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March 2024 by Maan Rajab
Limited parts available
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February 2024 by Victoria R.
They went way above and beyond to assist us on 2/7 with a battery light and alternator belt that snapped. We can’t say enough kind things about both of them. They are also very knowledgeable.
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December 2023 by Gary M
The only Advance Audio Parts that doesn't do Engine Check diagnostics. They will only give you the gadget and its up to you to figure out how to use it!!!!. Very unhelpful and bad customer service!
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December 2023 by Jon LaRose
Ryan and Marco are great! It's the only auto parts venue I shop at. Customer service is good, and management cares for their clients. Overall, it is a pleasant experience each time you go!
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December 2023 by Angel Woodall
My husband & I went to this location today because the battery that was purchased just under a year still under warranty. I advised the only employee there that we charged it and it showed at 100% he checked it & it showed at 50% & he told us we used too high of amps to charge it yet my friend & Stepfather who are certified mechanics said the amps has nothing to do with charging the battery other than the length of time to charge it. He even refused to look at the receipts & added warranty info for the battery he acted as if we were wasting his time. So not going to that advance auto location again.
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October 2023 by Salma Elkadi Abugideiri
Josue at the Sterling location was extremely helpful. He went out of his way to make sure I had what I needed for my car.
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September 2023 by Matthew Leonard
Beware if you believe they will install your car battery as they advertise. I purposely bought my car battery from this Advance Auto store because their advertisements claim they will install your battery. I purchased on-line, using my account, which clearly indicated what model car I own. When I went to the store for pick-up / install, they asked what model car it is. Then they said because it would take more than 30 minutes, they would not install it. (On his computer screen it clearly stated less than 30-minute install). Anyway, I had to go somewhere else, at a moment's notice for the install, which costed me A LOT of money (and that place got it done in 23 minutes, by the way). Since free battery installation is advertised on their website, and in huge letters on the outside of this store (22360 S. Sterling, Blvd, Sterling, VA), I would like Advance to issue me a refund on part of the total cost. * Bottom line: before you make the mistake of buying a battery from Advance Auto, you had better call the store ahead to make sure they will honor their "free battery installation" promise on your car.
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September 2023 by Isaiah Grace
They refused to test my dead battery or help install a new one.
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December 2022 by Mark Hicks
Attitudes and uncommunicative! They throw the bag on the counter and just look at you. Customer service is a phrase they’ve never uttered.
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December 2022 by Maddi Bowman
Arrived at 7:40 am to ask if they could read the error code for my check engine light and it’s still closed. No sign or anything staying they’d be right back or have special hours due to cleaning or staffing
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June 2022 by Sylvia FB
Great customer services. They know their jobs .The place is nicely organized.
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May 2022 by T
Store employee Mike rocks. Very helpful. Went above and beyond to assist me.
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January 2022 by John Doe
They've always been extremely helpful. Mike was really nice and helped test my car battery and alternator for free(they advertise it on big signs on their store). He did the test quickly and helped show me that nothing was wrong with the battery and alternator.
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October 2021 by daniel u ramirez
Excellent ?
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June 2021 by Shy Shy
Very poor customer service from an older Hispanic gentleman. I purchased a battery from this location in 2014. They tested my battery, I purchased a new one, then they had me pull around back and changed it. The process took all of 20 minutes. This time I go to the same location, the employee pulls up my vehicle and says that they aren't allowed to change the battery and he can sell it to me and I have to install it. The sign on THEIR window states "FREE BATTERY TESTING AND INSTALLATION ". Not my words, theirs. He is trying to convince me that they are not allowed to install the batteries and this is the store policy. He also says that his computer told him not to change it. I asked him if I could see were it states that they are not allowed to do it and it only says that it could take greater than 45 minutes. This is not true either based on prior results. He was lying and I am very disappointed in how I was treated when I visited this store. I will not revisit this location.Update:My son went to Autozone, bought a battery and changed it in 10 minutes. This Advanced Auto Parts location is useless.
