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January 2024 by Kristen Mayo
Came in to find a family vehicle and purchased the same day. No one was pushy, we bargained and we were happy with our purchase. We did have a miscommunication with our initial rep which was disappointing but the manager Ben turned everything around. All I can say is, Ben knew how to handle my complaint and still keep my business. Will definitely be working with him again.
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January 2024 by Katie Applegate
Jimmy was a pleasure to work with. He was knowledgeable and informative about the vehicle I was purchasing.When I made it to the “finance department” to finalize the transaction (I had obtained financing through an outside bank and structured the down payment/ financing according to what I was told regarding their payment policy) things fell apart for a few minutes due to an alleged change in company policy the day prior. The manager had to be called in to waive a fee but the manager was less than friendly and never even made eye contact with us. That situation could have been handled far better.The price and condition of the vehicle were great as well as our salesperson, Jimmy.
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January 2024 by Khalid Najib
Service department is below 0, I used them for 3 cars that I have, they never washed and cleaned my car…. Last time they forgot to reset the maintenance code and I had to go back. When you drop off your car you will have to at least wait around 15 minutes for their advisors to notice…. And yeah last time I called and asked for a service fee the lady behind the phone give me a price and when I visited them and did the service they charged me twice as they quoted. I will not go there again and would not recommend anyone else either. So upset with the way they treated me.
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January 2024 by Brian Logan
Professional and considerate treatment and everything taken care of without contest. Thanks especially to Matthew in the service department. Also a comfortle and spacious lounge for waiting - with pent if charge stations, and a phone room
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January 2024 by Mary Lease
Micah was my salesperson and he was great. I reached out about a specific vehicle and he was very transparent about its availability. Most dealers want to get you in the door to sell you a vehicle now but he was honest about my vehicle of interest. He informed me the vehicle was recently traded in and it needed to be processed through service to ensure it’s up to their standard. I’m so grateful he made me aware of this before I drove 2 hours. He followed up with me as soon as it was available and made sure it was ready for me when I got there. I had a great experience with my salesperson and the dealerships finance office. There was no pressure to use their financing and they thoroughly explained all the optional warranty packages in a way that was easy to understand. If I was a VA resident that lived closer to a Sheehy dealer there’s no way I would pass up on their service package! Great job Sheehy, I am very impressed!
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January 2024 by Bob Lanier Jr.
Great initial experience. Took care in showing us the vehicle we were interested in. Work with us to stay within our budget. However, when picking up the car after paint scratches we repaired. Key fob and getting promised 2nd has been an issue. Still waiting for those items it will be two weeks in a couple of days since purchasing.
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January 2024 by Dan Wendel
Good morning,Bottom Line Up Front:-Mr. Mohammed is a fantastic sales associate and a wonderful human being. He gets 5 stars.-Business as a whole gets one star-Rick got involved because he heads up the team of sales associates that led to our issues. Attitude of your team reflects leadership Rick.I have been trying to hold off on my review for awhile because I wanted to give the sales folks a way of bettering the situation. Attached are the business cards that our direct POC for sale of our vehicle and his manager gave us when we bought at the dealership.Up front I will give Mr. Mohammed a great review. He worked with us to give us plenty of information to make the best decision for our soon to be growing family.The sales manager, Rick, needed to be contacted because his sales team was unable to answer our questions.My wife and I bought a certified pre-owned 2023 Toyota Highlander in September 2023. We were told the vehicle wasn't fully certified pre-owned because it was missing the second key FOB. The key FOB was awaiting delivery due to chip/supply chain issues. They assured us that the key FOB would be delivered and it would be programmed for us on delivery. We signed the contract with the understanding that the vehicle was not technically certified yet because of this issue. I will point out that we took a loan out on a certified pre-owned car and started making payments before it was certified.Fast forward to October. My wife was told the FOB was available for pickup and she went to the dealership during our appointment to have it programmed and picked up. She arrived to appointment and was told they couldn't do the programming of the FOB because we failed to bring the paperwork that the dealership gave us showing that we were owed the FOB. The dealership had the paperwork on file at the time of appointment.Being 8 months pregnant she was not able to be as flexible as normal so she departed. A couple of weeks later when we stopped in again to try and get it completed, now with both of us there we were told it would take 2-3 hours. My wife wasn't feeling well and we decided to leave. Another manager gave us a card and told us that Keyway would be a service that could bring the FOB to the house and program it for us so we wouldn't have to make an additional trip. We took the information from Dave Ott and we went home with the understanding that we would be contacted for this in home appointment. Our twins were born in November and we still had one FOB. I called in December and was told because Toyotathon was going on that it was going to be difficult to schedule anything. I was asked to wait till after the New Year.I called this morning on 15 January and was transferred 3 times on my first attempt which ended in a voicemail. The second call I got transferred twice and finally had to tell Enrique that I would not take another transfer unless it was to Rick. He transferred me and Rick took my information. He was surprised that I was told the FOB could be programmed and delivered because the dealership didn't do that. I told him Dave Ott gave me Keyway as the service to do it. He then responded with, "Oh yeah they come to the house to do it." He said he'd call me back. I called Keyway and asked if they had ever heard of us or if we had slipped through the cracks. They said they had not had anything in the system for us.Global demand for cars is down. Dealerships hang additional fees on cars that are already overpriced. The service is bad. People are not helping the case. I would recommend against using this dealership as an option to buy.Toyota should find a way to keep an eye on dealerships such as this.
