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November 2023 by Renate Thimmes
Always friendly Staff
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June 2023 by Luis Antezana
My experience in this office was exceptional! NFCU the best one!
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March 2023 by Elizabeth Lemay
NAVY Federal continues to penalize customers for credit issues that are off of credit reports, past the statute of limitations, over 12 years old. With any bad credit issue they will gladly let you deposit 100's of thousands of dollars in their bank but will not allow you access to online banking. You are red flagged and like a criminal do not have the same rights as other members. This is a terrible institution in today's world!!
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August 2022 by Beth C
Discriminatory against disabilities.
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May 2022 by Morgan Bata
Very helpful and friendly staff! T was so sweet, I came in with my 1.5 year old daughter so it can be difficult to entertain a toddler while doing errands. She gave her a piece of paper and pen and drew with her while I was figuring out everything on my phone for online banking! Thank you so much for making this experience pleasant!
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March 2022 by Avery Hochschild
Always good service especially from John both times I've been!
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January 2022 by Ron Willis
Navy fed is the best when it comes to customer service!
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May 2021 by Jesus O
Evany was extremely rude. From the moment I sat down to be helped by her, she provided very little attention and instead worked on her computer. I filled out the requisite form and she was very dismissive of the questions that I asked of her. Her overall demeanor was bad and did not seem as if she wanted to provide adequate customer service. When departing she did not say anything, and did not respond when I greeted her on the way out. I rarely post any negative reviews, but I believe it is completely unsatisfactory to hold a billet involving a large part of customer service and be evidently bothered by it.
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April 2021 by Jzeus O
Evany was extremely rude. From the moment I sat down to be helped by her, she provided very little attention and instead worked on her computer. I filled out the requisite form and she was very dismissive of the questions that I asked of her. Her overall demeanor was bad and did not seem as if she wanted to provide adequate customer service. When departing she did not say anything, and did not respond when I greeted her on the way out. I rarely post any negative reviews, but I believe it is completely unsatisfactory to hold a billet involving a large part of customer service and be evidently bothered by it.
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June 2020 by Angelo Cortese
Worst Navy Federal I ever been at. I drove 30 minutes to come here because online says it's open. As soon as I get there a lady at the door tells me it's close and I can go at the ATM when she doesn't even knows why I was there. I looked at her confused for a few seconds and before I can even say anything she is asking with a really rude tone why am I there. I say that I need to change the pin on my card because I actually can use it and she wanted me to say the pin out loud in front of other people, so had to tell her since she didn't let me in. So she went and changed it herself and come back with my card. That is not normal and most definitely not professional. This doesn't stand by the standards of privacy and security they claim. There also was not reason for not letting people in.
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March 2020 by Jennifer L. Halston
Staff was friendly and patience.
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June 2019 by And 1 C.
This is a really great location. It's nice and new. Was lucky I found them way out this way.
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May 2019 by Aranzazu Aleman
I definitely love banking in Navy Fed, although the staff is not always friendly the bank itself has been working wonders for us!
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September 2018 by Brian Stetto
I have been here multiple times. Everyone has been very courteous and helpful.
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June 2018 by Miranda Caceres
Best bank ever! I love that they have kids entertaining area and very friendly environment.
