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February 2024 by Emmanuel
Friendly service
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September 2023 by Isaiah Grace
Super helpful and very friendly. Thanks for helping replace my battery.
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July 2023 by Sabuhy Aliyev
So, this guys have no idea about serving people, they’re absolutely bot interested in taking care of customers. Even properly do not know their responsibilities about helping customer inside the store and attitude is the worst.Especially the guy who introduced him as a manager is horrible!Do not go to this store! Do not waste your time and nerves!They refuse to replace battery for me which is under warranty, start arguing about all about liability things and etc. just ridiculous!!!BYW , AUTOZONE SHOULD TRAIN PEOPLE BEFORE HIRING AND ABSOLUTELY TEACH THEM BASIC KNOWLEDGES AGOUT VEHICLES!!!
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July 2023 by Uzma S
Went there today for the first time to get wipers not knowing anything about it. Aaron was super helpful, explained to me the difference between the different kinds and went above and beyond to to make sure I was buying the right thing for my car and how to change it.
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June 2023 by Bobby Bilicki
Whoever the older Caucasian man was working Monday 5/29/23 was horrible at customer service. I waited in line for 5 minutes listening to him anger the customer in front of me with little care about solving his problem. The customer before me left swearing in disbelief about the lack of care. When I got to the counter to ask him for help changing my car key battery he simply pointed at the section without getting up. I said I don’t know which one I need since I haven’t had to replace it and he just through a tool set on the counter at me with absolutely no care of helping me. I left just like the guy in front of me.So I went to the Auto Zone on Elden St in Herndon and got the complete opposite customer service by Julius who actually cared to show me how to open the key. I will never go back to this location in Sterling with so many better options close by.
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May 2023 by Melissa Oertly
Manny was very helpful and went the extra mile. Shop this store just for this reason. Thank you for your assistance.
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March 2023 by aztekev :D
Trent (afroamerican)didn't want to help us, he even lied saying that he couldn't leave the store because he was alone and a few minutes later he was out doing other things because if he had another colleague in the store he just didn't want to help us when we had to go back to Houston lousy employee I hope your boss reads this
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January 2023 by Mohamed Ali
Closed store 10 min early when my car broken down street . Sitting inside laughing.
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December 2022 by CSILopez
Very helpful bunch at this AutoZone. They went above and beyond the call of duty to make sure we had a safe trip back home from D. C. If I’m ever in the area and in need of anything auto, this will be my to-go spot.
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December 2022 by Vebi Livoreka
Went there to source a battery for my vehicle and was told out of stock , no alternative solution , nor any efforts towards solution such as sourcing from another store , very unhelpful! Don't understand if the guy simply did not like me , or was having a bad day , however , regardless I should have been treated better !
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December 2022 by Boost Mobile
If you buy brakes 2 times and they always give you the wrong ones, I will not return and I will say that they give bad service ?
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October 2022 by Austin Richardson
Only had jumper cables that costed more than like $60 when I went in 0 stars
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September 2022 by Dustin Moretz
Sat for 15 minutes waiting for them to help 3 customers who can't make up their mind instead of checking everyone else out on another register
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August 2022 by Ti Ow
Thank you Megan for first class customer service and making me feel safe and heard thank you for the great pricing on the battery I needed I pray that your company gives both of you a raise as soon as possible because now I know where you work and once my company goes up I may have to come get you. (I had to take John out because when he apologized once for using profanity, but kept doing it again once we were outside.)
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July 2022 by Charlie Frantz
This AutoZone is a block from my house so I go there often. They are always helpful and friendly. My son and I appreciate that. After crawling out from under the car, it's nice to have a good experience at the auto parts store.