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January 2024 by Ed Allman
Working with Carlos and other reps was a great pleasure and professional. Carlos was very knowledgeable and assisted in finding the appropriate vehicle to meet my needs. Also the contract rep knew her business and assisted in my obtaining appropriate options to ensure future warranty and support needs. A great team . Keep it up. Ed Allman
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January 2024 by A. Shaye Holland
Everyone at this location went above and beyond to help us get the new car we wanted. The Sales Manager Ben made sure the car we wanted was on site when we arrived, at no extra charge to us. Bob set us up for the test drive and got our paper work going. Rachael ran us through all the legal paperwork, and was patient in clarifying questions I had. At no point did anyone try to up-sell us, or talk us into anything that we didn't want. There was no "Let me just go in the back and check with my Manager" manipulative tactics I've experienced at other dealerships.When all the paperwork was signed and the car was ours, Bob helped us get the car synced with my son's phone and set us up with the first free oil change 6 months down the line.We drove down to Stafford from Springfield because they had the same car for several thousand dollars cheaper than what was closer to us, and it was well worth it!We are very pleased with our purchase of a 2024 Camry Hybrid LE! My son got 56 mpg on the way back home and was overjoyed!Thank you for making a potentially stressful transaction go so smoothly!
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November 2023 by Sherry M.
My husband and I bought a new car at Sheehy Toyota in Stafford. Wow....they were AWESOME to deal with. Our salesman was Shan and he, along with the manager and the finance manager were extremely professional and made our car buying experience amazing. We got a better car than what we were looking for at a GREAT price. I highly recommend them for your new (or used) car experience.
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November 2023 by Amber Ochoa
I love this place ! Staff is very accommodating and professional as well as extremely friendly. Took my car in for an inspection and even though they were busy and short staffed they still managed to get everything sorted out in a timely matter. Best crew and management and Ian is a boss. Highly recommend this Toyota dealership for all your needs.
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November 2023 by Renata Hanna
I am always well cared for and receive the best service. My vehicles are ready when promised or sooner. Sam makes certain there are no surprises with a service and keeps me apprised of any issue that may come up in the future. He is the best service writer I’ve ever had.
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November 2023 by Madge Healy
Great job, Ian, Sheehy Toyota of Stafford, Assistant Service Dept Manager!We appreciate you following through to resolve our vehicle issue with promptness, reliability and professionalism. Your company and you certainly deserve a 5-star rating!Thank you!
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November 2023 by Chip Zenke
Outstanding experience purchasing my new Lunar Rock Tundra for our solar company Circa Energy. They gave us a great price without much haggling which is greatly appreciated. They offered an excellent finance rate which is tough to find in this market and kindly kept the doors open late on a Saturday night to complete purchase.Love our new Toyota and so glad this dealership had an awesome selection. Bryan C. Our sales consultant was very knowledgeable, patient and not pushy at all as we picked the right truck for our company.
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October 2023 by Jennifer Cohen
I found all of the service employees to be friendly and knowledgeable. The waiting area for car service is spacious and comfortable and also has a counter with chairs for people who want to work remotely while their car is being serviced. They have cocoa and coffee and tea available, but the vending machine is overpriced at $3.50 for a snack bar—at least my brakes and rotors were not overpriced. I shopped around and found their quote to be reasonable, especially for dealer parts. They also invited me back in the bay to see the parts they were servicing. Clean bathrooms but dirty car— whenever I have gone there, their car wash is down. That’s one of the best parts about getting dealer service – they wash your car, and it comes back clean! But no. That aside, the core service was done well by employees who appear happy and to be enjoying their job. I trust them and I would go back!
