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January 2024 by Anonymous B.
Good employees bad gas.The gas at the royals suck because cars go through it so quick. And my car doesn't like the gas it makes it act up might just be my car but idk. But the employees are the best they always greet you with a smile and it's very easy to have a conversation with them.
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December 2023 by Leah Thomas
best gas station in augusta county
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November 2023 by Dylan F.
terrible service... I was walking around with my friends and I grabbed a zagnut bar and then I put it back because my friend said it wasn't any good. So then she accused me of trying to shoplift because she claims she "saw me having the candy in my hands" I then proceeded to empty ALL my pockets and then realized she was wrong. She then kicked us out of the store and we left empty handed.
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June 2023 by katherine geroy
The people that work here are always nice. They have snacks and drinks. Little toys for children with candy inside. Some medicine. Duck feed for fish and ducks for gypsie hill park. The BEST park on earth.
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August 2022 by Buster Fix
Went at 730.door was locked.Sign said closes at 8. Employee was in there. She looked right at us and walked away.
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August 2021 by Mike R.
My marks may be slightly high, but this is my go to stop when in Staunton. First off I love this city in the Shenandoah Valley. It's known mostly as the home of Woodrow Wilson, along with Mary Baldwin College, but there's so much more than that. Just a quick walk or drive from my favorite park, this gas station is the cheapest in town or probably the region. It's nice not screaming as much with a 33 gallon tank. They are always competitive, and I like the folks who work here. They welcome you in, and on my last visit the kind gentleman, saw I had been driving awhile. A free cup of Java on the house. It was tasty, helped me regain my semblance of sanity after half a week at scout camp, and is a example of southern hospitality. There's plenty of room to get my big truck in here. The trash receptacles are easy to reach, and a very clean station, that's close to historic attractions and the highway. If in the area, this is my go to.
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July 2021 by William Stuples
In bad need of repairs spray gun leaking all over me the walls was as dirty as could be the sweivel point in the top needs greased it wouldnt hardly move one of the bays has been closed for months it takes money to make money fix it!!!!!! Car wash
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July 2021 by Ashes
The lady saw me and my little girl walk up to the door 10 MINUTES BEFORE 10 to pay for some gas since we can't pay at the pump and she locks the door. I was so mad!!!!
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October 2020 by MaryTa Lugo
I dont know who is the owner but the skinny boy that work today 9/27/2020 at 6pm in the afternoon idk he is in effect of something or what but never give me my change, i paid with my card and dont put the complete amount that i paid when i go inside he start with bad attitude with me and told me retarded only for ask him my change of the different that i dont put in gas.. (i have the proof that i never recieve my change) he have the most bad customer services ever. So if you go to this station and paid with card be careful with this guy ?
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July 2020 by Anita Nevills
Whoever owns this station needs to get their employees on track of what is supposed to be going on their, if they want to sell gas then people that are there just to talk or scratch lottery tickets then they need to park in parking spaces not block the pumps, very RUDE EMPLOYEES AND CUSTOMERS when asked to move car if not getting gas???
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March 2020 by George S.
So after visiting this gas station a year ago and having a horrible experience (the cashier treated me like I was a bother when I paid for gas) I decided that it had been long enough that maybe it had gotten better (or maybe they hired someone who had heard the words "customer service"). Well, it may have gotten worse. Mind you, I never leave bad reviews to businesses because I realize that sometimes you may catch someone on a bad day, etc. but I've had to write 2 bad reviews on this Royal Mart because I refuse to be treated poorly by a business for absolutely no reason. This visit I waited while the cashier was chatting up a customer who she obviously knew and I thought "oh well she seems nicer then my last visit". Well as soon as he left I told the cashier I needed just a few bucks of gas to get home (and yes I only had quarters- so sorry) and she just looked ate with disgust. I sarcastically said "ok you have a great day too!" But she ignored me. I just get this feeling like they don't want any new customers and they're perfectly happy treating people poorly. Life is too short I'd rather give my hard earned money to gas stations like the Statler Blvd Kroger (the cashier there knows the meaning of customer service).
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February 2020 by Randy V.
I went in there and paid for my gas but I was chit-chatting with the lady behind the register because she was complaining about this customer had to pay in all pennies nickels quarters I got $10 worth of gas she gave me to fives back and I guess what the Chit Chat earn in the book bickering of her slandering the customer had to pay in pennies and dimes I forgot to pump my gas I pulled out basically got it the light turned back in and pulled into the pump with a car are they pulled into the gas pump he used his debit card so they call cool I'll go in and talk to the lady and see if she can reset the pump for me well simple Celeste didn't know how to do it she says you just lost your money there's nothing I can do I'm like what do you mean there's nothing you could do I literally just pulled out pulled back in the guy paid with a debit card it's just like at the pump timed out you can reset the pump with $10 back on the clock and I can get my gas well then she got belligerent with me got hateful as hell I said well I'm going to talk to the manager she says he just had a stent put in his heart and he doesn't have time for this at the well I'll call the cops she's will call the cops big boy and she cussed me out and handed me the phone I said what what's the number she says I don't know look it up so I decided to go out to my car get my cell phone and call the Staunton Police Department I decided to wait outside because I did not want to create any more of a scene that was already created for the Staunton police show up she comes running out the door I want trespassing paper to put on him mind you this woman is a simple-minded backwoods r***** and I told the cops it ain't no use I will never come back in here anyway but he had to fill out the paperwork anyway he went in there checked out her transactions I said yeah it showed where you paid $10 in gas it showed where you didn't receive guess it's the next transaction was actually a debit transaction he says but it's out of my hands you would have to take her to civil court look for $10 it's a joke but it's the simplest of I can't believe I had to go through all this and also get trespassing papers and to be honest she probably seen me pulled off and took the money and put in her pocket she looks like a meth head she looks like the Tales from the Crypt character
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June 2018 by Marvin Wright
The worst issue with this place is the placement of their gas pumps. The store is placed so close to the roads an traffic lights on it's corner lot that their pumps' placement leave you close to the road and can make getting back on the road difficult because you're so close to traffic.
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June 2018 by Lerice Bynum
Rude customer service
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January 2018 by Eric Ball
Very well run and friendly place. I have visited at least once a week for the last year. Great staff! Unfortunately, they have been about 15 minutes late opening on a number of days recently. If you are not an early riser, that will not matter.
