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August 2023 by James Jefferson
Terrible customer service. Techs lie about not getting prescription from doctors office. Instead of telling you they’re outbid it. Rude techs.
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January 2023 by S. Cary D
They need to work on their customer service. Called to see if they simply had an oral liquid medication in stock as Martins was going to have to order it. The pharmacists refused to even look it up for me as the abbreviated description I had from my doctor did not identify the exact amount needed to fill the prescription (they had electronically sent the prescription to Martins). So I asked if they even had the medicine in stock and she refused to look. I then asked if they would call Martins to get the information and transfer the prescription (which they would have to do anyway to transfer it if it was in stock), and she would not do it. This reminds me why I transferred my business from Walgreens to Martins in the first place.
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December 2022 by Doug W
Great store. Pharmacy staff very helpful.
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October 2022 by Krystal Loikits
If I could give 0 stars I would. Male pharmacist was extremely rude. My prescription was on back order at my usual pharmacy so, I had to have my prescription filled at another pharmacy (Walgreens). Pharmacist’s voice sounded somewhat muffled so, it was difficult to understand him. He asked for a bin number and I said I didn’t see a vin number to which he replied “bin number BIN B-I-N! You’re not a car.” He became increasingly ignorant as the conversation continued. I finally asked why he was being rude and he became more rude and aggressive over the phone. I finally disconnected. It was the worse customer service I have ever experienced.
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August 2022 by Property Group
Peter the pharmacist and his team was a huge help on filling my script
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March 2022 by Scott Clutter
I am only giving them 1 star because it's the minimum. I am in the area for months and they say the cannot fill the prescriptions my Dr. called in because they don't know me. I was told it is their "local" policy to not fill prescriptions for out of town people and I should go to another Walgreens that does not have that policy. Poor excuse for a nationwide chain and could care less that I only had two days worth of meds left. The medication was NOT pain meds, that's the craziest part.. SMH pathetic. Stay away!!
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February 2022 by Mildred Beauregard
They have advertised an item that I was looking for online so that's why I went but when I got there they didn't have the item but the clerks were nice and the store is very clean
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February 2021 by Krystle Hintz
Need to update phone number for walgreens. Phone number provided is not for walgreens. Do not call number
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February 2021 by Angelea Smelser
Customer service was not great and actually very rude.
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January 2021 by Lisa Bauserman
When Rite Closed I was concerned about Walgreens service.Keith in Pharmacy has been awesome.He takes time and doesn’t rush to move you along.
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January 2021 by Megan H.
Pharmacy employees at this location are very unknowledgeable and unprofessional. They consistently mess up our prescription (in multiple ways) every SINGLE time we use them. I could go on to tell so MANY examples of this, but this review would turn into a book. Pharmacy Employees are very unfriendly and do not ever accept fault or apologize for anything. Not one time. They actually immediately get defensive and rude when they realize they have messed up in some way. This is unfortunate and maybe these employees should consider a new carreer path where they deal with less people or better idea, work on improving their professionalism and kindness!
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December 2020 by Jake Layman
You have to use their website to set up Covid test appointment, but after inputting a bunch of info their website doesn’t allow you to continue past the location selection page. I called a location and was told they have no idea why but they think the website won’t allow selection of a location that is fully boomed for three days. Went through the process again and no location in Virginia or neighboring states allowed me to select and continue. Nsturally, the poorly designed site doesn’t tell you why. Walgreens doesn’t care about its customers.
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August 2020 by Dan Whitmer
More friendlier staff, everyone in Stephens City store gives out the feeling like your bothering them coming there. AND a way to get you prescription's when the system is down!!! How did you do it before you had computers? People still need their meds with or without you system!!! Two days now I can't get my meds, and your uncaring staff didn't help matters! Out of all the years I used Rite Aid (20+yrs) never had a problem, and more than friendly staff. Made you feel like family! BUT in the 3yrs since you all took over Rite Aid, it's always something. About ready to move my stuff to CVS!!!!
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May 2020 by Cindy Palmer
I was getting my prescriptions at this location for more than eight years and one day they decided to tell me that I couldn’t fill my pain medications there any longer, wow really, are you gonna do that to somebody and make them run all the way to Woodbridge where my doctor is. Ok then will do!!! but totally wronge. Pharmacist sucks
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January 2020 by sidney giallonardo
The lady that was ringing me up was on the phone having a personal conversation, something about how someone cant live with her and they have to move in with they're dad. It was awkward and she barely acknowledged my existence.
