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December 2023 by Ignacio Alleyne
Meneike, services is outstanding. I puled up to get an inspection and within 7 minutes my car was done. Rachel, at the front desk, took good care of me and very informative. Thanks, Meineke for saving me time on a Friday. I will be back.
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December 2023 by Hayden Sloss
Went for front headlight out at 5:45 pm. Was charged for over 1 hour of labor and the lightbulb cost was $250. Total charge for a light bulb replacement was just under $500. Fast forward to my car needing to get safety inspection. Car failed safety inspection due to Meineke Stafford location putting in the wrong bulb. Exxon location in Vienna, VA charged for .2 labor hours which was 5 times less and $98 for the light bulb which was $150 less. This shop screws people over
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December 2023 by Bruce Foreman
Rachel and the Service Manager went above and beyond explaining the cost and reasons for the recommended repairs. The team built rapport and trust during our conversations. It is very rare to have a positive customer service experience. I will be back.
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November 2023 by Harriette Farrell
Went in for state inspection for my son's car, said I needed new lights and that our power steering fluid didn't meet VA requirements. Funny thing was, is those headlights were the brightest in the neighborhood before. Fixed everything for a whopping $415. Now my son's car is off putting a smell of power steering fluid. makes me think they spilled it all over the engine. I am taking the car to the dealership now to see if they messed anything up. I don't recommend this shop. Better off going to a dealer for any of your needs. I do not recommend. Will update this review once the dealership has advised us on the work completed. Should the dealer indicate you all did more harm, than good, will be opening a complaint with VA consumer services and opening a complaint with your corporate office. Thank you
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November 2023 by Yolanda Mose'
I’m extremely, extremely satisfied with the service I received from Meineke! Meineke is a great car center and performs great services. I would also like to give a shout-out to Luke. I have been lucky to have him as my mechanic/technician the three times I took my vehicle for service. He is the epitome of customer service from the work he does on the vehicle, communicating the service performed, and following-up to ensure customer satisfaction. Luke is definitely worthy of some recognition, perhaps Employee of the Month or any other rewards Meineke offers to their awesome employees.
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November 2023 by dalondrea Wats
I have been disgusted by the service I have received here. I believe this place has nothing but the goal of conducting a MONEY grab from people new to the state of Virginia requiring state inspection for tag transfer. THESE PEOPLE failed me on my first attempt and submitted to me an estimate for $1200 in repairs before I can pass. Outside of paying the $20 inspection fee I would NOT give this place a dime for a glass of water. I completed the recommended repairs and returned for a second inspection and this place failed me again and provided me an estimate for $1016 in work that needed to be completed. Which again I WOULD never give to a money grabbing business. I find their approach to state inspection services to be unethical and opportunistic. If anyone has had a similar experience of multiple state inspection fails with this place I suggest you report them to the VA attorney General. They are terrible and untrustworthy.
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November 2023 by Patricia Oxendine
Rachael did a fantastic job making sure I got the proper service for my inspection on my car, the inspector Dillon also did a fantastic job on making sure myself and my kids are safe. Thank you all so very much for you caring and kindness. I will be back to your business.
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November 2023 by Demon Heat
Went in because I was hoping to save some money, BIG MISTAKE!.Wanted to get my muffler welding on and informed them that other shop quoted me $150.Rep stated that there is a diagnosis fee of $49 and if I do the work it would be waved.Hesitant do it the shop manager said that they will price match, so agreed.Took them about a minute to put my car on the lift and had to wait for at-lease 20 minutes while the shop-Manager and the office rep carried on their personal conversation.Eventually he looked at it and stated that he could not do it for no les than $300, giving me this huge excuse on it will take hrs and how much he would have to do.He then said I should go back to the shop that quoted me $150.When I went for my key they said I still have to pay for the diagnostics due to lift time!And will not waive it even though they said that they will price match.This location is a scam and they will lie to steal your money.On a side note I was able to find a shop in Manassas (Vegas Auto Repair), Who has a great employees and took care of me right away.Also they only charged me $120 and did the work in less than 20 minutes.I double checked it and it looks great.Don't take your business to Meineke (RipOff! & Thieves!)Service: Exhaust
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November 2023 by Stephanie Randall
Very nice staff. Came in for an inspection but was asking about an issue. The service manager came in and actually taught me what a wheel bearing is, where it is, and what it does, complete with a drawing and explanation as he was drawing. I’m pretty sure there will be a quiz next time I show up. ?
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October 2023 by charles roberts
Took my car in to fix a flat tire and Meineke quoted $41 to remove the tire, plug the leak, and replace the tire on the rim. I came back 2 hours later and they said it could not be fixed it due to the location of the nail. They said I needed to buy a new tire from them and because i have 4 wheel drive, all the tires must be the same so I need to buy 4 new tires ( $1600). The mechanic did not remove the tire...he just looked at the nail. They charged me $41 anyway even though the mechanic did no work and I told them they were a rip off !! They refused to drop the charge amount. I went to another tire place, they fixed the tire for $40 and said it would be fine.Service: Tires
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October 2023 by Nancy Perkins
I’d give this place a negative 5 if I could. Went there for a state inspection, was told all 4 breaks were bad and rotors….and my emergency break had play in it, 250 bucks to adjust. The whole repair would be well over a 1000 bucks. I suspected dishonesty, my car drove fine…..so I decided to decline and go to someone I trusted to inspect the car. As it turns out, my car passed inspection 2 weeks later with no repairs needed at a different auto shop. This is totally unacceptable….it even seems criminal to me…..I would recommend this place to anyone.Service: Vehicle Inspection
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September 2023 by ZENIA JONES
Ridiculous!!! I have been going to this shop for year with my own oil and own filter. Paid no more than $80 with all 3 of my vehicles. Today the lady at the front quotes me $308.00 for the same service even with my own items. DO NOT BE FOOLED!!! It doesn’t cost that at all. NEVER GOING BACK!!!
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September 2023 by Rob O
1 STAR IS TOO HIGHDishonest! Did not do repairs as required and still over charged.Told be I need a new flange gasket on front of exhaust.They cut out the flange at the rear of the exhaust near the muffler. Slopply welded a section of pipe in the rear where the flange belongs. When I mentioned to them the stayed this is better than what they said they would do. It is not, you can not find any repair manual saying to do this. The gasket that needed to be replaced was a 25 dollar gasket. The charged me 390 dollars.they instead it will work fine. I let them now I did not want a shady tree mechanics fix. I brought it to a national chain expecting an OEM standard fix. The guy yells at me I don't know what I was talking about.NEVER TAKE A VEHICLE HERE!!
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September 2023 by Mr. Keener's Art Class
Horrible customer service!!!!! Had my breaks done there 6 months ago, and the breaks started rattling, took my car by there, and they told me $50 to look over their work!!! Then I called the Meineke in Spotsylvania and Ron told me he would not charge me and would give me good price. The Meineke in Stafford has poor customer service, and I'm never going back there again. Turns out it was the rotors and breaks!
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August 2023 by Ian Thoman
I will not be going back. They were either extremely unprofessional or deliberately mislead me about my wait time.I needed a state inspection and was on a fairly tight timeline for the day. I called ahead and then arrived five minutes later. When I got there, I was assured three separate times that it would be done as promised. They hadn't even started by the time it was supposed to be done and I was forced to leave without it, after having waited two hours.
