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March 2024 by Michael Gold
prompt profesional reliable
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March 2024 by Leslie Carroll
prices are to high
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March 2024 by Unonymous X
You all are charging almost double than other companies. Even the bulk price guaranteed rate is still quite expensive compared to alternatives. Most importantly you all will not let me purchase my tank.
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January 2024 by M. Davis
Your delivery algorithm is working perfectly. It’s a relief to not worry about our propane tank being filled.
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January 2024 by Richard Gaudino
It took 20 minutes to connect to a representative. I had discovered that there was a issue with a delivery to my house. I was told my driveway hadn't been plowed yet I plowed after it stopped snowing. I have a gravel driveway and have consistent issues with delivery if there is any sign of snow on driveway but being a gravel driveway it is impossible to completely remove all snow, sometimes there may be 1/2 to 1 inch left. Last year I called 5 times to get a delivery and didn't receive a delivery until my tank level was down to 17%.
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January 2024 by David Kibiloski
Great service!!
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January 2024 by Franklin Kirk
Amerigas has been the provider for propane services here for over 10 years. They recently contacted me about a technical issue that needed to be corrected. Evelyn the manager at Stephens City VA was a tremendous help in getting this arranged and taken care of. The technician was first rate and got the job done quickly, with no problems. I highly recommend this company.
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December 2023 by Rod Kirkland
Amerigas has been the provider for propane services here for over 10 years. They recently contacted me about a technical issue that needed to be corrected. Evelyn the manager at Stephens City VA was a tremendous help in getting this arranged and taken care of. The technician was first rate and got the job done quickly, with no problems. I highly recommend this company.
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December 2023 by Tim & Sandy Duncan
Your customer service employees are the worst. They could not manage to find my account even after I read it from my most recent bill to them 3 times, including the billing/service address multiple times!! Even using my phone number, they told me they could only locate my previous address from 10 years ago!! They then told me that the rental billing I received was due to having purchased less than 2x the maximum capacity of my tank - which would equate to 2000 gallons in one year for a residential home! WHAT HOME USES THAT MUCH PROPANE IN A SINGLE YEAR???? If the rental fees are meant to simply be charged across the board and allow for zero exceptions, as your current policy seems to indicate, then simply state that. Also, since I, and I'm sure many others, signed up for this service way before the rental fees began, why haven't I been provided an option to purchase my tank instead?? This is the worst customer service I have ever received, and I will be searching for a new propane provider, which is a true shame after being a loyal customer for over 20 years!
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December 2023 by Church Skyline
We ran out of gas. You did not deliver on Dec 4th and so we ran out.
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December 2023 by Shannon Oesch
Pricing goes up out of nowhere (Not in alignment with market rates or other local competitors), customer service is outsourced and it’s very difficult to get to complaints escalated. I’m waiting on a call back at this moment, from yesterday. The app often doesn’t work, so you have to use the regular URL. I’ve had lots of no-shows for service. On and on and on. Do not recommend it all.
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December 2023 by Cameron Saffarinia
Nearly Impossible to get ahold of the company to have them refill our propane. They made us prepay for an appointment to fill our tanks over two weeks ago. They never showed for the appointment. Called and rescheduled — they were supposed to be here today before end of business. But NOT A PEEP. My next step is to contact the authorities and inform them that this so-called “company” is mismanaging natural resources, and is liable gross negligence, and wire fraud. It’s disgusting that this is how I have to approach this matter—especially when it’s the difference between heat being on or off in a persons home. Based on the other reviews, this company seems to be dragging their feet anyway they can.
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December 2023 by Megan Kahler
Very easy billing and payment system, prompt delivery of propane
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October 2023 by Susan Clark
We never have to worry if we will run out of propane. Amerigas is always on top of how much propane we need and fills our tank without us having to contact them. They communicate when the delivery is expected and let's us know when it is delivered.
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October 2023 by John Orndorff
Currently sitting and waiting for a service tech to come for a leak that was found on the tanks valve. Tanks were unhooked and have been that way for 3 days now. Not having heat on these cool nights and not being able to cook on the stove, ??!! When you come and deliver the propane THAT I HAVE ALREADY PAID FOR, and fix the tanks it will be for free!!!