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March 2024 by Manuel Palada
Very friendly and helpful employees.
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March 2024 by M W
Cascades continues to provide me excellent service and incredible results. I took my Escalade in for a bumper replacement last week, my third car they’ve serviced over the years, Bill Austin, a gem of a production manager, previously oversaw the repairs to my son’s car after getting hit. When dropping off wheel locks, he took me through their facilities explaining the company’s capabilities, and then showing me the car itself, pointing out various aspects of the work in progress. He later did the same for my son, a car enthusiast, who was thrilled. Last week, Elijah sat down with me and walked me through a detailed, comprehensive computerized estimate for the fender work, kept me current on progress multiple times as the work progressed, and in the end even reduced the bill, pointing out work that they found didn’t need to be done. I’m locked in to this extremely professional body shop. From the receptionists, to Bill, Elijah, and all the other office personnel and technicians, it’s clear they understand customer service, and provide consistently remarkable results.
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March 2024 by Marcial Aleman
I really liked the work they did on my Toyota Highlander truck. They did a fantastic job. I highly recommend it. It is a very good place. The people are very friendly and very punctual. They told me that the work would be in two weeks and they delivered it to me in one week. so they are very efficient and more than punctual Thank you very much cascades auto body
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March 2024 by Jeff Wetzel
Better maker sure your vehicle is operating properly before paying the invoice. They did over $16,000 worth of repairs collected the money. Now we have multiple lights illuminated on the dash and they have had the vehicle since 2/21/24 and nobody can tell me anything. Two emails to Bill the estimator and 2 calls to the office with no response. After a third call, finally Stephen is looking into it. They need another hour! We have a fleet of over 180 vehicles. Steve kept to his word and returned my call. Apparently the repair needed was not connected to the previous work that was completed. Too bad it took over a week to find that out. Still no response from Bill?
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February 2024 by Durga N
Nice auto body shop. They gave a preliminary estimate by looking at the pictures of the damage. After the appointment was scheduled , they sent reminders. Enterprise car rental picks up from the shop, which is very convenient. Elijah kept me updated throughout the process. When my van was ready , I could drop off the rental at their shop , which was very convenient.
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February 2024 by k d
Great customer service. Well run shop. Both USAA and State Farm preferred providers. Contacted me by text. Arrangement with Enterprise for shuttle to car rental and had the ability to let me drop my rental car off at Cascades, so I didn't have to coordinate the drop off.
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February 2024 by Jackie Peebles
Excellent by every measure. Work is beautiful--my 4 year old Mercedes looks like it just left the show room. Communication throughout was way above what I expected.
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February 2024 by Zenda Foy
We had our older suv repaired at Cascades Auto Body in January of '24 are VERY satisfied with the quality of the work. Along with that was SIMPLY INCOMPARABLE customer service provided by Elijah Spoone. He was welcoming, good-natured, knowledgeable, competent, and made us feel Cascades and he were there for us alone. I most highly recommend them.
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February 2024 by Woo Tang
Very polite. Everything was handled easily thru insurance. Great job. Thank you. Appreciate your hard work.
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February 2024 by Steven H
Great job by the Cascades team!
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February 2024 by Fred Foley
Outstanding staff and service at all levels. Repairs were completed ahead of schedule.
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January 2024 by Mark Lim
This shop does good work and provides great customer service. I had extensive damage to the rear of my car. After the initial repairs were completed there was a persistent issue with water intrusion into the trunk. Elijah worked with me to make sure the issue was resolved to my complete satisfaction. I would definitely recommend this body shop.
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December 2023 by SHIRLEY SALAS
Great job
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November 2023 by Arun Panjabi
Good body shp, professional job. BUT, staff put you on long holds, secondly staff don't call you back with progress.
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November 2023 by Gregory Ramsey
Great service and great results.
