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August 2024 by Jacques Bertrand
Black Friday shopping, very busy, but was able to get what we wanted in a fair amount of time. 2 stars because cashier said I’d get 10% off for signing up for credit card when all I got was 10% coupon I never got to use.
Update:
Came back next Black Friday and wanted to buy and iPad and trade in. Was told no trade in because of Black Friday. There was no way I would’ve known this before coming in. Then I was told I could buy online for pickup and trade in there, but my iPad model isn’t listed at check out, yet it has a value of $150 on the generic website. Very frustrating in store as nothing could be done.
Second update:
Went in yesterday looking to buy speaker wire. When I ask an associate he brought me to an area with auxiliary cables and said “if it’s not here then we don’t have.” I then asked another associate and he brought me to the right spot. The first associate was just plain lazy.
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August 2024 by Beka Berikashvili
High-quality
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August 2024 by Richard
Very over priced, employees avoid talking to you when you are clearly looking for something.
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August 2024 by kumar Sriram
This store don’t accept online returns just avoid this store if you are buying from Best Buy online brought a Samsung phone online they send me iPhone charger with it lol and manager doesn’t accept return and asking me talk to customer care and I showed him below screenshot he denied to take the product back
Fair lake store accepted the return
I think this #best buy it’s time to train your manager how to accept customer returns
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August 2024 by Jc Cc
Good attention, enough technology to buy
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July 2024 by Mina Palkendo
I have to be honest it’s been a minute since I visited Best Buy but they exceeded all of my expectations! I highly recommend them.
Only after 4 years my dryer wouldn’t run. Tried to fix it and that only lasted 3 months. So I had to buy a set (stackable) from Lowe’s online. They were not helpful so after 5 calls trying to sort out my delivery I finally just canceled. I then went to Home Depot. Again mot helpful. The store manager was very young and didn’t even try to help me.
So I went to Best Buy in Sterling. The sales rep didn’t understand what I was asking so he got one of the managers who were extremely helpful and got me sorted out.
I can’t say enough about Alec (sales rep) and Jose Nolasco (sales manager). Give them a raise and make sure they stay at Best Buy!
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July 2024 by Gabriela Carrillo
I recently did a purchase for an Anker Wirless Car Adapter at one of the Falls church locations. I was rung up by the security checkout which I was not asked my information so my item purchased was not in my history.
I was having difficulty using the adapter as my phone kept falling off it while driving. So I came to the location in Dulles, Sterling and was assisted by Aiman. She took the time to listen to my concerns and tried every single way to try and find my purchase without my receipt.
At the end the return could not be done but she offered an alternative. A magnetic case that would work well with the Adapter. I wasn’t aware they made cases this way. She was able to find me a reasonably priced case without spending too much on an adapter that wasn’t working well with my current phone case.
Aiman went above and beyond and was super friendly and knowledgeable. Honestly this was the best experience I’ve had with a retailer store. Most don’t come into contact everyday with an individual who truly appreciates customer service and helping. I cannot wait to try out my new phone case! Very pleased with the service today. I don’t write many reviews but I felt I had to express my appreciation(:
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July 2024 by Black Lion
Great service! They always treat me right when I come in.
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July 2024 by Breanna Mancebo
Always pretty clean. And everything is actually organized compared to the other Best Buy’s in the area. They usually have good workers they’re just a bit pushy if anything. Also reminder that all credit cards (even store ones) require a credit check. The kid at the electronics counter didn’t know that ?
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July 2024 by San Toi
I went to the Best Buy in Sterling, Virginia on 6/24/24 to make a return and was told by an employee that he would get someone to assist because only employees can use the dolly. I informed him I had someone with me to help but he insisted that store policy does not permit use of in-store dolly. After waiting for 20+ minutes, I go to the front of the store to follow-up and the guy pretends he never said any such thing about my return inquiry and never spoke with me. Although he was working customer service at the time, did nothing and I do mean nothing to assist (wish I had his name to include in this review). Luckily, 2 of Best Buy’s hardworking young men Alhusian and Manasse stepped in to assist me by removing both items and processing the return. Without hesitation, they immediately started collaborating to problem solve even though returns was not their job. If these 2 young men had “And other duties as assigned” in their job descriptions, I can truly say they provided outstanding customer service in this area. Thanks to those 2 gentleman for turning that bad situation into a great experience!
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July 2024 by Deric Ritchey
I go here all the time. The staff are decent, and I usually find what I am looking for.
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July 2024 by Mack
Marlon was very helpful
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July 2024 by Maria Elena Abaunza
Best place to buy electronics and appliances.
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June 2024 by kea puller
Go see Alec. He is very knowledgeable on all products and took the time to really assist me with all my questions. Thank you Alec.
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June 2024 by Salome Housing
Complete bait and switch! I ordered a cooking range they charged me $ 349.00 for installation and waived the $ 59.00 haul-away charges since I'm a total tech member. I paid close to $ 4500.00 to wait for over 3 weeks and the delivery team came on Friday (05/31/24) for delivery and installation. They said they were subcontractors and did not care about #BESTBUY and wanted additional dollars for installation which I refused. They cunningly said that they would leave the appliance at my place and come back after I told them I had to speak to BESTBUY. I complained to the GM of the Sterling, VA store and told them the happenings. He said he would talk to the subcontractors and get back to us. He finally got back last night and wanted $ 500.00 extra. This is gouging. We politely refused his offer and asked for cancellation. I'm going with Costco which offers free delivery, installation, and haul away. Lost time, effort, and energy dealing with BestBuy. Do yourself a favor and never order any appliance that involves installation with Best Buy. Attaching my receipt as well.
