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July 2024 by Jennifer Maddox
It was not the relaxing experience I was looking for. The products used had a less than desirable odor as well as the studio. Do not recommend and will not go again.
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July 2024 by Melissa Warner
Unfortunately not a good experience. Arrived to esthetician smoking a cigarette. Water canister on steam machine very questionable. Anxiety provoking.
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May 2024 by Edward Mccray
This business is amazing!! It was the best massage I have ever had. Priced wonderful for the service. Friendly & professional staff. I definately will be back !!
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May 2023 by JoLynne M.
Loved this place! Had an amazing facial - and I've had facials all over the world. It was hard to find the entrance, but I'm glad I did! It's so nice inside, prices are reasonable, and staff are friendly. I 100% recommend Mill Street!
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February 2023 by Betsy Clopton
Kaelyn is always friendly and does an amazing job !!! Highly recommend him !!!
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June 2022 by Patricia
I had a pedicure here. A beautiful historic building, and very clean. Jessica did a great job!
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March 2022 by LaQuisha K.
My hubs made an appointment for me to get a facial, massage, and manicure. Trevor did my massage and she was fabulous! She used appropriate pressure depending on the the muscle need. She was kind, personable and attentive. I'd totally book with her again in the future. As for the facial and manicure, those were both provided by Jessica. I've had facials and pedicures before by Jessica and they were superb. Today was no exception- she was knowledgeable, personable, and detailed. The customer service is top notch! The building is a historic landmark and unfortunately I did not get any photos this time. Parking is available street side as well as in the parking garage. There are several other services offered such as hair and makeup. I'd highly recommend checking it out if you are in the area.
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January 2022 by Megan Sprankle
I've been getting my eyebrows waxed for years. This was the gentlest wax I have ever received. I will definitely be coming back again!
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January 2022 by Lucia Rossi
A great and relaxing atmosphere, very informative staff and excellent customer service! And of course a big variety of skin and body treatments...pamper yourself, visit Mill Street Body & Soul Day Spa and Salon!!!
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August 2021 by Abby Burgundy (A.B.)
Preface – This was my first facial in VA so perhaps they do things differently here. However I’ve had multiple facials in multiple cities and states and never have I had such a horrible facial.Pro – Estheticians was friendly and kept me informed of all products she was doing in real-time.I find many people have unreasonable expectations of service so here were my expectations going into the “spa” for my 90-minute facial - judge my reasonableness for yourself. 1. Be on the table for 90 minutes 2. Relax/comfortable, 3. Have a scalp massage, 4. Have multiple products applied with various methods (brush/fingers/sponges) 5. While waiting for products to set get a hand/foot massage and/or hot gloves, 6. Warmth, 7. Lip balm/treatment and 8. Extraction.Upon my arrival she notified me that the 90 minutes advertised includes check-in and -out times but actual facial would be closer to 70 minutes (which was in my favor as I had a schedule conflict and was going to request shorter time) I had paperwork completed, 2 bathroom breaks and actual facial, and I was out within 60 minutes. When I was shown to the room the first thing that was said to me was “oh this pillow is here because there is a dip in the table”. (Red flag #1 – I overlooked this as it is COVID and small businesses are struggling so let me be empathetic but seriously who wants to lay on a table with a dip/pillow under them for 70 minutes?) All the products applied to my face started at 34 degrees which caused me to tense every time – this was literally the only facial I’ve ever experienced where I was dreading the next step and was hoping the next would be the last. Only one product application was used with a brush (lasted 30 seconds). The water she used to initially clean my face wasn’t even lukewarm and the first towel she applied to my face she said “ok here comes the warm towel – well kind of” yes this ‘kind of’ was just a wet towel with one tiny warm spot (maybe the size of a half-dollar). For the next 50 minutes I kept telling myself “you only spent $40 on this you can’t expect perfection”. I had to put my hands under my body as the room and table were freezing and there was no heated blanket really the only heat was from the steamer – had I known I was just going to lay there for 3-6 minutes while waiting for the product to set I would have worn my sweatshirt and coat and brought my laptop to work while laying there. Zero extractions were made, no lights were used however the steamer was utilized. Had I remembered I actually paid $71 for this treatment I would have called Groupon from the spa to demand a refund. I love Aveda products and all my Aveda facials have been spectacular this is NOT an Aveda standard facial (I do believe these were their products). Of my 8 expectations – only one was met – Scalp massage (which was amazing). I see on their website now the lip service is a $3 upcharge so this clearly is NOT included in the facial and would be unreasonable for me to include as an expectation. This was the worst facial I have ever experienced in the last 15 years.
