by the other car managers as well. At the end of the day, however, it's all about the results. And the results exceeded my expectations. All in all I was 100% satisfied with my experience and wouldn't hesitate to recommend D&V, or to take another one of my vehicles back if I needed auto body repair services.
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October 2024 by Anand R
Best body shop in the area especially if you are dealing with premium/luxury cars. Ahmad is your guy- upfront, honest and delivers. I like all the staff that work there, they have been super helpful!
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October 2024 by Mimi Shah
My neighbor and coworker recommended D&V. I had an incredible experience after my Tesla was rear-ended. From start to finish, their customer service was outstanding. I never had to reach out first because Celvin kept me updated every step of the way. The quality of the work was impeccable and my car looks as good as new! Everyone I interacted with, front desk, owner (Kevin) were kind, helpful, and genuinely cared about making the process as smooth as possible. Highly recommend this shop for anyone needing top-notch service and expert repairs!
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October 2024 by Baravaughn Barzani
Been in this business since 15 years old and never been to a shop that does true professional work and follow all manufacture procedures
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September 2024 by Adam Brown
Great experience with my Tesla and communication was clear. I went to the wrong location and they gave me a free ride to their correct location! Obviously I hope to never need their services again, but if I do, I know where do go. Easy recommendation.
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August 2024 by Anastasia Y. Xin
Reliable and communicative, this is the only place that I would take my Tesla to. During my last visit, the staff were amazing -- The front desk ladies were so friendly and helped me out every time I call; The estimator was helpful, considerate, and provided timely updates on a regular basis. Big, big shout out to Celvin, thanks so much for taking care of our vehicle. Look no where if you want to put your Tesla in good hands.
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August 2024 by j k
Horrible. Came for an estimate after 5 days no call so I called them to ask the price and they told me they would call me back never did. I heard from Facebook groups that D&V does this and has horrible customer service.
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July 2024 by Brian Nelson
I understand parts are taking longer to come in but when a shop "has" all the parts within the first 2 weeks please explain why it takes 60 days for a front bumper to be fixed... Bumper was painted within 3 weeks but at a 1 1/2 months they notice it needs to be repainted, couldn't have noticed that after I was told bumper was painted and buffed? Hood had an exceptional amount of overspray on it. Was told at that 1 1/2 month mark that my car was missing an inner fender which was dropped off with it and that needed to be order, but how do they just notice the inner fender is missing a month after the bumper was painted? seems like my car was just left sitting. This place just kept failing me all around from the lack of response from Mario, which multiple times the front desk told me he would call me back with no reply. To not leaving requested parts in the trunk to having a missing lug nut, which can be extremely dangerous and cause undo stress on the wheel bearing FYI next Monday will be 2 weeks from when Mario said he would call me back about the missing lug nut.
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May 2024 by Jaisingh Chouhan
D&V Autobody did a wonderful job my Tesla, likes like brand new again. I really appreciate the work you have performed in the car. Also, Mario Aviles is a great associate who kept me informed at each step and provided detailed information as needed. Thank you.
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April 2024 by James Chang
Post repair of the body work of the car was excellent. They also did a complimentary touch up paint on some non repair related body parts that wasn't related to the accident just as a courtesy. They were also able to get new OEM parts for the repair from BMW which initially the insurance was not willing to do. Good experience with professionals at this body shop.
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March 2024 by Naga Priyanka Chilamkurthi
They did a great service
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February 2024 by Brad Anderson
The receptionists are very friendly and professional. I didn’t have an appointment, but they were able to squeeze me in. Todd is the best. He was able to see my car immediately with a very positive outcome. Thank you for providing 5 star service!!!
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February 2024 by Khaja Naseer
My experience with D&V Auto and the exceptional service provided by Todd has truly left a lasting impression on me. From the moment I walked into their shop, I felt like I was in good hands.Not only did he take the time to thoroughly explain the repairs needed for my car, but he also went out of his way to answer all my questions and address any concerns I had. It's rare to find someone so patient and knowledgeable in the auto repair industry.Lastly, most of my communication was via email after the initial visit which was very responsive and my preferred way of communicating. :)Thanks Todd!
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February 2024 by Thomas Joynt
Excellent experience.
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November 2023 by Libby Sponsler
If I could give a zero I would. Take your car here if you want to get scammed! I went a week ago for an estimate for a dent with a small paint chip on a fender and told them I didn’t want to file an insurance claim and pay out of pocket. They quoted me $3,900 and 30 days in the shop! I contacted my insurance company and they provided my insurance company a quote for $1,700 for the same repairs!!!