Kroger Pharmacy in Staunton, VA has significantly improved over the past year, gaining a reputation for friendly, professional, and efficient service. Previously, service was considered poor, but new management and staff have turned things around, making the pharmacy a more positive experience for customers. Staff members are often praised for going above and beyond, providing helpful advice on health topics, performing clinical services, and administering vaccinations such as flu shots, shingles, Tdap, and measles vaccines. The pharmacy offers convenient online tools for prescription transfers and refills, making it easy for customers to manage their medications on their schedule. Customers appreciate the quick and reliable prescription fills, with staff working hard despite being short-staffed at times. A notable story highlights the pharmacist’s quick thinking and dedication, which helped save a life by adjusting medication during a critical time. Though some reviews mention that working in the pharmacy can be frustrating, customers consistently express respect for the hardworking staff who often go above and beyond to assist. Overall, Kroger Pharmacy is recognized as a caring, efficient, and customer-focused place to get prescriptions, vaccines, and health advice, making it a trusted choice for the community.
I've been using this pharmacy for over a year now and have had nothing but good experiences. When insurance and providers have made refills tricky, they always accommodate and get my refills on time.
August 2025
Agree with recent reviews that say that this pharmacy has turned around in the past year. Yes, several years ago the service was awful. But there is new management and staff and they are professional, friendly, and efficient.
June 2025
I know things were pretty rocky at this pharmacy for a year or so; I left too. I recently went back out of convenience, and what a difference! I am glad I did. Friendly efficient staff, prompt prescription (re)fills...they do what they say they will. Try it again! mjy
