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September 2023 by Eddie Boal
Expect the price to increase after a few months but that’s the status quo when it comes to storage units. After renting for over a year we’re still there and happy with the service.
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July 2023 by Robyn Lee
Customer Service - excellentPrices - very reasonableFacility - very clean
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June 2023 by Maged Fayez
Very bad customer service most of the time gate are broken I ben setting an hour front of the gate to open I loos my day work today
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April 2023 by aya
VERY BAD CUSTOMER SERVICE! Aiden didn’t explain the breakdown or the monthly rent of the storageWe called to make sure that we’re getting a unit on the first floor for handicapped accessBefore booking online, I asked him to check the unit before book itWhen we got there he took our credit card information and made an account with a different monthly payment that we agreed over the phone! He charged us $49 more without telling us the breakdownWhen we were about to leave we asked how much after the one month freeThen He told us the right priceHe said because the first floor is more expensiveThis is a scamVery bad customer service representative
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March 2023 by Sheyla Draughn
The manager(Adan)was nice, knowledgeable and efficient!!! Very smooth and easy from start to finish.
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March 2023 by Victor Burgos
Self storage plus, if I could give 0 stars this would definitely deserve it. They false advertise and perform bait and switch practices. Had signed up for a 10 x 5 unit that was listed as $51 online promo, signed up and put in all my information to create account and provided my credit card information to facilitate the rental. Everything went through and received my confirmation email where they then switched my 10 x 5 unit to a 5 x 10 and when clicking on the document link they sent, it now states a $74 rental price. Went to the location and the assistant manager tries to convince me that that’s how it is as if I am in the wrong. Showed him the picture showing my unit as 10 x 5 for $51 and couldn’t say anything other then he can’t assist that only customer service could. Wait for him to get number from GM and 13 mins later GM finally responds back and tells him they no longer have a customer service number. So on top of all this they waste my time and tell me there is a possibility that I lose out on my $38 admin fee and insurance they charged to my credit card. So much for following through with their business practice of providing best problem solving to customer.
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December 2022 by Naya B.
I was in need of a short term storage during the process of moving out of state. The facility is clean and secure; and the staff was knowledgeable, friendly and helpful! If you're looking for a local storage, this is the place to go!
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December 2022 by Davyd Ramirez
Tavis opened my lock for me. I hate that packaging. Also it took him to seconds to open it so I was out the door fast.
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December 2022 by Katia Mejia
Adan was awesome he was so helpful in the move out process! The entire staff is so friendly and helpful. Thank you so much!
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October 2022 by Da Wesley
Does anyone answer the phones there at the office. There has been plenty of times i have called and even sat in the parking lot and called watching people not pick up the phone when it rings. I loved it when it was Cubesmart. Like people said before the price went from 200 to 313 for a 10x15 unit within a year period. Just crazy how this happens.
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October 2022 by Brad Simmons
I see an average score of 4.5 but that is clearly people starting a rental. Yes, the process was great. Easy. Give it time and the rent increases will blow your mind. Facilities are really good but pricing is outrageous. In 18 months, my combined rate for a parking spot and a 10x30 storage unit has gone from $400 to $798. That is almost a 100% increase in a yr and half. Be prepared if you want or need to rent here. They told me rate increases happen every 6 months. I have bank statements that would disagree.
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August 2022 by Matthew Ernst
Excellent place the staff are awesome Assistant Mgr Adan and General Mgr Tim very understandable people
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May 2022 by Yoyo12 O
Tim Funk is an amazing worker. This one’s for you! Helps with everything above and beyond.
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January 2022 by Gregory Feazell
I have nothing negative to say about self storage plus. I chose to get a unit with them because they were close to my work and apartment when I lived in Virginia. I needed a storage unit because I was moving back to Alabama in the fall of 2020. I not only picked them because of their proximity to my work and apartment but also because they are clean, they have features such as coded entry into the building as well as to the elevators, so I can trust that my items are safe and secure while I’m out of state. They are also very affordable even to those of us on a strict budget. My entry rate when I signed up for a unit was only $57.00 per month, yes it has increased since signing a contract for a unit but even now it is still less than $100.00 per month, which is honest unbelievable, since most storage units in Alabama are much higher for smaller units. If you need a climate controlled storage unit for any reason at any time I would definitely recommend self storage plus.
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January 2022 by Shaun Costello CPHIMS
1-star only due to fact monthly rent of unit was increased 3 times over the last 24months since signing the agreement - over 52% increase!If you’re okay with the entry cost and don’t mind successive rate increase surprises, this place is for you! Very clean, easily accessible, well managed and environmentally controlled - you know, like most all others offering the same services today. Yes, I’m working to get my stuff moved out.Recommendation, don’t be in a rush, shop around, know the contract terms and negotiate your own - they have PLENTY of empty space now. Leverage this fact, just as I should have.
