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March 2024 by Tim Beasley
Employee John Was extremely helpful, helped me start my print project from my home electronically (I live 50 Miles away in the Mountains). and then followed up on every step to assure me that when I arrived at the store my print job would be complete
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January 2024 by Maddie Hinzman
I called today at 11:30 and the woman who answered treated me very poorly. My husband had a package to deliver to his work due to our driveway being unreachable and neither of us can figure out how UPS got that address. I called to see if this has something that happens often and she straight up said “I don’t know what to tell you.” That was her ONLY response. Thats not how you speak to people.
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December 2023 by Sheree BURNEY
This place is so expensive and they don't have to be. They look for higher ways to charge you, knowing it's lower rates. Always looking to overcharge. I rather go to FedEx or usps. This place is a joke, don't come here.
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November 2023 by Stephen Hager
I’m going to have to concur with Zachary from a few months back. Went in today to print and send out an important application. The printer botched a crucial part of the document. No one’s fault, but the reliably rude, be-speckled UPS employee was really put out when I refused to pay for the full print job. I printed 5/6 successful pages, and he charged me $5.04, including a $3 fee for using the computer, which I imagine he did just to be nasty. I remember when I was excited to see that there was a UPS store in a convenient location. After several abysmal experiences I’d rather walk my mail to its destination.[Response to "Owner"]I have sent an email to the address you provided, and have yet to get any response. This situation is unresolved, and has been for weeks now.
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October 2023 by Cleveland Morris
Best UPS store in the region! Patient, friendly, and expert service is the winning combo. I regularly ship fine art, and the staff at this store wraps and ships with care and attention to detail. I know that my paintings, my clients, and I are in good hands with this store. Always a pleasure to do business with the Staunton UPS store!
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September 2023 by Rickey King
I go to this store weekly. The people are nice and process customers quickly. They are very informative and tackle complex orders with enthusiasm. Highly recommend!
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August 2023 by Hanna B
Very expensive here. Much cheaper in waynesboro and staff are extremely kind there. Recommend if you’re in the area to use that location.
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August 2023 by Sophia Brooks
Extremely good customer service. Brad and Dan helped me recover a package returned by mistake. Even though they were swamped with a line out the door, they took as much time as I needed to help. And they were understanding and pleasant about it the whole time!
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July 2023 by Wendy Gray
I have tried shipping with us, Store several times, and the woman who work there has a terrible attitude. I don’t know if she needs a vacation a raise or a new job.
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July 2023 by Purps Meow
I went in to do some returns. Incredibly rude and condescending employees. Especially Brad..he's there all day every day and wants you to know it.
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June 2023 by Zachary Mather
I'm not sure who pees in the cheerios of the tall, chubby, white guy with glasses everyday but dude it's not our fault that you're the most convenient place in town to take Amazon returns. Stop being nasty to everyone who brings one in. My wife has completely stopped going here for anything because she knows if he's there it'll be unpleasant.
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May 2023 by Jacquelyn Grace Keen
John is a hero! My boyfriend and I were headed on a cross country move from Richmond when we hit Staunton and realized my car was severely overpacked/weighed down. We desperately walked into this UPS in hopes to ship some of the items.John did not skip a beat as he helped us ship my road bike, odd objects, and random boxes. He was so patient with us even as we went through the decision process of figuring out what needed to go.We are so grateful to have wandered into this UPS!
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March 2023 by Pen
I use this store often and every time I am here the staff is always friendly and helpful.
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February 2023 by Sherri Burkholder
Horrible customer service. Came in Amazon orders. Charged for labels. Just looked at me as I struggled in the door. Never again!
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December 2022 by J H.
The clerks at this store are just wonderful! Everyone is so friendly and helpful. They make my Amazon returns and shipping easy and fun. I love going here to see guys, they always make me smile. It's a great shop with wonderful and helpful people.