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July 2024 by Joshua
It always seems like there is only one person working in this store so good luck finding any help. At times the prices are decent, but for the most part you can get things cheaper online or another big box store. Typically the only reason I come into the store is to use the UPS drop-off, but at times I will look around but again, the prices seem too high.
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July 2024 by Oscar vivas
Bad experience. Yes, he helped me make the copies... but reluctantly.
Since I am an older person and I don't understand those machines...
I asked him for help...he did it...but not in good taste...in the end the copies were of no use to me...because it was a copy on both sides...together...and the corners were missing...
But she did it separately...
Well...well...the youth pending on the cell phone
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March 2024 by Teneale Rose
This is the worst Staples ever. I really tried my best not to write this review however, I’ve been to this staples 3 different times and it’s been a horrible experience every time. The copy center is the reason for it all. The associates make up new rules as they go. For instance, both times I’ve visited Maranda told me she couldn’t help me because she was waiting for her production team to come in. Maranda doesn’t even give eye contact, she continues to work on whatever it is while displaying lack of client relation. She referred me to the self service machines, which I couldn’t use because of what I needed to get done. I asked to speak to a manager, whose name is Nicole. She told me I had to either come back at 1pm and then asked me have I seen, that she doesn’t have any staff members so I can’t get any help..
So as I was waking out Nicole proceeded to be rude and I said to her, it doesn’t cost anything to be nice and I’ll pray for you. I then drove to another staples in Fredericksburg which the staff members are AMAZING. But this is sad that I can’t visit the staples near my home because, of the disgusting level of customer service. If I can give this store no stars I would. I usually visit a lot of staples because of the business I run, and all of them with the exception of the Stafford VA location is by far the worst !! Maranda and Nicole needs to be evaluated because this is not how you treat your customers and its the true definition of Poor Morale.
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March 2024 by JJ Moli
Two stars for leaving printing services area unattended for long periods of time and for lack of customer courtesy.
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January 2024 by A P
Customer service are very rude
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January 2024 by Dlo
Incompetent staff. When checking out the clerk was doing both Amazon returns and checking out. He asked me to wait on the same side of line as Amazon returns, then another 2 customers show up and he proceeds to ring them up after telling me to go to the other line. Trash service.
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January 2024 by Jason Sprouse
Waited a1-1/2 hrs for a print I paid for online. Was asked when I went in if I had gotten a confirmation it was done I replied no. She said well it ain't done then. So I ask do you know where I am in the queue she said no but would be done before 12. I waited in the store to by chance get it before 12. I waited and waited she never asked my name nor took it. Right before 12 I get an email saying it's ready I walk up. It's literally been sitting on the counter the whole time. Associate was more worried about Amazon returns and ups shipments to ask. Sorry but where has the customer service in the world gone to
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December 2023 by Stephen Warren
This place should be called Staple instead of Staples… Because Elizabeth is The Staple of this place… without her there, I don’t know what this place would do. Even saw her working later than the manager (how she wasn’t the manager blows my mind).. she could put Elon Musk out of business with her level of efficiency, works HARD and is SMART… But that being said she has helped a bunch….. and style?? Talk about style! She’s got it, love her hair! Don’t lose her Staples or you will just be S… because you would have lost the Staple of the business.
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November 2023 by Alan Hancock
Please don't go there to print anything. Waste of time!!!
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November 2023 by Douglas Boatwright
The lady in Print, Myranda lacks professionalism. The way she spoke to multiple customers on different occasions is uncalled for. Management needs to evaluate her performance.
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August 2023 by WhiteEagleForce
Nice place. They help customers.
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July 2023 by Bill Adams
I needed a poster for a class printed in a hurry and the Print Center came through for me! Elizabeth was cheerful and helpful. She had the poster done in less than 20 minutes!
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March 2023 by shaahn williams
Terrible store. Their service has not been good for months now. All the printers are broken and nobody does anything. They just say sorry about that. How can you be a printing place when the machines don’t work? Then the staff tells you they can’t help you because “Staples doesn’t do that anymore!” SmhI feel bad for the staff tbh because they’re stuck dealing with all this
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February 2023 by comrade _.
Made me pay pay per minute to use their computer to find out that they charge you 4x more for the same printing service than if you order from their site. Utter garbage
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January 2023 by Laura
All self printers were down. I was charged $25 extra for a "rush" order because she had to walk from the counter to the PRINTER! the printer that was NOT in use. I could have just done that myself and not be charged.I didn't even get what I needed done because my black and white copies with the extra charge of "rush order" would have been$170. So i walked away with half to save money.Then she tells me I cannot make copies of medical records. It says JANE DOE & is made up.
