-
July 2024 by Grace Tovar
Great service.
-
July 2024 by C. Alberto Alvarez
Everybody beware!
I recently went to this Verizon location for a new phone, I was supposed to get the new Galaxy 24 Ultra in Black plus the newest android watch and not did the sales person get me the wrong color on both phone and watch but he also gave me a phone with less Gs than what I was supposed to get. Not to mention his customer service attitude and skills were close to none!
I'm taking this up to upper management asap!
-
July 2024 by Becca S.
Upgraded a phone online and was told to take the trade in to this location. The manager, who was not friendly, obviously had no idea what he was doing. Not even 5 min after leaving I get an email stating my trade in submission was canceled. So I had to turn right back around. Was there for another 20min and then he stated it was fixed. Now this morning I get an email stating my trade in was received but wasn’t within the 30 days so I wouldn’t receive the $415 trade in credit….I returned the phone on 6/24 and we had until around 7/7 to return it. So now this morning I had to spend almost an hour on the phone with Verizon customer service to try to get it corrected and she could not because the location reversed my trade in but kept the phone. So now she has to call them and I may have to go by the store a third time. Frustrated doesn’t even begin to describe how I feel.
-
June 2024 by Avelar Hidalgo (Charles bravo)
This store always have a bad customer service. even the store manager suck. Need hire professionals salesperson. Not unprofessional people
-
February 2024 by Joshua B.
Today I went in for an upgrade from my iPhone 12 to iPhone 15 pro max. Brandon was an absolute professional. Straight to the point comparing prices from my current plan and breaking the numbers down to what my new plan would be. Did not feel whatsoever that I was talking to a salesman. If you come in for an upgrade, watch, accessories or to become a new customer of Verizon, I Highly recommend Brandon to be the specialist you talk to.
-
January 2024 by arla k
Huge thank you to the worker there named Kelly! She was amazing and is super kind and informative. We were helped quickly and everything went smoothly!!
-
November 2023 by G.T. Taylor
The sales rep Brandon got me with the bait and switch. Promised a bunch of stuff up front, and once I completed the transaction, told me “sorry we actually can’t do that for you.”
-
October 2023 by dinora h tiznado
Really bad you can't upgrade every year you need to wait 3 years ? they trick you
-
October 2023 by Alicia Martini
I want to send a HUGE THANK YOU to Bernard. He was kind, curious and very knowledgeable about my samsung. I thought I really screwed up my new phone. He was very professional and quick to get the job done. Transferred all my info from 1 to another and I didn't have to go elsewhere to find someone to fix my messup. If u need help with ur phone, and you have verizen, go see BERNARD!
-
October 2023 by Deez Nutz
I highly regret switching to Verizon. The service is pretty much useless in my neighborhood in north Stafford, and it is very spotty at work. I hear t mobile is much better but it’s such a hassle to get out of these phone contracts. I suggest looking elsewhere for service in this area
-
September 2023 by ek mobile
not sure how this store has 3.9. horrible customer service. wasn't even that busy but couldn't help me with the issue I was having. what's the point of having a brick and mortar store if I have to call support anyway to get things done. total waste of time going there.
-
September 2023 by Levy Santiago
Horrible, the manager of that place was not very friendly, he was too rude when I came in I was just going to ask him about work and Mr. José Hernandez with a pedantic voice told me right now I can't help you, he didn't even turn to see me when I was talking to him, terrible service
-
August 2023 by Jare
The manager Bernard and staff went above and beyond to take care of my wireless needs. We came in needing quick service due to time constraints and the entire team got hands on. This will definitely be my go to store moving forward.
-
August 2023 by Michael Johnson
Needed help with transferring service, I was told to call them myself! Disappointing!
-
August 2023 by Mac Manpine
Go some where else, customer service here is the worst. They can’t do anything on their own. They are going to tell to call customer support.
