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October 2024 by Matt
I will never go to another vet or animal hospital except them. Top tier, don’t waste time or money, bring your pets here!
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September 2024 by Abigail Heffington
I brought our beloved parakeet to Dr. Mandel for a second opinion following a poor experience with a bird vet in Purcellville. The other vet had not been gentle with my emotions or with Cogsworth, and gave a grim diagnosis. Dr. Mandel was the complete opposite and took great care in his examination and case history. It would have been a 5-star visit even with bad news, but Dr. Mandel was also able to give us really good news about Cogsworth’s condition! I am so thankful to have found him and look forward to returning with our other pets!
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August 2024 by Jennifer Cave
Upon walking in, the office was small and nothing fancy. I was bringing a parakeet in for what I was told was a tumor on her foot. It had recently grown extremely large and I could tell the bird was in pain. The vet looked at Bird... yes, Bird is my parakeet's name, and offered to remove it at that visit as I was coming from out of town. Vets that treat birds are not easy to find. I was ever so grateful for the vet's patience as well as that of all of his staff that jumped in to help. Even when Bird started to pick at the site causing it to bleed, the staff came running back in to get it under control..... literally running! I took Bird home and covered her in a dark area. The next day I put her back in her regular cage. She is eating and drinking, as well as swinging on her swing. I am ever so grateful to Doc and his crew! Oh, and this is how I found out that Bird was a female ?
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July 2024 by Karen Funkhouser
I’ve had numerous Animals groomed. I like the fact it’s at the Animal Hospital in case they need Vaccines. The most important part for myself is that the staff cares and the Dr is brilliant.
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July 2024 by Maira Argueta
Waited to long for my las appointment.
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July 2024 by John Church
True caring humans that are concerned with the health of your loved ones. Not a pill factory just trying to sell u whatever flea treatment or food they have posters of n the lobby . If a genie appeared and granted me 3 wishes Max Mandel covered them all. After the mess that Shenandoah animal clinic n Woodstock did to my dog he performed a miracle and gave me some precious time and moments with one of my dogs before his time came peacefully at home. THANK YOU SO MUCH!
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May 2024 by Danielle Grigsby
Wonderful! Amazing and friendly staff. They got my sick guinea pig in same day which is no small feat if you've tried other vets. I would highly recommend, especially for exotic pets. Can't say enough good things.
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December 2023 by Emily Clark
I would not reccomend this hospital to anyone. I was brining my cat in for a free visit from the SPCA after adopting her. When I called to set up the appointment, they informed me that I had to bring a fecal sample for the visit. They also called day of and confirmed that I had to bring this sample. When my roommate arrived, they asked her again if she brought it and they also confirmed that her voucher would work and the visit would be free. When she went to leave, they charged her for testing the fecal sample. At no point did they disclose that we would be charged extra for that and they even repeatedly and purposefully made it seem like it was included in the free visit. Had we known it was an extra charge and not something required for the visit, we would not have brought it at all. I called the hospital just to be sure this was correct and there wasn't a mistake made somewhere or that maybe they accidentally overlooked the free visit voucher when checking her out, and the woman who answered the phone completely ignored my concerns. When I asked if there was someone else I could speak to she told me that there was no manager of any kind there and no one else for me to speak to. I think the whole situation is completely unprofessional and the follow up on the phone further showed their lack of customer service
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July 2023 by Allen Beasley
Very disappointed in the lack of empathy the veterinarian showed on the phone. She refused to look at my dog for a follow up of the original visit where they misdiagnosed the dogs condition on the previous visit. This even after we told them it was a re-occurring problem. The dog's ear is extremely swollen and the dog is suffering and in extreme misery.
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January 2023 by Misty Harris
Took my conure here for the 1st time. They are amazing! Great caring staff. I made another appointment for my other conure.
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December 2022 by Mike Di
Antiquated and over priced. Difficult to schedule with and charges a $15 fee per year to send faxes to Chewy to get meds unless you get them from them which again ithey over charge for.I'm at another animal hospital with a sick dog right now and they called for records before 5 and were told they would only fax them and the fax never came. My wife called who was a mile away to go get paper copies and was told they were too close to closing so not today. Be ready tomorrow.In my opinion this place needs to change or go away like the 90s when facing mattered. Absurd.The doctor himself is nice but seems a little uninterested and is probably thinking more about retiring which is fine but overall this is not a place I am going back to. And this is no b.s. review. They are insane to think there aren't other options.
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October 2022 by Sam Mccall
Great doctors
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September 2022 by Vicky Wood
I’ve used Stephens City Animal Hospital for 16 years with over 12 pets. Dr. Mandel and his staff are very caring and passionate of taking fabulous care of your pets. The grooming service there is magnificent as well!
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August 2022 by Vicky W.
Dr Mandel and his staff always treats their patients with the upmost care. Over 16 years of taking my many pets their for routine and emergency care. They offer grooming as well. Best I've found in this area!
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April 2022 by S M
Dr. Mandel and staff are caring, knowledgeable and if you have to wait for your appointment, it is because they are helping another person's pet. Be kind, patient, as I am sure you would want them to give your pet the attention it needs. For me, I believe Dr. Mandel's care was key in my loving dog being able to live to 17! Thanks Dr. Mandel and staff for your excellent care.
