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January 2025 by Archana S
Sharing my horrible experience with Stephany around NYE.
I booked a1:20 PM afternoon appointment with her on the 30th to get eyebrows tint and wax.
I was 4 minutes late for my appointment b’coz of traffic and by the time I got seated it was 1:25 PM as Stephany was speaking with another customer. She seemed really upset and asked me what service I had booked and that she won’t be able to do both tint and wax because I was late and can only do one service. She said she has an appointment right after me and that she only gets 15 minutes with each customer. I apologized and was more than willing to adjust and just get the wax done.
You would think that this discussion should end by then, but she continued to mumble throughout cleaning up my eyebrows and saying things like “if your time is important so is mine, go to any other place they would not let you sit in the chair, try this at any other salon”. I answered and that is why I am just getting wax done and not both tint and wax respecting your time and realizing I am 4 minutes late. I also asked her then how was she planning to do both the services in such a short time if I was not 4 minutes late? This tipped her off pretty bad and she insisted to show her schedule. Stephany seemed really angry at this point and continued to say things like “don’t expect to get princess treatment here” all while mumbling. I think she kept her voice low so that her other Ulta colleagues would not hear her say things that she was saying.
I had enough of it, and I asked her to stop the service. I decided I don’t need such talk down just to get my eyebrows done when I am paying $60-65 with tips to get my eyebrows done.
I feel she was clearly upset with something else and took that all on me. This could have been handled in so many ways, like asking me to wait or come back at a different time, just do one service and be done with it or simply cancelling my appointment when I showed up 4 minutes late.
Also, why is she booking 15 minutes for one service and the same time for two services? It does not make sense. It’s a scheduling issue at her end.
Just an FYI, I was a repeat customer with her, and she knows that I am not the aggressive type. Maybe that’s why she decided to behave the way she did.
Well, I drove straight to Sephora and got my eyebrows done there.
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July 2023 by Natasha Roman
Stephanie does an AMAZING job on my eyebrows every time I get them done by her!!!! I will not be going to anyone else but her!
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July 2023 by Jennifer Lee
If you are looking to have the eyebrows you always dreamed of, Stephany is your BeneBaaaaaabe!
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June 2023 by Marjan Nawaz
My experience was amazing!!! Stephany did such a great job with my eyebrows, and she is such a kind person!
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December 2022 by Sarah Lutz
Stephany is great.
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December 2022 by camille bransford-mills
Stephany is fantastic and the only person i see for my eyebrows. She is efficient without rushing, she tents beautifully, and she listens to what you want. She’s never pushy on products but always informative when i have questions. If you’re looking for someone who truly knows eyebrows go see Stephany at Ulta.Service: Waxing
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December 2022 by Claudia Arze
Stephanie!! Thank you so much for listening and giving me such great advice! I’ll be going back to you , you do such an amazing job and are very professional. Thank you for getting my eyebrows looking amazing ??!!
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December 2022 by Cori Langin
Stephanie is an eyebrow expert!!! She listens and offers suggestions and recommendations!!! My daughter and I only go to Ulta because of her!!!
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December 2022 by Atoosa Radfar
Steph is amazing only person I trust with my brows !!
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December 2022 by Allison Goldspiel
Great experience, Stephanie left my eyebrows perfectService: Body waxing
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December 2022 by M M
stephanys the best!!! 100/10!!
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December 2021 by Monica Smith
Stephanie was awesome. I have been getting my eyebrows done for awhile now with her. I tried the tinting service and it was a great experience. She walked me through each step to insure my brows will turn out great. I definitely recommend her for your brow service needs.