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October 2023 by Rob C
HIGHLY RECOMMEND!! The sales manager Tony and technician Rob were professional, fast, and highly knowledgeable! They quickly serviced my tires with no wait time even though they were busy!! For fast and reliable service & repairs I highly recommend National Tire & Battery!
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October 2023 by Flor Pineda
NTB in Stafford, or National Tire & Battery, is an exceptional choice for anyone looking for reliable and efficient automotive services. This location is so efficient. The employees are always nice and I feel taken care of whem I go
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October 2023 by Many Gigabytes
The BEST SERVICE you can ask for here in Stafford NTB Edwin and his workers are very professional and courteous to their customers. All my vehicles come here for service and will continue to come as long as his team is here working. A++++++++
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October 2023 by Yabcely Pineda
Great Place to take your car for service. Jonatan was kind and so helpful. They did my brakes almost in no time great technicians and what an amazing team. They have in NTB stafford
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October 2023 by Mustafa A.
The Store Manager provides outstanding customer service and interacts to insure customer satisfaction. John is definitely an asset to NTB and provides great leadership to the staff, who are also assets to NTBMustafa Ameen 15 Year Customer ( since 2008)
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September 2023 by Steven Browning Jr
Had a appointment for 4 tires and tpms sensors. 3 hours later we get a call saying they can't install sensors and then they want to charge us for something they couldn't complete. Person said they close at 6 get there at 530 and they are closed. Luckily someone was still in shop and was able to get the key. They said come back tomorrow to pay.
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August 2023 by Diane Ward
August 20,2023My experience at NTB. Myself and one other customer arrived before 10am but had to wait for the staff to arrive and open the shop after 10 am. The first customer notified the staff that she was scheduled for a 9am appointment but the shop does not open until 10 am today. Perhaps the web site needs to be updated.I worked with Ronny who did not know your service policy regarding how long you warranty your service or tires. Ronny told me you had one tire in the size and brand name that I needed and that if I needed a second tire I would have to go online and order it myself on your website and that he could not help with that process. As I left the store I turned to come back because I realized he had not asked me which one tire needed to be replaced. Ronny told me he did not know what time the Technician would arrive or how long I would have to wait for the repair to be completed. Poor customer service and if today was not Sunday , I would have left and not returned but my tire was leaking air. It is important for the staff to arrive on time and also to know your policies. Diane.
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August 2023 by Tim Marriner
Went in for a quick tire patch. Had an appointment and showed up 10 minutes early. Did not speak to a customer service rep for 30 minutes. Great price and the technician was great, but I was there for 2.5hrs for a 30min job. Only 1 of the teo front desk personnel knew what he was doing. One guy had absolutely no idea how to use the computer system and made everyone's visit take way too long. I will not be going back.
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August 2023 by Matt Brannen
I was traveling through the area when my battery stopped working. I saw the NTB in Stafford and pulled in and hoped they could get me a replacement quickly. The staff was professional, diagnosed the problem and I had a new battery in less than an hour. Great guys, and competitive price. Highly recommend.
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August 2023 by Chris
Got less than 5000 miles out of my 1100$ tires, that I paid for warranty and alignment. Now stuck paying for new tires AGAIN because the warranty is a joke and the tires purchased didn’t come with the 60k warranty and the company can’t get a full set of 4. What a joke.
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July 2023 by Ron Schmidt
I purchased 4 tires from Stafford NTB a year ago. I noticed that two of the tires were bald, but only in the middle of the tread. I called NTB and was told to come in and they would look at them. Went in and was told that I needed an appointment. Made an appointment and came back a few days later. NTB inspected my tires and confirmed that there was something wrong with them. Then told me that the tires I purchased didn't have any tread warranty. Left, checked NTB website and saw that my tires had a 50K mile tread warranty. Called back and was told to come back in. When in and after sitting for 30 minutes asked when they would look at my tires. I was told that it would be around an hour. Left and called the General Manager (Jim) and explained what was going on. He made me an appointment for the next day and told me he would take care of the tires and inform the employees what was going on. I showed up for my appt. and no one knew what was going on. I sat there for over an hour while my truck was on the lift. They spent the hour trying to find a reason to blame me for the defective tire, sell me an alignment, and 4 tires. They finally changed my tires but charged me for everything.
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June 2023 by Melissa W.
I went in to replace two rear tires and came out with a damaged front wheel. I had a decent experience purchasing my new rear tires, but once I hit the highway I noticed a vibration. I took it back to the shop thinking they must have forgotten to balance them or something. They came back and said I had a damaged front wheel. They said I must have hit a pothole...but I didn't!! I mean, that's something I would have remembered in the short time I was away. I believe they must have hit something to damage while servicing my vehicle. Bottom line: I wouldn't trust them with my car again.
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June 2023 by Manish Bhalani
Ntb is always a good experience for me! Edwin is awesome and communicates the updates on your service, repair, order etc. Its great to be able to work with familiar faces when you return for your car needs over time!
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June 2023 by Janice Kelly
I took my car there to get a new tire put on they were very helpful and friendly. They did a wonderful job getting my car done.
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May 2023 by Kevin S.
Want to have for pressure sensors put on trailer tires. Very abrupt when I came in and said they wouldn’t be able to service me today. It was only 2 o’clock and they will close at 6pm. I said, would I be able to leave the tires there and get work done another day, then I got a yes. She asked me if the tires were new I said no they’re only two years old. She said they wouldn’t be able to put sensors in the tires unless they were new tires. I left. I will not revisit this location. Her customer service skills needs to be improved.