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June 2021 by John Michael Schott
I treated myself to a Groupon for a facial and a massage. I was warmly greeted by Bev, who gave me paperwork to complete, and chatted with me for a few minutes. She was also my massage therapist, and she was fantastic. She kept the conversation light, and even showed me some stretches I can do to help keep my hips from being so tight.My facial was with Jessica. She walked me through the process, and we discussed skincare among other things. She was also quite friendly. She gave me some tips and advice, and explained what she was using and why. And when it was over, my skin was glowing. She took ten years off my face.I highly recommend Mill Street Body & Soul Day Spa and Salon, and cannot wait to book myself another session.
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April 2021 by rochelle goffney
This place is extremely clean and professional. I went for a wax and was treated like a queen. She explained the process and made me feel comfortable. Gurl, if u looking for a good place this is it. Already setup my next appointment.. kindness and cleanliness are worth it all. Plus it was inexpensive for the service I got!!!.
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April 2021 by Shantel Scales
Cleanliness, Kindness, Respect!! I absolutely love my girl Jessica. My experience is wonderful EVERY SINGLE TIME! The spa is clean while the atmosphere is calming. She demonstrates professionalism while performing the services that are being requested. Always. Not once have I ever felt unwelcomed or uncomfortable. She answers all questions you may have. She always goes the extra mile to make sure you’re satisfied. I’m so happy I found her and I will forever recommend her to others and I will continue to get dolled up and FABULOUS at mill street!!Thank you so much, Jessica!! You’re very much appreciated! ♥️
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March 2021 by A B
Preface – This was my first facial in VA so perhaps they do things differently here. However I’ve had multiple facials in multiple cities and states and never have I had such a horrible facial.Pro – Estheticians was friendly and kept me informed of all products she was doing in real-time.I find many people have unreasonable expectations of service so here were my expectations going into the “spa” for my 90-minute facial - judge my reasonableness for yourself. 1. Be on the table for 90 minutes 2. Relax/comfortable, 3. Have a scalp massage, 4. Have multiple products applied with various methods (brush/fingers/sponges) 5. While waiting for products to set get a hand/foot massage and/or hot gloves, 6. Warmth, 7. Lip balm/treatment and 8. Extraction.Upon my arrival she notified me that the 90 minutes advertised includes check-in and -out times but actual facial would be closer to 70 minutes (which was in my favor as I had a schedule conflict and was going to request shorter time) I had paperwork completed, 2 bathroom breaks and actual facial, and I was out within 60 minutes. When I was shown to the room the first thing that was said to me was “oh this pillow is here because there is a dip in the table”. (Red flag #1 – I overlooked this as it is COVID and small businesses are struggling so let me be empathetic but seriously who wants to lay on a table with a dip/pillow under them for 70 minutes?) All the products applied to my face started at 34 degrees which caused me to tense every time – this was literally the only facial I’ve ever experienced where I was dreading the next step and was hoping the next would be the last. Only one product application was used with a brush (lasted 30 seconds). The water she used to initially clean my face wasn’t even lukewarm and the first towel she applied to my face she said “ok here comes the warm towel – well kind of” yes this ‘kind of’ was just a wet towel with one tiny warm spot (maybe the size of a half-dollar). For the next 50 minutes I kept telling myself “you only spent $40 on this you can’t expect perfection”. I had to put my hands under my body as the room and table were freezing and there was no heated blanket really the only heat was from the steamer – had I known I was just going to lay there for 3-6 minutes while waiting for the product to set I would have worn my sweatshirt and coat and brought my laptop to work while laying there. Zero extractions were made, no lights were used however the steamer was utilized. Had I remembered I actually paid $71 for this treatment I would have called Groupon from the spa to demand a refund. I love Aveda products and all my Aveda facials have been spectacular this is NOT an Aveda standard facial (I do believe these were their products). Of my 8 expectations – only one was met – Scalp massage (which was amazing). I see on their website now the lip service is a $3 upcharge so this clearly is NOT included in the facial and would be unreasonable for me to include as an expectation. This was the worst facial I have ever experienced in the last 15 years.
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February 2021 by Sarah Lippincott
Great hair cut!
