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September 2024 by Zohra S.
The manager of the Stafford Ulta store is so delightful and provides best customer service. She’s helpful and always smiles!! Always like seeing her.
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September 2024 by Sarah Hutcherson
I never leave reviews but Coco did my daughter’s hair this weekend and she loves it! She was nervous to cut off all of her hair, but Coco made her feel so confident. She is such a sweet lady and we will definitely be booking with her for now on.
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May 2024 by Sneaker Jacks
Poor customer service. I waited for someone to help me retrieve perfumes for my mother. I brought her to the store so she can pick out her gift. I asked an associate for help and she informed me that someone was coming. Several minutes went by and no one showed up. I took my mom and our business somewhere else. The associates didn't seem bothered by it. Good luck retaining customers.
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May 2024 by Janice Kelly
I got a gift card for my Niece birthday. The lady that helped me was very friendly and welcoming.
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April 2024 by R R
Extremely nice and knowledgeable staff!
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March 2024 by Nicole Rothwell
The store is clean and the product variety is great. However, every checkout turns out to be an awful experience. The cashiers are always demanding for me to provide a phone number. When I refuse to give out my phone number they ask me to give them a phone number of a family member or friend. When I tell them that I don’t want to provide a phone number they tell me I won’t be able to make a return. Their tone of voice and body language have been hostile at every single check out. I dislike going to this store because every single experience I had there was negative. I don’t appreciate how pushy the cashiers are.
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February 2024 by Emily Jeane
I had not been to the Stafford Ulta since it opened and figured this weekend was THE WEEKEND lol! Unfortunately nothing, and I mean basically nothing was in stock. I flagged down a young lady who was as helpful as she could be, but no luck. I will say the lady who checked me out was very friendly and professional. I will not, however be going back. I don't want to walk into an empty store.
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February 2024 by Darkknight
Shane is an amazing manager! Always super kind and helpful. Also the brow woman is super nice and great at her job! 10/10
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January 2024 by Mariana K. Latham
Tonight my sister and I came in to help our elderly mother and aunt try to find some makeup. This could be an overwhelming task and Kelly completely saved the day. She was so kind, patient and helpful. We are so grateful for all the help she provided to both our mother and our aunt. We were so impressed by her kindness and support in helping them both find makeup they liked and were comfortable with. Thank you Kelly!!!!
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November 2023 by alejandra robles
I like this clean organized place and the girls willing to help you
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November 2023 by Benediction 40
Wonderful, this my new favorite.
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November 2023 by Lorena Bolaños
Please ? I need someone who speaks Spanish ?
I love shopping at Ulta but I can't English
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November 2023 by Kimberly Makle
They're awful ?
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October 2023 by Alice T.
It is not a shocker that anytime you come into this establishment, every single employee is too busy to help you find a product due to their side conversations being more important than helping a paying customer. Every time that I come to this establishment, it gets worse and worse. I am ignored. Getting stared at by the employees and walk bys (I'm assuming by the manager on duty) within isles. The workers here have no real knowledge of makeup itself but busy wanting to catch the next thief. Do better, ladies! There is one employee that I can vouch for and say that is very helpful and has genuine interest in helping you find the products you need! She is a on the shorter side and is a Licensed Esthetician!!! We need more like her.
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August 2023 by Chris M
I was not approached or asked for assistance. Went home & ordered off their app. Wouldn't take coupon & my card wasn't there as a payment option. I called Ulta customer service and was advised it's an ongoing issue and to use a browser to log on. I asked because I couldn't use my Ulta card, I wasn't local but on vacation, could I still get points. He said no. I said what about the coupons that never ever seem to work. He said once shipped he would take the $10 off. Of course that never happened. I spend a lot of money at Ulta and I think I'm done. Sephora will send you gifts with your orders but Ulta won't even let you use their coupons on your purchases. There is really nothing Ulta has that Sephora doesn't. For me it was simply closer to my house but I will drive the extra 10 minutes to go to Sephora in the future.