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May 2024 by Ari Daniels
Awesome folks. I'll just echo what others are saying - fair, honest, courteous, competent. Just great all around.
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May 2024 by Jason Greaves
Excellent service, knowledgeable staff, and fair prices. You feel good about taking your car here. They are transparent, and don't try to upsell you on unnecessary repairs. They take pride in their work, and in the cars they service. Owning European cars can be expensive enough as it is, so why overpay at the dealership?
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January 2024 by David Yoon
Excellent service and communication at a fair rate well below dealer cost. As an engineer I appreciated their inspection with photos provided, it was a nice touch.
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January 2024 by Darryl Lansey
I have been taking my Mercedes to Ashburn European Service Center (AESC) for about two years. I have ALWAYS been pleased with the quality of their work, and the excellent customer service. Glen, Helen, and the rest of the team at AESC provide a level of personal care for their customers' vehicles that one rarely sees at a dealership.
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October 2023 by M M
Honest business! I took my son's Audi A3 for a break check post the state inspection because we were told that it may need breaks within a couple of months. We were ready to replace the front-end rotors and breaks but a very friendly lady advised me that the work was not needed yet. She said that due to the low mileage/minimal use of the car and the thickness of the breaks, we did not yet need to change the breaks. She messaged that she would like to see us get the full use of the breaks before we spend money on replacing them. I was shocked! Her focus was not on doing the job and taking my son's money. Her focus was on messaging that all was good and that we should wait a bit longer. Thank you, Ashburn European Service Center, for your honesty!!! You have earned our trust and look forward to being your customer.
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October 2023 by Abdul Nafay
I recently had my 2023 A5 serviced at Ashburn European Service Center, and I must say it was exceptional. It was their first time with the B9.5 platform A5, but their service was top-notch. Helen was courteous and even offered me a ride home. The whole process was smooth and transparent. I'll definitely be going back.Service: Oil change
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October 2023 by Heidi Vines
Glen and Helen went above and beyond to not only fix my vehicle, they also made sure I had a loaner for the time my car was in their shop. This is the best service I have ever had in the 10 years I have had my Audi. Thank you so much!!!Service: Electrical repair
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September 2023 by John Clark
Friendly, competent and transparent. They know how to take care of your car.
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September 2023 by David Moye
Services was awesome. The techs and owners really took care of me in a pinch.
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September 2023 by Maria M
Nice place with great food
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September 2023 by Vincent Colbert
All work was done quickly and expertly.
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August 2023 by David Wong
I don't usually post reviews, but I can't rave enough about Ashburn European Service Center. This place is an honest, transparent, and totally professional business that took care of my 2018 BMW X5. When the dealer quoted me $2300+ to replace "seized" inner tie rods and an alignment, Glenn and the team at Ashburn European was able to "un-seized" them at a fraction of the cost!If I could give them 10 stars, I would. This honest car repair place is highly recommended!!Service: Steering & suspension repair
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August 2023 by Connor H.
i had a flat on the side of the highway and one of the workers who just got off work hopped out and practically did it for us. He gave us instructions on what not to do with the spare on which got me home safely. We even tried giving him a tip but he didn't accept it saying he didn't mind helping out. I wish I caught his name so I could say who it was, but absolutely great people over there.
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July 2023 by Marnie Larkin
Seriously the best! They treat customers like family!!!!! So thankful to find them and have been with them for years!
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June 2023 by Windhunter7
By far one of the best repair shops I've ever been to. They're really patient and understanding, and are easy to talk to, with the cheaper prices and human interaction that the greedy corporate companies don't have. They even tried something with my car, unsure if it would work, just to save me money! These people are amazing!Services: Auto battery replacement
