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March 2024 by F
This is one of the best storage facilities I have experienced. It is clean, secure, and easily accessible from Ashburn, Herndon, and Sterling. A code is needed to access the gate, building, and elevator to the upper floors. The facility is well managed and operated, thanks to the manager, Tavis, and also Raj. Both are very helpful and friendly. While initially I labored over where to store my home goods, I am so glad I chose Self Storage (Davis Road). I made the right choice.
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February 2024 by Luis Batista
The staff are freaking amazing the prices are insanely cheaper than any other storage facility. They have carts, a huge elevator they have military discount, secured gates, elevators with your own code and it’s gated. Great people, the manager Tavis is awesome. You won’t be disappointed to rent a storage here I have for over two years and I might have to come back again. Thank you gentlemen, really great experience.
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February 2024 by RT Mikhay
The standout of this place is Tavis, he’s always incredible at his job and a really good person. He goes above and beyond for anyone walking through the door and probably the most professional and customer service orientated person I’ve ever had the pleasure of meeting. I was glad he was working at the time of my move out because when I moved my stuff in he greeted us and helped get our stuff settled, professional then, professional now. Please give Tavis a raise or a higher position unless he’s the owner, I really wasn’t sure, anyways he deserves it. As far as the storage itself, everything was good, in good hands and worked exactly like any storage place would, I would say very reliable. Thanks again Tavis.
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February 2024 by batchka zulkhuu
Tavis was great help!Super nice and very thorough with his explanation of the process.Very professional with the whole transaction.Super satisfied with
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January 2024 by Donna McCaw
Clean storage with friendly customer service. I never had any issues going in and using the carts available for moving stuff in or out. I downsized several times as I cleaned out my belongings and they always had a smaller unit available helping me save money. If I need storage again. I’ll be back.
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December 2023 by Susan Monahan
I had a great experience with this facility. The staff member at y initial inquiry was very polite, helpful and informative and helped me determine what size unit I needed. The facility is very safe and clean and they always have many carts available for use. I highly recommend this facility for your storage needs.
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December 2023 by Keith Robinson
Unfortunately I had to move to another state, but I had zero issues in the time I rented this storage. Tavis was very accommodating and very supportive. Excellent customer service. I highly recommend this storage to anyone.
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December 2023 by JA
This storage place is disorganized and unprofessional. My rates were raised twice in one year and I was charged for insurance on multiple occasions despite having provided proof of my own rental insurance. Both times I had to contest the charges with my credit card company - a hassle that should have been avoided. Lastly, I informed them I was moving out and they sent me an invoice for the following month two weeks after I had moved out. They need new management, a new staff, and a better accounting system. I will never use another Self Storage Plus based on my experience here. I'd give it zero stars if I could.
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November 2023 by Daniel Brown
A storage unit is a storage unit, but 1000% this review being 5-star is because of the awesome staff. If I need a unit again I’ll def be back here.
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October 2023 by Rick P.
I was with Self Storage Plus for over a year. They seem to be only concerned about money? It seems like they raise there rates every three months? I have home owners insurance and they keep trying to add it to my monthly bill. Also note I moved out recently and they even charged me for the next month after I moved Just a bunch of money grabbers.Just try to get them to answer the phone??
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July 2023 by Pirate Diver
Amazing staff.... super clean facility
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April 2023 by Josiah Chen
Excellent service from start to finish. Good communication. Everything was easy and straight forward. Tasin was top notch too. Facilities clean and warm.
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February 2023 by Jennifer A.
Multiple fraudulent charges. They give you the option to use their insurance or your own. I have my own. They have charged me multiple times for their insurance despite providing - multiple times - proof of my own insurance. Scammers, haven't even responded to my inquiries about these unauthorized charges. Had to change my credit card number to keep them from continuing to do this. Pretty bad. Do not recommend.
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December 2022 by Myjah Tatum
I wish I could add a video not a photo of the incident that occurred. These people are very rude and unprofessional.First I was disrespected and yelled at by management.The front office lady and her racist rude husband was extremely rude towards me the day I moved out. These people are very unprofessional and disrespectful toward customers.I’ve had to file a claim toward this company due to a mice infestation. Needless to say one of the reasons I moved out. Not to mention the elevators are always inoperable. This facility is supposed to be a climate controlled facility. However, several times the HVAC system wasn’t working properly.They need to hire new staff who are clean and professional. I was racially disrespected as well. I would not support this company location.The absolute worse.
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October 2022 by John B.
Nice staff. Decent, secure storage facility.
