“We couldn't have asked for better service! The staff was very friendly and made sure the equipment and truck were in optimal condition. This made our move to Pensacola, FL a breeze. I 100% recommend this location to anyone in need of a UHAUL!”
“Outstanding!
No disrespect to the folks that did not have a good experience, but everything went beyond good for us. Given the horrid reviews for Budget Car Rental i have run into, i never expected such great care. The owner/operator, Ms. Carla Payne, kept the offices open late when my ability to get there and get the truck were delayed. And she is just like a country mom! (btw, i am much older than she). She explained everything and helped me every step of the way, even instructing me to call her if i had any issue dropping the truck off in Georgia (we took it one-way from Virginia).
If you look over my reviews you will see that i have no problem ripping into a company when i think they deserve it, but i also believe in giving credit where credit is due, and these folks were great. I will use them again if ever in need of a truck.”
“The ladies were very helpful at this location. I requested Kaz Automotive as my pick up, but UHaul said they didn't have the size truck I requested. (I had spoken with rental coordinator directly and drive by every day. Kaz had the correct size truck available. Something sketchy about UHaul website and follow up call I got.) It's a good thing the local businesses know what to do because I think corporate U-Haul's processes might be a big issue.”
“Great customer service! The Check-out process was seamless, and the truck condition was excellent. Newer fleet and well maintained. We had a fuel charge discrepancy, and the location reached out promptly to address. Easy after hours drop off process. I would recommend using this location to friends and family.”